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Jeff S.
from Shelby Township, MI
answered
Feb 2015
The mattress will be marketed as two-sided or flippable. When you look at it in a showroom it will have the quilt panel on both sides instead of the non-skid cover on one side. It's pretty evident. Remember that just because a mattress is two-sided doesn't mean that it will be better than a one-sided, and vice versa. It all comes down to componentry and assembly. Back in the day we had plenty of lousy two-sided products, and today we unfortunately see too many mattresses, one-and two-sided, using lower density foams and not taking the time to properly assemble their products. The end result is what you have. The onus is upon you to vet brands, retailers or web sites making grandiose claims. Remember, reviews are not research. Good luck in your search.
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GoodBed H.
from San Francisco, CA
answered
Mar 2015
Building on Jeff's answer, here is a picture of a two-sided mattress (taken from the Serta Hotel Collection). As you can see, a two-sided mattress will have symmetrical stitching on both sides. On a pillow-top model, like the one shown, there will be a pillow-top on both the top and bottom of the mattress: <img alt="Two-Sided Mattress" src="http://www.serta.com/sites/1/tagrem/serta/uploads/content/collection/serta/hotel/why/03-two-sided-design-480x282.jpg"> By contrast, a one-sided mattress (also a pillow-top, in this case) will have a sleep surface on only one side: <img alt="One-Sided Mattress" src="http://blog.mrsgs.com/wp-content/uploads/2013/03/Serta_perfect_sleeper-300x300.jpg"> Regarding Jeff's other comments about two-sided versus one-sided, we agree with everything Jeff said in terms of the need to evaluate each mattress on its own merits. That said, we feel it's worth adding that -- all else being equal -- a two-sided mattress should perform noticeably better at resisting body impressions, which is the number one complaint amongst mattress owners today. Of course, any longevity benefits will only be realized if you make the effort to regularly flip the mattress, which is a complaint some people have about two-sided mattresses. :) |
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- Length: 15-year warranty.
- Indentation coverage: 1.5" and deeper.
- Proration: 2 years of full ("non-prorated") replacement coverage + 13 years of partial ("prorated") replacement coverage.
- Claim Fees: After 2 years, owners pay a $149 processing fee..
- Other Notes: In years 3-5, credit is given for 50% of the original purchase price. In years 6-10, credit is given for 40% of the original purchase price. In years 11-15, credit is given for 20% of the original purchase price..
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Here are the in-home trial details for mattresses purchased from the Saatva website:
- Policy: Comfort Guarantee -- Mattresses can be returned for refund for up to 365 days
- Fees: For returns, Saatva will pick up your mattress and provide a full refund minus a $99 handling fee.
- Notes: Your mattress can be returned for any reason during the 365-night in-home sleep trial. Only the Lineal adjustable base cannot be returned or exchanged.
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Here are the delivery terms for mattresses purchased from the Saatva website:
- Policy: Delivery available - Free with any mattress purchase
- Set-up: Set-up provided free with delivery
- Removal: Removal of old mattress provided free with delivery
- Timing: Typical deliveries range from 2-8 days. Remote deliveries may range from 14-21 days.
- Notes: Saatva now offers free White Glove Delivery, which includes in-home setup + free mattress & foundation removal (NEW as of Dec '17).
