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Many retailers and manufacturers claim that beds on display in the stores are "broken in" already, because they are subject to constant use and abuse by customers. Is this why the bed that arrives at your house often doesn't "feel" like the one you laid on in store? If so, why do we all waste our time running around trying out beds to start with?

asked Oct 02 '13
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Sally K from Manasquan, NJ
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Oct 13 '13

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GoodBed Help ♦♦

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Hi Sally, Another challenge you encounter is that the floor samples are usually broken in...or even worn, depending on the age of it. A new mattress of the same type will feel firmer....sometimes, much firmer. All latex mattresses are wonderful to sleep on and last far longer than anything else. The down side is that they are very expensive. As an alternative, choose an innerspring mattress that is on the firm side and add 2" of soft Talalay Latex to that for comfort that won't fade, like the poly and memory foams used in most mattresses. It's a great way to get the feel of latex at a more reasonable price.

answered Oct 02 '13
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Peter Cancelli ♦
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Oct 02 '13

It is 100% absolutely necessary to at least try models in showrooms in order to gather information on what type of beds you can buy. They may feel firmer at first when they arrive in your home but still, by and large, there are many people who can use knowledge of previous beds they have slept on along side testing beds to find a bed that fits their needs.

Most retailers offer a one time exchange in case you don't sleep well on what you got. If you are super nervous about selecting your bed, just be sure you shop at a place that offers this kind of policy.

One thing I'll point out is from my experience with mattress shopping and shoppers, back and stomach sleeping positions do not require as much testing as side sleeping. Side sleeping is the bane of the 5 minute trail. So many side sleepers get on a fairly firm mattress and say "hey, this is comfy, firm, and exactly what I want" only to get it home and realize 2 hours after they've laid on it their arm/shoulders are terribly sore.

The above answers are really only for a niche kind of customer. Trading out foam layers in your mattress is high maintenance. If you don't want the hassle, I recommend going to a local shop with owner's & employees who have a stake in the community. Those kind of stores don't leave customer's behind if you have a hard time picking out the right mattress.

answered Oct 03 '13
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Andrew Schle... ♦
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Here is the problem with trading out mattresses in the store. Retailers aren't going to like what I am about to tell you and this post may very well get deleted for speaking the truth.

If a retailer takes back mattresses beware. #1. Some unsuspecting customer could be stuck with a used mattress and it could be you. What could be in a used mattress? Sweat, skin cells, hair, oils, bodily fluids which makes it a health hazard beyond the fact most mattresses contain polyurethane foam and 85% of all polyurethane foam contains Chlorinated Tris (banned over 30 years ago in children's sleep wear because of it's health hazards.) Who wants to buy a mattress like that? If it is sanitized which is what they are supposed to do with proper tags it is almost impossible to resell it and get any profit out of it. Who want's to buy a used mattress sprayed down with pesticides? Could it put your health at risk? So be careful of retailers who take mattresses back. #2. Look out for the 20% restocking fees, where retailers make profit off your pain. #3. If they don't offer a full refund you will be coaxed to buying a more expensive mattress. Once again making profit off your pain. They usually never give refunds if you down grade so you could lose money there. So be careful.

What you should know about layer exchanges on organic mattresses sold over the internet. If you read the reviews you will find most internet retailer selling a premium, zippered layer mattress made of all natural materials (no polyurethane foam or synthetics) have good reviews with only 10% requiring a layer exchange (very low number). This is one reason I got in this business after working for traditional mattress stores. I got tired of so many people coming in and were unhappy with their mattress they just spent so much money for they either didn't like the feel and we had to upgrade them and charge a restocking fee or they already got body impressions and the retailer wouldn't do anything to get them a new mattress.

Recently this year, I have had one customer who said, she went the traditional way 2 years ago, and because of the restocking fees and upgrades she ended up paying thousands more than if she had just bought one of our mattresses in the first place. Lesson learned.

The first thing I would do is seek out a organic mattress store in your area. Some of them may offer financing or layaway. What I have found is most people that really want one of our mattresses and can't afford them at this time will save up for it and make it happen if this is what they really want.

(Oct 03 '13) Joyce Walker... ♦ Joyce Walker Robertson's gravatar image

I would have to agree with Peter, great answer. A good firm innerspring and 2" talalay in the comfort layer should be a very comfortable and durable mattress.

Joyce, wouldn't replacing the layers of latex inside the mattress ultimately be the same as buying a new one? At least cost wise it would be similar to purchasing again. Interesting comments and I enjoy reading all of your answers.

I would recommend also checking into the stores return/adjustment policy. Although I don't hope for it to happen, it is smart to have a contingency plan. At my company, we have a 100 night comfort adjustment period. If within that timeframe you feel the mattress is a bit too firm or soft, we can remove the top layer of comfort foam and replace with a firmer/softer layer. Perhaps there is a local company near you that may have something similar?

Good luck :)


answered Oct 02 '13
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Nick Noblit ♦
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When you get our mattress home you can move the layers around yourself as much as you want to see what feels good to you the possibilities are endless. If you need a layer exchange we can send you a new firmer or softer layer for 100 nights. All you do is pay the actual shipping charges. It usually runs $40 each way. We have to charge something otherwise people will go crazy doing exchanges. It's still much less than sales tax on a mattress bought locally and better than being stuck with a mattress that doesn't feel good. Plus, you won't be without your mattress while it's being repaired.

(Oct 02 '13) Joyce Walker... ♦ Joyce Walker Robertson's gravatar image

Seems like a neat product Joyce. I certainly respect the option of switching out firmness for 100 days. Our service is very similar to that. We don't charge for labor or material cost, simply the delivery is charged (for reasons you mentioned in your comment). Also the adjustment is done at our factory in a few hours so you could return to sleeping in your mattress that same night.

(Oct 02 '13) Nick Noblit ♦ Nick Noblit's gravatar image

Brick & Mortar stores have a tremendous overhead and are desparte to have you believe they are necessary. The cite the comfort guarantee as an important part of the experience. It's important for you to know that the factories don't take those mattresses back. Where do they go? Why should you even care? In many cases, returned mattresses go back into stock. You could end up with a mattress that someone else returned. The comfort exchange is used in lieu of training. Most salespeople are poorly trained and offer a great deal of mis-information. The comfort exchange locks you in to that store. You can exchange only. The second time, your choices are just as limited and your salesmn is, still, of little help. The discount you may have gotten the first time, you won't get with an exchange. What, initially, sounds like a plus for the consumer, often ends up being a second sale for the store, with you forced to spend more than you had intended. Given these facts, and the limited selection and lack of expertise, shopping at a store is pointless, archaic, and a thing of the past. The true experts, who can truly help you make an educated choice, are on line.

(Oct 03 '13) Peter Cancelli ♦ Peter Cancelli's gravatar image

Yikes... Guys. We're all professionals here. Let's make sure this blog stays in a professional setting. First off, Peter. I respect your reputation on this webpage. However, posting a link to your website after saying nothing but negative comments about all other competition makes me uneasy about visiting it. Pasting links vigorously in your posts is getting old and makes me doubt the sincerity of your company. If a consumer on this site agrees with your advice, they'll visit your profile and navigate to your site from there. Remember this site is the consumer's tool for gaining mattress information.

Secondly, the GoodBed community is not the place to bash comments by other experts. If you believe someone has given inaccurate information, cite a study or published article that says otherwise. Let's keep this site unique in the fact that the experts are authentic and provide useful support to prospective customers.

That being said, the topic of the thread is bogus. There can't be a factual based answer to the question. It only allows for subjective, opinionated remarks that are useless to visitors of the site. Let's move on to the next one.


(Oct 12 '13) Nick Noblit ♦ Nick Noblit's gravatar image


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Asked: Oct 02 '13

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