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GoodBed H.
from San Francisco, CA
answered
Mar 2017
Hi Pamela -- Thanks for your question. I was able to look up your quiz results and can definitely see why our algorithm recommended a soft feel for you. As such, I do think your concern about the Zenhaven could be well-founded. We consider the Luxury Plush side of the Zenhaven to have a Medium softness level, which would probably work pretty well for your partner, but I worry may not be soft enough for you. In light of this, I see two good options for you: 1) You could give the Zenhaven a try for a month or two. Mattress comfort can be very subjective, and fit is very personal, so you might find that the Luxury Plush suits you just fine. Worst case though, you can take advantage of their generous return policy and would only be out the original $99 delivery fee (plus a little hassle). 2) You could try one of the softer latex options that were recommended in your quiz results. Most notably, I might look at the Spindle Soft or the PlushBeds Botanical Bliss 10" Soft. These mattresses share many of the same qualities as the Zenhaven but will offer a slightly softer feel. You can click the names of these mattresses to learn more about their features, prices and return policies, and you can also watch our video review of the Spindle mattress here: https://www.youtube.com/watch?v=RN5MzOe-d1k I hope that helps!
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Frequently Asked Questions
Zenhaven
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- Length: 15-year warranty.
- Indentation coverage: 1" and deeper.
- Proration: 15 years of full ("non-prorated") replacement coverage.
- Claim Fees: After 2 years, owners pay $99 shipping charge both ways.
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Here are the in-home trial details for mattresses purchased from the Saatva website:
- Policy: Comfort Guarantee -- Mattresses can be returned for refund for up to 365 days
- Fees: For returns, Saatva will pick up your mattress and provide a full refund minus a $99 handling fee.
- Notes: Your mattress can be returned for any reason during the 365-night in-home sleep trial. Only the Lineal adjustable base cannot be returned or exchanged.
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Here are the delivery terms for mattresses purchased from the Saatva website:
- Policy: Delivery available - Free with any mattress purchase
- Set-up: Set-up provided free with delivery
- Removal: Removal of old mattress provided free with delivery
- Timing: Typical deliveries range from 2-8 days. Remote deliveries may range from 14-21 days.
- Notes: Saatva now offers free White Glove Delivery, which includes in-home setup + free mattress & foundation removal (NEW as of Dec '17).
