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I JUST PURCHASED A SIMMONS BEAUTY REST SYMPHONY MATTRESS THAT WILL BE DELIVERED IN NOVEMBER. I TRIED IT OUT AND IT WAS THE RIGHT PRICE BUT I AM READING SOME BAD REVIEWS ON IT. DID I MAKE THE WRONG CHOICE?

asked Oct 29 '17
Mary M's gravatar image
Mary M
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Hi there -- Thanks for your question. I've got good news and bad news.

The good news is that just because a mattress has some bad reviews does not necessarily mean you made a poor choice. All mattresses have some bad reviews -- and indeed no mattress is a good match for everyone, so this makes sense. The bottom line is choosing the correct mattress is about choosing one that is the best match for your personal needs and preferences.

The bad news is that unless you are a bona fide mattress expert, simply laying on a mattress for a few minutes in a store is a terribly unreliable way to choose the right mattress. Most pertinently, it seems that you are just now coming online to research your purchase -- only after you've already bought the mattress. This type of "Ready, Fire, Aim" approach is definitely a strong predictor of choosing poorly, and in itself is a very poor choice (in spite of any return policies the store may have) for several reasons:

  • It's extremely wasteful (a mattress cannot be resold after it's been in your home).
  • It's harmful to other consumers (the cost of your returns gets baked into the price that future consumers will pay).
  • It's damaging to the environment (mattresses have a huge carbon footprint, not only in terms of their high cost to transport, but also in terms of all the petroleum-based foams that are used in making them).

For the benefit of others reading this, the approach I would have recommended instead would have been:

  1. Start with our mattress match quiz. This will search across thousands of options for you -- both online and in the local stores in your area -- to show you mattresses that match your unique personal criteria.
  2. From there you can use ratings and reviews to further narrow your options (especially focusing on ones from people like you, which you can find on this site using our review filters). You can also check out the many video reviews and product overviews that we provide to get a better sense how well the products you're considering match your requirements.
  3. Finally, you can either order online or go to the store to confirm that you really like them.

By following these steps (in this order), you will have greatly increased your chances of choosing correctly.

I hope that helps.

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answered Oct 29 '17
GoodBed Help's gravatar image
GoodBed Help ♦♦
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edited Oct 30 '17

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You are right. I should have done research before my purchase. I can only hope this mattress is good for me.

(Oct 30 '17) Mary M Mary M's gravatar image
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Asked: Oct 29 '17

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Last updated: Oct 30 '17

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