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Frequently Asked Questions
Purple
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- Length: 10-year warranty.
- Indentation coverage: 1" and deeper.
- Proration: 10 years of full ("non-prorated") replacement coverage.
- Other Notes: Mattress cover has a shorter 2-year warranty.
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Here are the in-home trial details for mattresses purchased from the Purple website:
- Policy: Comfort Guarantee -- Mattresses can be returned for refund for up to 100 days (after 30 day minimum trial).
- Notes: If you buy directly from us and decide to return it, we'll find a local donation center to come pick it up for you.
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Here are the delivery terms for mattresses purchased from the Purple website:
- Policy: Delivery available - Free with any mattress purchase
- Set-up: Set-up not available
- Removal: Removal of old mattress not available
- Timing: 1-5 days in the US and Canada.
- Notes: Free UPS delivery to your door in the continental US.