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GoodBed Help
from San Francisco, CA
answered
Jul 2015
Thanks for your question. The Saatva company now has 3 brands:
With both the Loom & Leaf and Zenhaven brands, every mattress model is adjustable base friendly. The Saatva innerspring brand varies in its adjustable base compatibility. It is available in two thickness levels (each of which has 3 softness options). The thinner 11.5" versions (aka Custom Slim) are compatible with an adjustable base. The thicker 14.5" versions (aka Premier) are not. It's also worth adding that in April 2017, Saatva launched it's own adjustable base line, Lineal. This base is designed to work with any mattress that is adjustable base friendly, including (but not limited to) the mattresses listed above.
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Saatva
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- Length: 15-year warranty.
- Indentation coverage: 1.5" and deeper.
- Proration: 2 years of full ("non-prorated") replacement coverage + 13 years of partial ("prorated") replacement coverage.
- Claim Fees: After 2 years, owners pay a $149 processing fee..
- Other Notes: In years 3-5, credit is given for 50% of the original purchase price. In years 6-10, credit is given for 40% of the original purchase price. In years 11-15, credit is given for 20% of the original purchase price..
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Here are the in-home trial details for mattresses purchased from the Saatva website:
- Policy: Comfort Guarantee -- Mattresses can be returned for refund for up to 365 days
- Fees: For returns, Saatva will pick up your mattress and provide a full refund minus a $99 handling fee.
- Notes: Your mattress can be returned for any reason during the 365-night in-home sleep trial. Only the Lineal adjustable base cannot be returned or exchanged.
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Here are the delivery terms for mattresses purchased from the Saatva website:
- Policy: Delivery available - Free with any mattress purchase
- Set-up: Set-up provided free with delivery
- Removal: Removal of old mattress provided free with delivery
- Timing: Typical deliveries range from 2-8 days. Remote deliveries may range from 14-21 days.
- Notes: Saatva now offers free White Glove Delivery, which includes in-home setup + free mattress & foundation removal (NEW as of Dec '17).
