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Frequently Asked Questions
Serta
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Here are the in-home trial details for mattresses purchased from the Serta website:
- Policy: Comfort Guarantee -- Mattresses can be returned for refund (after 30 day minimum trial).
- Fees: A 15% return fee + $200 for return shipping is deducted from the amount credited for returns.
- Notes: The iComfort/iSeries In-Home Trial Period is 120 nights. For other products, Serta's Comfort Assurance program is 45 nights.
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Here are the delivery terms for mattresses purchased from the Serta website:
- Policy: Delivery available - Free with any mattress purchase
- Set-up: Set-up provided with delivery - Extra fee applies (+$150.00)
- Removal: Removal of old mattress provided with delivery - Extra fee applies
- Notes: Optional white glove delivery service includes set up, as well as the removal of packaging, your old mattress, and the box spring (if applicable).