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The Saatva mattress is designed to be a one-sided mattress, so I would not recommend flipping it for longer wear. If you're unsatisfied with the way the mattress is sleeping, I'd recommend checking out the warranty. They offer a prorated option for later years, so you will have to pay for a replacement, but at least you won't have to pay full price. From their warranty: Additionally, at Saatva we also offer you an unprecedented 'Fairness Replacement Option' should your bed be deemed defective. We have decided to put this option in place after carefully reviewing the most common complaints consumers have with mattress stores. We have learned that there is too much ambiguity as to what has actually caused the defect in a mattress. The conflicts seem endless. It's unfair to you, the consumer. We believe by having this alternative option in place, it will avoid all the nonsense and confusion, while making any warranty issue 'hassle free'. Within the first two years, Saatva will replace your mattress free of charge should your bed be deemed defective. Within years 3 to 5, we will replace your mattress for 30% of the original price you paid. Within years 6 to 10, we will replace your mattress for 50% of the original price you paid and years 11 to 15, we will replace your mattress for 75% of the original price you paid. (Only a new delivery fee will apply and there will be no pick up fee)
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Frequently Asked Questions
Saatva
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- Length: 15-year warranty.
- Indentation coverage: 1.5" and deeper.
- Proration: 2 years of full ("non-prorated") replacement coverage + 13 years of partial ("prorated") replacement coverage.
- Claim Fees: After 2 years, owners pay a $149 processing fee..
- Other Notes: In years 3-5, credit is given for 50% of the original purchase price. In years 6-10, credit is given for 40% of the original purchase price. In years 11-15, credit is given for 20% of the original purchase price..
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Here are the in-home trial details for mattresses purchased from the Saatva website:
- Policy: Comfort Guarantee -- Mattresses can be returned for refund for up to 365 days
- Fees: For returns, Saatva will pick up your mattress and provide a full refund minus a $99 handling fee.
- Notes: Your mattress can be returned for any reason during the 365-night in-home sleep trial. Only the Lineal adjustable base cannot be returned or exchanged.
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Here are the delivery terms for mattresses purchased from the Saatva website:
- Policy: Delivery available - Free with any mattress purchase
- Set-up: Set-up provided free with delivery
- Removal: Removal of old mattress provided free with delivery
- Timing: Typical deliveries range from 2-8 days. Remote deliveries may range from 14-21 days.
- Notes: Saatva now offers free White Glove Delivery, which includes in-home setup + free mattress & foundation removal (NEW as of Dec '17).