I had purchased a bedroom set from Raymour and Flannigan in Johnson City, NY two years ago and trusted that the adjustable bed and accompanying mattess was a set and would help me in sleeping better with my GERD as well as degenerative arthritis in my lower back. I picked it out and then was taken to another area where it was suggested that I could pick out a more firm mattress to help my back. I had realized that it wasn't as comfortable to sit in to read so I mainly used it as a regular bed. After my husband passed and I found it necessary to move, it was when I was putting the unit together and making sure the base worked properly that I noticed that the mattress was up to 7" away from the base in the "heads up" position and there were 2-3 rolls across the body of the mattress. I questioned R & F that they gave me the wrong mattress and was told that they no longer carried that mattress but wouldn't tell me why it was discontinued. It there is a chance that a representative of your company could look at my mattress and give me an honest opinion, I would greatly appreciate it. All of a sudden the "tag" on the under side of the mattress isn't there (after a rep from R&F checked things out)...his word against mine of course. Anything you could do would be helpful.