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Frequently Asked Questions
Avocado
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- Length: 25-year warranty.
- Indentation coverage: 1.5" and deeper.
- Proration: 10 years of full ("non-prorated") replacement coverage + 15 years of partial ("prorated") replacement coverage.
- Other Notes: Indentation coverage is 1.5" for all Avocado mattress models except the Luxury Plush, which is 2.0"..
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Here are the in-home trial details for mattresses purchased from the Avocado website:
- Policy: Comfort Guarantee -- Mattresses can be returned for refund for up to 365 days (after 30 day minimum trial).
- Fees: $99 return fee. Shipping fees and optional in-home setup services are non-refundable.
- Notes: 1 year trial for Green, Vegan, Organic Luxury, and Latex mattresses. 100 days for Eco Organic. 30-100 days for crib and kids mattresses.
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Here are the delivery terms for mattresses purchased from the Avocado website:
- Policy: Delivery available - Local delivery fee applies (+$99)
- Set-up: Set-up provided free with qualifying purchase
- Removal: Removal of old mattress provided free with qualifying purchase
- Notes: Delivery for mattresses (up to 150 lbs) is $99. For heavier mattresses, which can not ship via FedEx, delivery is $249 (or $349 for the heaviest models in king size) and comes with free setup and removal or your old mattress.