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Frequently Asked Questions
Saatva Classic 14.5" Plush Soft
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In our evaluation of the Saatva Classic 14.5" Plush Soft mattress, we found it to be a Medium (5) on the GoodBed rating scale (1= firmest, 9 = softest).
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Mattress matching is highly personal. This is why GoodBed refuses to publish bogus "best mattress" lists and instead created an advanced mattress matching tool called the GoodBed Quiz. This quiz can assess your requirements in just a few minutes, and then calculate your personal Match Score for the Saatva Classic 14.5" Plush Soft mattress, along with any of the other 800+ mattresses that we've evaluated.
To see your Match Score for the Saatva Classic 14.5" Plush Soft, simply use this link to take the GoodBed Quiz. Your Match Score for this mattress will be shown at the top of your quiz results, and will include a detailed explanation of how it matches up with your personal mattress requirements. Each Match Score is based on over 50 different Mattress DNA™ attributes that we measure through our proprietary mattress testing framework.
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Yes, the Saatva Classic 14.5" Plush Soft mattress is adjustable base compatible. This means it is designed to be used on an adjustable base without incurring damage or voiding the warranty. In our review of this mattress, we tested it on an adjustable base to look for any adverse effects as the head and foot are elevated, and to see how well it conforms to the contours of the base both with and without the weight of a sleeper. Overall, we found the Saatva Classic Plush Soft 14.5" to have very poor adjustable base compatibility.
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- Length: 15-year warranty.
- Indentation coverage: 1.5" and deeper.
- Proration: 2 years of full ("non-prorated") replacement coverage + 13 years of partial ("prorated") replacement coverage.
- Claim Fees: After 2 years, owners pay a $149 processing fee..
- Other Notes: In years 3-5, credit is given for 50% of the original purchase price. In years 6-10, credit is given for 40% of the original purchase price. In years 11-15, credit is given for 20% of the original purchase price..
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Here are the in-home trial details for mattresses purchased from the Saatva website:
- Policy: Comfort Guarantee -- Mattresses can be returned for refund for up to 365 days
- Fees: For returns, Saatva will pick up your mattress and provide a full refund minus a $99 handling fee.
- Notes: Your mattress can be returned for any reason during the 365-night in-home sleep trial. Only the Lineal adjustable base cannot be returned or exchanged.
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Here are the delivery terms for mattresses purchased from the Saatva website:
- Policy: Delivery available - Free with any mattress purchase
- Set-up: Set-up provided free with delivery
- Removal: Removal of old mattress provided free with delivery
- Timing: Typical deliveries range from 2-8 days. Remote deliveries may range from 14-21 days.
- Notes: Saatva now offers free White Glove Delivery, which includes in-home setup + free mattress & foundation removal (NEW as of Dec '17).