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Joe A.
from Albany, CA
answered
Aug 2017
All Purple mattresses and pillows are coated with a white powder to keep them from sticking together in the shipping process. They have breathable covers so the powder does come through the cover and into your lungs. This information is on the Purple website.
reply
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Will H.
from Flat Rock, MI
answered
Apr 2017
I had the mattress for 40 days and it did not produce white dust. Please tell us how long you have mattress?! |
Jimmy
from Palm Bay, FL
answered
Jul 2017
coke addict using your bed while ur at work..... |
GoodBed H.
from San Francisco, CA
answered
Jul 2017
Hi there -- Thanks for your question. We too have had a Purple mattress in our possession, and although we certainly saw some white powder when we opened it up, we have not seen any visible white powder "produced" by the mattress or coming out of the mattress. We have the mattress in a room with dark floors so if there were visible powder being emitted from the mattress, we would certainly see it. How long after having the mattress did this start? Is the mattress or its cover punctured in any way? |
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Frequently Asked Questions
Purple
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- Length: 10-year warranty.
- Indentation coverage: 1" and deeper.
- Proration: 10 years of full ("non-prorated") replacement coverage.
- Other Notes: Mattress cover has a shorter 2-year warranty.
-
Here are the in-home trial details for mattresses purchased from the Purple website:
- Policy: Comfort Guarantee -- Mattresses can be returned for refund for up to 100 days (after 30 day minimum trial).
- Notes: If you buy directly from us and decide to return it, we'll find a local donation center to come pick it up for you.
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Here are the delivery terms for mattresses purchased from the Purple website:
- Policy: Delivery available - Free with any mattress purchase
- Set-up: Set-up not available
- Removal: Removal of old mattress not available
- Timing: 1-5 days in the US and Canada.
- Notes: Free UPS delivery to your door in the continental US.
