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Frequently Asked Questions
Loom & Leaf Relaxed Firm
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In our evaluation of the Loom & Leaf Relaxed Firm mattress, we found it to be a Medium (5) on the GoodBed rating scale (1= firmest, 9 = softest).
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Yes, the Loom & Leaf Relaxed Firm mattress is adjustable base compatible. This means it is designed to be used on an adjustable base without incurring damage or voiding the warranty. In our review of this mattress, we tested it on an adjustable base to look for any adverse effects as the head and foot are elevated, and to see how well it conforms to the contours of the base both with and without the weight of a sleeper. Overall, we found the Loom & Leaf Relaxed Firm to have very good adjustable base compatibility.
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- Length: 15-year warranty.
- Indentation coverage: 0.75" and deeper.
- Proration: 15 years of full ("non-prorated") replacement coverage.
- Claim Fees: After 2 years, owners pay $99 shipping charge both ways.
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Here are the in-home trial details for mattresses purchased from the Saatva website:
- Policy: Comfort Guarantee -- Mattresses can be returned for refund for up to 365 days
- Fees: For returns, Saatva will pick up your mattress and provide a full refund minus a $99 handling fee.
- Notes: Your mattress can be returned for any reason during the 365-night in-home sleep trial. Only the Lineal adjustable base cannot be returned or exchanged.
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Here are the delivery terms for mattresses purchased from the Saatva website:
- Policy: Delivery available - Free with any mattress purchase
- Set-up: Set-up provided free with delivery
- Removal: Removal of old mattress provided free with delivery
- Timing: Typical deliveries range from 2-8 days. Remote deliveries may range from 14-21 days.
- Notes: Saatva now offers free White Glove Delivery, which includes in-home setup + free mattress & foundation removal (NEW as of Dec '17).