Mattress delivered with a huge bubble in the middle?

I recently purchased an Imperial Dream pillow top king-size mattress from a warehouse that distributes them. When it was delivered, it had a huge bubble in the middle of the mattress on both sides. The company says it is from sitting on its side for so long and if I lay it down it will lay back out even. I have my doubts - can you help me with this? I layed it down and it has all seemed to ball up in the middle. The mattress is unusable at this point. Thank you in advance for any advice you can give me.

Seen 17,782 times Last updated Feb 2014

Anonymous905

Feb 2014

5 Answers:

oldest newest most voted

Andrew Schlesser from Myrtle Beach, SC

answered Feb 2014

Michael is right. You will have to grip the fabric and the foam underneath, pull it up, and move it outward to try and even the top. You should call for a replacement. That is not something that should have been left in your home.

Peter Cancelli from Merchantville, NJ

answered Feb 2014

Andrew is right about insisting on a new mattress....and not another one from stock that has been improperly stored. This is a perfect example of why it is worth waiting a couple of weeks for a freshly made mattress.

Peter Cancelli from Merchantville, NJ

answered Feb 2014

Hi, The reason given is correct. The prediction of flattening out...not so much.

Joe Alexander from Albany, CA

answered Feb 2014

Agreed with Peter. The layers shifted, and the mattress is likely ruined.

Nick Noblit from Agawam, MA

answered Feb 2014

I would demand an inspection to be done by this company. Due to it sitting on its side for so long, the glue has failed and the mattress is defective. Tell them to come look at it. Also, review the warranty for the mattress and see what it says about defects.

Good luck

Michael Gorham from San Francisco, CA

answered Feb 2014

It may be easily fixed. Try grabbing the fabric and foam padding where the bubbles are and lifting. Most likely the layers of foam have gotten stuck on fabric or another layer of foam. Once you lift, try and shake wave the material to get the bubble to disperse. We had this happen to one of the custom mattresses we built and delivered about 3 hours away. I sent my staff out with another custom size mattress in case I was wrong and sure enough the driver got there and shook waved the top layer of foam as I described above and the layers laid flat after that. What a hassle! Don't worry about it ripping anything.