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Frequently Asked Questions
Helix
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- Length: 10-year warranty.
- Indentation coverage: 1" and deeper.
- Proration: 10 years of full ("non-prorated") replacement coverage.
- Claim Fees: Owner pays shipping both ways; reimbursed up to $100 if warranty claim is valid.
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Here are the in-home trial details for mattresses purchased from the Helix website:
- Policy: Comfort Guarantee -- Mattresses can be returned for refund for up to 100 days
- Fees: No return or exchange fees.
- Notes: 100 day trial period with free returns, including in-home pickup from Helix.
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Here are the delivery terms for mattresses purchased from the Helix website:
- Policy: Delivery available - Free with any mattress purchase
- Set-up: Set-up not available
- Removal: Removal of old mattress not available
- Timing: 7-10 days from when you place your order.
- Notes: Free UPS delivery in the continental U.S. $150 non-refundable fee for delivery to AK and HI.