Has anyone experienced any manufacturers' defects that are covered by Novosbed's warranty? If so, how did you go about contacting Novosbed to take advantage of the warranty and send back the mattress for a replacement/refund? In the past I have tried to return a mattress under warranty and getting it back to the seller was a nightmare... not only did they charge me for return shipping (which was around $200) they also added a restocking fee in there and who knows what other hidden charges, so when all was said and done I didn't even get back 50% of what I originally paid. I'm hoping Novosbed honors their warranty better than the current standard I (and I'm sure others) have experienced. This is a deal-breaker for me.
This question is related to Novosbed.
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Hi Elise, I work for Novosbed. Defects are extremely rare, but do happen. When they do, we do the following:
No restocking charges. No shipping fees. Total transparency. All the best, Sam |
I am looking at reviews because I am trying to purchase one. No offense to you Anton, however, I looked at your beds and they are astronomically priced. How is it that you cannot afford to pay for return shipping? Still, your products do look nice.
answered
Jun 06 '15
Anonymous185
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By RSS:Asked: Dec 18 '12
Seen: 6,672 times
Last updated: Jun 06 '15
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