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I recently purchased an Imperial Dream pillow top king-size mattress from a warehouse that distributes them. When it was delivered, it had a huge bubble in the middle of the mattress on both sides. The company says it is from sitting on its side for so long and if I lay it down it will lay back out even. I have my doubts - can you help me with this? I layed it down and it has all seemed to ball up in the middle. The mattress is unusable at this point. Thank you in advance for any advice you can give me.

asked Feb 26 '14
Anonymous905's gravatar image

Michael is right. You will have to grip the fabric and the foam underneath, pull it up, and move it outward to try and even the top. You should call for a replacement. That is not something that should have been left in your home.

answered Feb 27 '14
Andrew Schlesser's gravatar image
Andrew Schle... ♦
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Andrew is right about insisting on a new mattress....and not another one from stock that has been improperly stored. This is a perfect example of why it is worth waiting a couple of weeks for a freshly made mattress.

(Feb 27 '14) Peter Cancelli ♦ Peter Cancelli's gravatar image

Hi, The reason given is correct. The prediction of flattening out...not so much.

answered Feb 26 '14
Peter Cancelli's gravatar image
Peter Cancelli ♦
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Agreed with Peter. The layers shifted, and the mattress is likely ruined.

answered Feb 26 '14
Joe Alexander's gravatar image
Joe Alexander ♦
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I would demand an inspection to be done by this company. Due to it sitting on its side for so long, the glue has failed and the mattress is defective. Tell them to come look at it. Also, review the warranty for the mattress and see what it says about defects.

Good luck


answered Feb 26 '14
Nick Noblit's gravatar image
Nick Noblit ♦
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It may be easily fixed. Try grabbing the fabric and foam padding where the bubbles are and lifting. Most likely the layers of foam have gotten stuck on fabric or another layer of foam. Once you lift, try and shake wave the material to get the bubble to disperse. We had this happen to one of the custom mattresses we built and delivered about 3 hours away. I sent my staff out with another custom size mattress in case I was wrong and sure enough the driver got there and shook waved the top layer of foam as I described above and the layers laid flat after that. What a hassle! Don't worry about it ripping anything.

answered Feb 26 '14
Michael Gorham's gravatar image
Michael Gorham ♦
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Feb 26 '14

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Asked: Feb 26 '14

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Last updated: Feb 27 '14

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