Delivery Cost - Mattress Guide

Q&A Delivery Cost

Questions

- 1 answer
“do you haul the old mattress?”

By GoodBed Help ♦♦ March 23, 2021, 2:48 p.m.

Mattress Reviews

Praise for Delivery Cost

“Sealy Radiance - 6853 (Great Bed)”

The Radiance model from the Sealy Posturepedic Optimum line by Sealy
Purchased from Mattress Firm (Jacksonville, FL)

Posted by Mike B from Jacksonville, FL on January 24, 2015

We are very satisfied with our bed. We have had it for over a year and we miss our bed when we are away. I wish we had found this web site prior to our purchase so we could have selected a mattress a bit less firm with a cooler ... →

“Restonic - 3777 (Way harder)”

The Restonic brand
Purchased from Gardner White Furniture

Posted by Aaron T from Washington, MI on August 6, 2014

The bed delivered felt like an entirely different bed than the one in the show room. Way way more firm, hard. We thought we were delivered the wrong one initially but the tag on it was correct. I still think the wrong tag was added to this bed when it ... →

“BedInABox Natural Silk Elegance Comfort Adjust Gel - 4347 (Very comfortable, great support yet plush at the same time. )”

The Natural Silk Elegance Comfort Adjust Gel model by BedInABox

Posted by Jesse from Smithtown, NY on December 15, 2014

I've been sleeping on firm spring beds for many years for the back support, this bed is so comfortable - soft and plush yet super supportive as well. Have had the best sleep in years since we got this bed. Seems very well made, and i feel the price is ... →

“Serta iSeries Commendation Pillowtop - 4125 (Soft bed but...)”

The Commendation Pillowtop model from the Serta iSeries line by Serta
Purchased from Gardner White Furniture

Posted by William S from Taylor, MI on September 19, 2014

The bed is soft, but over a couple of months I can really feel the indents where I sleep. Moving over a couple of inches makes for a very unpleasant sleep. I wouldn't buy another goal mates again. I would go with a coil mattress with a pillow soft top. →

“Serta iComfort Genius - 4105 (My husband and I are heavy, the middle of the mattress fe...)”

The Genius model from the Serta iComfort line by Serta
Purchased from Gardner White Furniture

Posted by Robin W from Carleton, MI on September 18, 2014

My husband and I are heavy, the middle of the mattress feels sunk in. I roll towards my husband when sleeping. The mattress does not hold it's form for long in the middle. I wake up with back aches. →

“Serta - 4087 (Dream Team Winner)”

The Serta brand
Purchased from Gardner White Furniture

Posted by Ken R from Wyandotte, MI on September 18, 2014

This mattress was a prize from Fox 2 and Gardner White. We were in the market for a new mattress so I tried for about a year and finally won. With all the choices out there, this mattress suited our needs perfectly. We were very pleased with the entire experience, ... →

“Saatva Classic 14.5" Luxury Firm - 4078 (Best bed I have ever owned)”

The 14.5" Luxury Firm model by Saatva

Posted by Catmom from Ramsey, NJ on September 18, 2014

I had to replace a 17 year old Kingsdown bed that I had to put a memory foam topper on to make it sleep-able, but even that was failing. It never made its 20 year warranty and new ones are $3000+. I found Saatva through online research and ordered a ... →

“BedInABox Original - 4271 (Great Mattress!)”

The Original model by BedInABox

Posted by Elise from Prospect, KY on October 30, 2014

Stop your exhaustive research about which memory foam bed to buy, and choose this one from BedInABox.com. My husband and I did our research and found that this bed was offered at roughly a third of the price as its competition for an equivalent quality mattress, foundation and frame. Delivery ... →

“Saatva - 8639 (Great bed, great value and great company to buy from)”

The Saatva brand

Posted by Shimrit from Brooklyn, NY on February 25, 2015

I've had this bed for almost a year now. It is just as amazing and fantastic as it was when I got. It is comfortable. properly supporting without being too hard, just plush enough to feel pampering. It's the best. And if that is not enough, the purchase experience was ... →

“Saatva Classic 14.5" Luxury Firm - 9405 (Fantastic Product & Incredible Company)”

The 14.5" Luxury Firm model by Saatva

Posted by Paul from East Hampstead, NH on March 10, 2015

We recently purchased a Saatva mattress after a lengthy period of deliberation. After all, buying a product of this type over the internet was a bit uneasy. However, after sleeping on the mattress for a period of time, it is by far the best mattress we've ever owned!!! With that ... →

“Saatva Classic 11.5" Firm - 14970 (Best mattress ever.)”

The 11.5" Firm model by Saatva

Posted by Ramon from Brandon, FL on June 14, 2015

The best mattress i bought in my life, King Size Firm Delivery in June 9, 2015 and in a week no more back pain Just try it and you wiil sleep overall the clouds. Thanks you SAATVA. →

“Spring Air Back Supporter Latex Hybrid Natalie Ultra Firm - 17026 (Good value but VERY firm mattress)”

The Natalie Ultra Firm model from the Spring Air Back Supporter line by Spring Air
Purchased from Costco

Posted by Brooke T from San Mateo, CA on July 15, 2015

This mattress was purchased at Costco and was a good price for a memory foam mattress however it is VERY firm. It was painful to sleep and felt like we were sleeping on the floor. After we added a memory foam topper, the mattress has worked great but I without ... →

“Simmons Beautyrest Recharge Classic Mitzi Plush Pillowtop - 15313 (disappointed customer)”

The Mitzi Plush Pillowtop model from the Beautyrest line by Beautyrest

Posted by Crystal S from Grand Prairie, TX on June 18, 2015

I bought my mattress at a mattress firm in dfw tx, it was a floor model and I paid $600 for it. It was pretty comfy when I first got it. After a year and 3 months it sinks in the middle and the pillow top has separated in the ... →

“BedInABox Tranquillium - 10377 (Great night's sleep)”

The Tranquillium model from the BedInABox Bradley Select line by BedInABox
Purchased from BedInABox

Posted by Anna from Ballwin, MO on March 25, 2015

This bed was an excellent purchase for us. I no longer wake up with lower back pain and how I lay just right against the mattress. Our only complaint is that we now find ourselves oversleeping because we don't want to get out of bed in the morning. For the ... →

“REM Sleep Paradise - 10449 (Heavenly sleep)”

The Paradise model by REM Sleep

Posted by Erica from Carson, CA on March 26, 2015

This mattress is AWESOME! We've been looking at this bed and adjustable base for two years. My husband tried it out at a home show and told me I had to try it. As soon as I laid down and they adjusted it to 0 gravity it improved my breathing ... →

“BedInABox PacBamboo Gel - 11298 (Money Well Spent)”

The PacBamboo Gel model by BedInABox

Posted by Ron from New Windsor, NY on April 9, 2015

This is by far one of the best beds I have ever owned. My last bed failed prematurely due to bad support. I bought this bed as a replacement and I was recommended this product by a good friend of mine. The price of the bed was reasonable and the ... →

“Sealy Posturepedic Prichard Ultra Firm - 12223 (A slight adjustment if you come from plush.)”

The Prichard Ultra Firm model from the Sealy Posturepedic line by Sealy

Posted by Dan from Gresham, OR on April 25, 2015

I had a rather plush bed prior, and I thought it would not work at first yet in a couple of days my back adjusted nicely, I haven't had a problem since. The quality is outstanding for there price. →

“BedInABox PacBamboo Gel - 12352 (Everything was easy to setup)”

The PacBamboo Gel model by BedInABox

Posted by Tony from Fairfax, VA on April 28, 2015

I purchased the full bed package, which included the frame, the recommended wooden mattress support, and the mattress. The mattress was a bit heavy to carry by myself, but I was able to manage it. The frame and the mattress support were easier to carry up stairs. The frame's instructions ... →

“TEMPUR-Cloud - 12743 (So far it has changed my life!)”

The TEMPUR-Cloud line by TEMPUR-Pedic
Purchased from Sweet Dreams Mattress (Mooresville, NC)

Posted by NC from Mooresville, NC on May 6, 2015

We upgraded from a Serta Innerspring Mattress from 2000 when we were first married. What a difference! The sales team at Sweet Dreams was professional and focused on the best bed to meet our needs. We felt no pressure to buy at all and the shopping experience was positively wonderful. ... →

“REM Sleep - 12784 (Great Bed)”

The REM Sleep brand

Posted by Nicole from Courtland, CA on May 7, 2015

I thought long and hard about this purchase but had wanted an adjustable bed for awhile. I love the zero G position and I am sleeping better overall. I deal with daily chronic back pain but while in bed I am extremely comfortable. I look forwards to lying down! I ... →

“BedInABox Original - 13056 (Best buy for your money)”

The Original model by BedInABox
Purchased from BedInABox

Posted by Drew from Portland, OR on May 13, 2015

My previous bed was a $3,000 Dr. Scholls technogel foam mattress. Compared to this bed, it was absolutely terrible. It was too firm (despite feeling comfortable in the store), too tall, and all around uncomfortable. Now I have a BedInABox PacBed Original Gel on top of their suggested wooden frame ... →

“Saatva - 19146 (Pain in the back....)”

The Saatva brand

Posted by Matt K from Cincinnati, OH on August 12, 2015

Pain in the back… As a recently turned 50 year old and ex competitive athlete I have suffered through low back pain the past 8 years. I had a surgery to fuse my SI joint and try to stabilize my low back and bring some relief, it provided some benefit ... →

“Sleep to Live - 22863 (Worst buy I ever made, it was a $ 8,000.00 mistake.)”

The Sleep to Live line by Kingsdown
Purchased from Bob Mills Furniture

Posted by Robert from Harker Heights, TX on September 21, 2015

Don't trust the in store computer sleep surface diagnostic test. The printout said my wife needed a Med. Firm (Blue) I needed a Extra Firm (Red). Bob Mills could provide this dual surface requirement in multiple sizes, but none are kept in stock. We ordered a Cal. King with the ... →

“Southard - 40176 (Waterbed)”

The Southard brand

Posted by Mike from Port Charlotte, FL on January 27, 2016

Robert was a huge help. He helped me pick the right Waterbed mattress for me and without any pressure to buy. →

“Sealy Posturepedic Prichard Ultra Firm - 40218 (It' great for anyone with back problems)”

The Prichard Ultra Firm model from the Sealy Posturepedic line by Sealy

Posted by Kevin A from Tempe, AZ on January 27, 2016

I'm glad i purchase this mattress and for the price it was a steal. anyone with back problems should check this mattress out. →

“Novosbed - 41747 (Phenomenal bed and excellent customer support!)”

The Novosbed brand

Posted by Jay from Renton, WA on February 5, 2016

Never thought I'd be buying a bed from a website, but after numerous disappointments buying from mattress store and reading all the positive reviews on the novosbeds I decided to try my luck and buy the Queen medium firm (Aria) model. Suffering from sciatica about 8 years ago I have ... →

“Loom & Leaf Relaxed Firm - 43709 (Love our Loom & Leaf)”

The Loom & Leaf Relaxed Firm model by Loom & Leaf

Posted by Theresa from Flint, TX on February 13, 2016

I couldn't wait another day to share our L & L experience. We had a 10 year old coil mattress that was causing us much pain and grief each night. So like many, we began our search for a new mattress. I am thrilled we chose as we did and ... →

“Dromma - 44715 (great bed)”

The Dromma brand

Posted by Julie from College Park, MD on February 16, 2016

I got the medium firm California King Dromma mattress. It is very comfortable. It's not too firm as I've heard other memory foam mattress can be. I'm sleeping great on this mattress and I don't wake up any more when my husband turns over in the middle of the night, ... →

“White Dove Cambridge - 46329 (We bought the Platinum model)”

The White Dove Cambridge line by White Dove
Purchased from Cincy Beds (Erlanger, KY)

Posted by Donna from Burlington, KY on February 24, 2016

Was a skeptic at first since the brand was new to me. Salesman explained about the company White Dove, and we decided to take the plunge. This mattress is SO comfortable! I sit on the edge of the bed a lot and am very impressed with the edge support. Would ... →

“WinkBed Luxury Firm - 370971 (mattress is great - delivery and installation paid for wa...)”

The Luxury Firm model by WinkBeds

Posted by Roger M from Kingston, WA on April 27, 2019

mattress is great - delivery and installation paid for was well below expectations →

Complaints for Delivery Cost

“Beautyrest - 3884 (Lumps in the mattress)”

The Beautyrest line by Beautyrest
Purchased from Gardner White Furniture

Posted by Dorothy K from Newport, MI on August 9, 2014

We have had to exchange this mattress and it's getting to look the same problems are starting →

“Serta Perfect Sleeper - 3687 (Very good bed for the price)”

The Serta Perfect Sleeper line by Serta
Purchased from Gardner White Furniture

Posted by Carlon S from Warren, MI on August 1, 2014

Very good bed for the price →

“Beautyrest - 3728 (Good product for price )”

The Beautyrest line by Beautyrest
Purchased from Gardner White Furniture

Posted by Marilyn I from Southfield, MI on August 5, 2014

I feel that the mattress is comfortable and hope that it will still be comfortable a few years from now. →

“Eclipse - 12949 (Eclispe receives "F" rating from New Jersey BBB)”

The Eclipse brand

Posted by Tom from Brick, NJ on May 11, 2015

Before you purchase an Eclispe Mattress and foundation check with the Better Business Bureau (“BBB”) of New Jersey you will see Eclispe Of New Jersey Eclispe International has received a “F” rating, the lowest rating the BBB gives to a company. It is my understanding the “F” rating was given ... →

“iSleep Sleep Adjustment Bed - 10770 (Terrible bed. Did not honor refund either.)”

The Sleep Adjustment Bed model by iSleep

Posted by Kari from Rock Springs, WY on March 31, 2015

Called Isleep because my chiropractor claimed it was a great bed. Talked with the salesman, Lynn, about the bed for a bit and asked if it came with a metal frame so we wouldn't have to go buy a new one, Lynn stated it did. Received bed, metal frame was ... →

“Hampton & Rhodes HR400 Cushion Firm - 151069 (This mattress squeeks)”

The HR400 Cushion Firm model by Hampton & Rhodes

Posted by Richard from Charlotte, MI on June 10, 2017

This mattress is very noisy, mostly around the outside edges. It is very annoying.The mattress has been replaced once, but the replacement mattress is worse than the first one. I don't like the inconvenience of dealing with the mattress replacement. Also, I shouldn't have to keep paying the delivery charge. →

“Brooklyn Bedding - 46041 (no stars! Uncomfortable and too hot)”

The Brooklyn Bedding brand

Posted by Skip from Draper, UT on February 22, 2016

No stars! Seemed comfortable at first but has gotten steadily more and more uncomfortable. All my pressure points are back and the pain worsened the more I slept on it. Sleeps very warm. Tried to return but was just a few days outside the return policy. Staff very rude and ... →

“Stewart & Hamilton - 46360 (I have a queen and a full size awful not one night good s...)”

The Stewart & Hamilton brand

Posted by Devetta T from North Charleston, SC on February 24, 2016

I have a queen and a full size awful not one night good sleep and they're falling apart this company will never receive my money again and won't receive any money from anybody that I know again →

“Restonic - 145153 (Restonic customer service is the WORST)”

The Restonic brand

Posted by debbie from Isle, MN on May 23, 2017

After 2 1/2 years it is already sagging try to get them to honor the warranty is hell,they want pictures,then they want more,they say it has been approved then they say speaking with the store they say NO,then they want you to pay for shipping,they wont ship until it is ... →

Store Reviews

Praise for Delivery Cost

“Mattress Firm inColma,CA - 1616 (Bait and switch)”

Purchased from Sleep Train (Colma, CA)
The Beautyrest line by Beautyrest

Posted by Leslie G from Pacifica, CA on September 3, 2012

Bought mattress in '04. When we got it we felt like it wasn't the same quality as what we tried in store, like they gave us a flawed version of what we paid for. When we sat on the edge of the bed at the bottom, the entire edge sagged. ... →

“Ashley Furniture Homestore inHobbs,NM - 1898 (Never go here)”

Purchased from Ashley Furniture (Hobbs, NM)

Posted by Jerry S from Denver City, TX on April 22, 2013

DO NOT, and I can’t repeat this enough, DO NOT go to Ashley’s for anything at all. They are very friendly while you are thinking about buying their crapy furniture but when you wait 2 to 4 months for delivery, (and it does take that long at least) they will ... →

“Mancini's Sleepworld inFremont,CA - 1929 (Purchased 2 twin XL sets & one Twin Mattress (only)........)”

Purchased from Mancini's Sleepworld (Fremont, CA)

Posted by Jackie O from Fremont, CA on June 15, 2013

Purchased 2 twin XL sets & one Twin Mattress (only)........ Okay, here's the scoop from my perspective: The first twin XL set was purchased in June 2011 and delivered to a college kid's first apt. It has been moved three times (apt 1 to apt 2 and back to mom's ... →

“Mattress Firm inNorthlake,IL - 2466 (A Store Manager who CARES!!!)”

Purchased from Back To Bed (Northlake, IL)
The Balanced Days II Plush model from the ComforPedic from Beautyrest line by Beautyrest

Posted by Chris from Melrose Park, IL on May 19, 2014

Our experience at this Back to Beds was amazing!! First the Store Manager was super helpful in helping us find the right mattress for both my wife and I sleeping style. The time he took to ask us question about how we sleep was very comforting in the fact that ... →

“Sweet Dreams Mattress - 2569 (Excellent store)”

Purchased from Sweet Dreams Mattress

Posted by P Y from Suttons Bay, MI on August 14, 2014

I just bought my second mattress from them! They are the go to place for me for any mattresses in the future! We've been extremely happy with both mattresses. The first mattress was for my wife and I, and is still going strong for almost 10 years. This most recent ... →

“Lebeda Mattress Factory inUrbandale,IA - 2760 (aaaahhhhhh)”

Purchased from Lebeda Mattress Factory (Urbandale, IA)
The Legacy Pillowtop model by Lebeda

Posted by Mel on January 4, 2015

I bought a mattress (LOVE IT) from the Ames Iowa store 12 years ago and it has just started to break down. I shopped around and checked out Serta, Simmons, Stern & Foster , etc., and none felt right. I went back to Lebeda and bought one immediately. It was ... →

“Mattress Closeouts inTampa,FL - 2888 (love it..love it..love it)”

Purchased from Mattress Closeouts (Tampa, FL)

Posted by Diane from Valrico, FL on May 9, 2015

Sceptical at first, seemed to good to be true. Spoke with Jennifer and put my mind at ease. My sleep has improved and I love my new bed. Just ordered another for my parents. I am sleeping better knowing I saved over $1500 with a simple phone call. Amazing!!! →

“Metro Mattress inLawrenceville,GA - 3134 (Listened to what I needed)”

Purchased from Metro Mattress (Lawrenceville, GA)
The Lady Americana Backmaster line by Lady Americana

Posted by Judy on February 23, 2016

The salesman listened to what I told him. He quickly assessed which bed would best serve me and he was right. There was no pressure to buy on his end (I couldn't wait to have it in my home to sleep on!) I recommend this store and the backmaster mattress ... →

“Sweet Dreams Mattress & Furniture inCornelius,NC - 3735 (We had to do a swap on our tempur mattress bases which we...)”

Purchased from Sweet Dreams Mattress (Cornelius, NC)

Posted by Sathia from Charlotte, NC on April 13, 2017

We had to do a swap on our tempur mattress bases which were too high for our newly custom built bed frame and a swap on the color of the bed frame for our guest bed. The swap was easy and inexpensive plus the delivery crew, Chuck and Will were ... →

“Simmons Beautyrest Sleep Gallery inSpringfield,MO - 4065 (Royalty treatment every time you walk through the door)”

Purchased from Beautyrest Sleep Gallery (Springfield, MO)

Posted by Jeannie from West Plains, MO on October 23, 2017

I cannot give this store enough praise. They remembered me over a month after I came in, honored a sale price that was no longer in effect. Gave me free delivery and set up and I live 100 miles away. This store takes care of its customers!! They really take ... →

“Nest Bedding - 4380 (Great on line store for mattress)”

Purchased from Nest Bedding
The Alexander Signature Hybrid Medium model from the Nest Bedding Alexander Hybrid line by Nest Bedding

Posted by Mike W on March 1, 2018

Bought the "Alexander Signature Hybrid - Queen / Medium" mattress, and it has been great. Price was under $1000, shipping was free, arrived within 3 days, and is supper comfortable. Did not have to contact customer service because no problems were encountered. Highly recommend this online retailer for your mattress ... →

“None - 6160 (Sleeping like a dream even after 8 years! Mattress confi...)”

Posted by Pat from Mechanicsville, VA on September 7, 2019

Sleeping like a dream even after 8 years! Mattress configuration in person while at the store. Can test the configuration based on need while laying down on it while there. If it needs adjusting layers are then moved around until you feel great and then order is placed. LOVE the ... →

“Mattress Warehouse inMartinsville,VA - 7615 (Wanda the Wonderful)”

Purchased from Mattress Warehouse / Sleep Happens (Martinsville, VA)

Posted by Harriete from Patrick Springs, VA on July 3, 2020

Three years ago I purchased an mattress set here so needing another it was a no brainer where to go.From the moment I walked into the store Wanda was such a positive and attentive person. I knew what I wanted and she worked with me without being pushy or trying ... →

“Sweet Dreams Mattress - 8534 (Jane R)”

Purchased from Sweet Dreams Mattress

Posted by Jane from West End, NC on October 16, 2020

Fantastic store with excellent assistance. The delivery was free and right on time. Highly recommend! →

“Denver Mattress inMidland,TX - 8940 (Worth the Trip)”

Purchased from Denver Mattress (Midland, TX)

Posted by Tina from Andrews, TX on December 23, 2020

I live 45 miles away and have made several trips to other places, looking for a good mattress @ a Reasonable price. Finally decided to check out Denver Mattress and sure enough found exactly what I was looking for and more. Even decided to get the foundation for my mattress ... →

“Denver Mattress inWichita,KS - 9040 (We were greeted by Will when entering the store. He was p...)”

Purchased from Denver Mattress (Wichita, KS)

Posted by Mona H from Hillsboro, KS on January 4, 2021

We were greeted by Will when entering the store. He was professional, courteous and knew his product. Best of all....no pressure. He just gave us the details and let us decide. We went to 3 other stores and weren't impressed with staff or price. We look forward to receiving it ... →

“Sit 'n Sleep inAgoura Hills,CA - 9148 (Great experience)”

Purchased from Sit n Sleep (Agoura Hills, CA)

Posted by Krista from Thousand Oaks, CA on January 16, 2021

Freddy was incredibly patient, thorough, knowledgeable, informative, and respectful, and clear when answering all my questions. I ended up with exactly what I wanted within my budget, including all the necessary add-ons. I had planned on stopping at a few mattress stores before making a final decision, but this ended ... →

“Sweet Dreams Mattress inMooresville,NC - 9626 (This is our second purchase at the Mooresville Sweet Drea...)”

Purchased from Sweet Dreams Mattress (Mooresville, NC)

Posted by Percy from Mooresville, NC on March 19, 2021

This is our second purchase at the Mooresville Sweet Dreams River Highway location and this experience was highly satisfying, just as our first experience. The sales associates are always patient and professional. There are several mattress and furniture sources here in Mooresville however; we see no reason to shop elsewhere. ... →

“The Mattress Factory inGrand Forks,ND - 9693 (Top Notch Service)”

Purchased from The Mattress Factory (Grand Forks, ND)

Posted by John from Grand Forks, ND on March 24, 2021

I went in knowing nothing about mattress and only sleeping on hand me downs. I left with a full understanding of mattresses, an employee who did not push me into a super expensive bed, and FREE DELIVERY from two very pleasant young men. And the beds are made local. Can’t ... →

Complaints for Delivery Cost

“Saatva - 1592 (Top of the Line Customer Service)”

Purchased from Saatva
The 14.5" Luxury Firm model by Saatva

Posted by Nancy S from Escondido, CA on July 28, 2012

The entire process was a breeze. I was treated with respect and professionalism. Questions were answered promptly and answers were easily understood. This company sells a quality product and wants their customers to be happy. Don't hesitate to buy from them if you're looking for a fabulous mattress at a ... →

“Mattress Land inWest Springfield,VA - 1683 (Delivery poor)”

Purchased from Mattress Land (West Springfield, VA)
The Cloud Supreme (2010) model from the TEMPUR-Cloud Collection line by TEMPUR-Pedic

Posted by Anonymous from Vienna, VA on October 16, 2012

There is a disconnect between the salespeople and delivery. Customer Service is not helpful. I worried about the height of the bed when delivered, but did not realize that Tempurpedic made it so it could be different heights. When I read that I called them, and they recommended I call ... →

“Ashley Furniture Homestore inWilmington,DE - 1979 (Go somewhere else)”

Purchased from Ashley Furniture (Wilmington, DE)

Posted by Dan B from Philadelphia, PA on August 26, 2013

The furniture selection is great and they have reasonable prices, but the customer service is horrible the only person that acknowledges you is the sales person who works on commission ,which makes it more of an obligation. I opted for pick up instead of delivery because my purchase didn't make ... →

“Ashley Furniture HomeStore inMiddletown,NY - 2510 (Don't deal with them )”

Purchased from Ashley Furniture (Middletown, NY)

Posted by Gudia from Middletown, NY on July 16, 2014

Please organize your wear house And hire some nice people Who pores the stuff into the truck I bought my two bedroom's queen set And my one bed was good Second bed the stuff was missing same thing Two times And third time they came with twin bed railing OMG ... →

“Sleep Mart inMountain Home,AR - 2586 ($60 delivery fee)”

Purchased from Sleep Mart (Mountain Home, AR)

Posted by Linda from Mountain Home, AR on August 26, 2014

We are still shopping for a mattress set. Sleep Mart had the model we wanted to see, i.e., the Serta iSeries "Vantage", the new version of the "Applause" model that was ranked #1 by Consumer Reports. However, buying there was going to be inconvenient since they did not have the ... →

“Badcock Home Furniture & More inShelbyville,TN - 3499 (I purchased a 5 pc. bedroom set for $495.00, cost$205 more)”

Purchased from Badcock Home Furniture (Shelbyville, TN)

Posted by dolores from Shelbyville, TN on December 6, 2016

I do not want the protection fee of 49.80. supposed to remove from bill, didn't! Shipping is ridiculous 89.95. wayfair, biglots penneys are free!! Will not be purchasing the rest of the set from you. Do not recommend you to anyone! I live very close by, and the shipping should ... →

“Mattress 1 One inHouston,TX - 3501 (Worst customer service ever!!!!)”

Purchased from Mattress 1 One (Houston, TX)

Posted by Melissa from Fort Worth, TX on December 9, 2016

We spoke with a salesman he told us because of where we live it's best to order online. We ordered online everything was fine paid $80 delivery charge they called to schedule for the next week. The day before delivery they asked for an extra $50 charge for delivery. When ... →

“Sears inRichmond,CA - 4455 (Great deals!)”

Purchased from Sears (Richmond, CA)

Posted by Shayla from El Cerrito, CA on March 25, 2018

I was in the market for two twin mattresses. I was helped by Perry, the mattress and appliance expert, and he was very helpful in helping me decide what type of mattress would be best for me. The only downside that I can think of for Sears, was that they ... →

“Ashley Furniture HomeStore inGreenfield,WI - 6559 (Do not buy from Greenfield Ashley store! Salesperson Dann...)”

Purchased from Ashley Furniture (Greenfield, WI)

Posted by Juju from Milwaukee, WI on December 1, 2019

Do not buy from Greenfield Ashley store! Salesperson Danny has his own intentions, said he will offer a discount for being first time buyers but actually offered a price that is already online for the same item! He kept adding things to our order (delivery, warranty) even though we told ... →

“Big Lots - 6590 (Outrageous delivery fee of $149.00)”

Purchased from Big Lots

Posted by Alexander from Tampa, FL on December 7, 2019

Found the Serta full size firm mattress we wanted for $469 plus tax. I had a truck. However, it was not stocked in the store and to obtain it we had to pay a $149. delivery fee to my home. They would not deliver it to the store for me ... →

“Badcock Home Furniture & More inPort Saint Joe,FL - 8268 (Horrible experience at Port St joe location)”

Purchased from Badcock Home Furniture (Port Saint Joe, FL)

Posted by Stephanie from Port Saint Joe, FL on September 12, 2020

Worst ales experience of my life. When guaranteed a delivery date, the company never showed, after I took off work. I called the following day and they informed me it was on backorder. A call would have been great brow using MY vacation time. They rescheduled for the following week, ... →