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Frequently Asked Questions
DreamCloud
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Here are the in-home trial details for mattresses purchased from the DreamCloud website:
- Policy: Comfort Guarantee -- Mattresses can be returned for refund for up to 365 days (after 30 day minimum trial).
- Fees: Full refund with no return fees. Outside the contiguous USA, delivery charges are non-refundable.
- Notes: DreamCloud provides you with a full year – 365 nights – to enjoy your mattress and decide if it's right for you. If you decide for any reason that it isn't your ideal mattress, your mattress will be removed from your home and your payment will be refunded.
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Here are the delivery terms for mattresses purchased from the DreamCloud website:
- Policy: Delivery available - Free with any mattress purchase
- Set-up: Set-up provided with delivery - Extra fee applies (+$199.00)
- Removal: Removal of old mattress provided with delivery - Extra fee applies (+$149)
- Notes: Optional white glove delivery service costs $149, which includes both in-home setup and removal of your old mattress.