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Delivery poor

  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
The salesman was helpful and charming.
The delivery was botched. Late, messy, improper height.
Delivery Cost
Delivery Service

Posted by Anonymous from Vienna, VA on October 16, 2012

There is a disconnect between the salespeople and delivery. Customer Service is not helpful. I worried about the height of the bed when delivered, but did not realize that Tempurpedic made it so it could be different heights. When I read that I called them, and they recommended I call the store. The store would do nothing but charge more money, when they should have installed it correctly in the first place. That seems like a scam to me. They tout free delivery, but then "oh, you want it done right? that will be extra". In addition the delivery was delayed, and the delivery people were messy and left me with quite a clean up after.

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