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I bought a diamond plush wanted med firm think I received softer mattress After 3 days having back pain sink to much into bed Not happy I'm a side and stomach sleeper Can see that you sink and while on stomach puts pressure on lower back Told salesman I wanted med firm

asked Dec 20 '15
Anonymous872's gravatar image

Good afternoon "Anonymous872", I know we already addressed your comment in an email and phone call previously, but wanted to reply on this forum also. While we do recommend a time period for you to adjust to new mattress and new mattress to adjust to you; we do offer you a 90 day comfort exchange if you're feeling like the mattress is not supporting you enough. We would be more than happy to find a better alternative for you; just simply bring in your paperwork to the showroom and we'd be happy to help. We look forward to seeing you soon, and finding the perfect bed for you.

Thank you, Fox Mattress

answered Dec 29 '15
Chelsea's gravatar image
Chelsea from Daytona Beach, FL
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Asked: Dec 20 '15

Seen: 1,735 times

Last updated: Dec 29 '15

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