Here is the problem with trading out mattresses in the store. Retailers aren't going to like what I am about to tell you and this post may very well get deleted for speaking the truth.

If a retailer takes back mattresses beware. #1. Some unsuspecting customer could be stuck with a used mattress and it could be you. What could be in a used mattress? Sweat, skin cells, hair, oils, bodily fluids which makes it a health hazard beyond the fact most mattresses contain polyurethane foam and 85% of all polyurethane foam contains Chlorinated Tris (banned over 30 years ago in children's sleep wear because of it's health hazards.) Who wants to buy a mattress like that? If it is sanitized which is what they are supposed to do with proper tags it is almost impossible to resell it and get any profit out of it. Who want's to buy a used mattress sprayed down with pesticides? Could it put your health at risk? So be careful of retailers who take mattresses back. #2. Look out for the 20% restocking fees, where retailers make profit off your pain. #3. If they don't offer a full refund you will be coaxed to buying a more expensive mattress. Once again making profit off your pain. They usually never give refunds if you down grade so you could lose money there. So be careful.

What you should know about layer exchanges on organic mattresses sold over the internet. If you read the reviews you will find most internet retailer selling a premium, zippered layer mattress made of all natural materials (no polyurethane foam or synthetics) have good reviews with only 10% requiring a layer exchange (very low number). This is one reason I got in this business after working for traditional mattress stores. I got tired of so many people coming in and were unhappy with their mattress they just spent so much money for they either didn't like the feel and we had to upgrade them and charge a restocking fee or they already got body impressions and the retailer wouldn't do anything to get them a new mattress.

Recently this year, I have had one customer who said, she went the traditional way 2 years ago, and because of the restocking fees and upgrades she ended up paying thousands more than if she had just bought one of our mattresses in the first place. Lesson learned.

The first thing I would do is seek out a organic mattress store in your area. Some of them may offer financing or layaway. What I have found is most people that really want one of our mattresses and can't afford them at this time will save up for it and make it happen if this is what they really want.

When you get our mattress home you can move the layers around yourself as much as you want to see what feels good to you the possibilities are endless. If you need a layer exchange we can send you a new firmer or softer layer for 100 nights. All you do is pay the actual shipping charges. It usually runs $40 each way. We have to charge something otherwise people will go crazy doing exchanges. It's still much less than sales tax on a mattress bought locally and better than being stuck with a mattress that doesn't feel good. Plus, you won't be without your mattress while it's being repaired.

Seems like a neat product Joyce. I certainly respect the option of switching out firmness for 100 days. Our service is very similar to that. We don't charge for labor or material cost, simply the delivery is charged (for reasons you mentioned in your comment). Also the adjustment is done at our factory in a few hours so you could return to sleeping in your mattress that same night.

Brick & Mortar stores have a tremendous overhead and are desparte to have you believe they are necessary. The cite the comfort guarantee as an important part of the experience. It's important for you to know that the factories don't take those mattresses back. Where do they go? Why should you even care? In many cases, returned mattresses go back into stock. You could end up with a mattress that someone else returned. The comfort exchange is used in lieu of training. Most salespeople are poorly trained and offer a great deal of mis-information. The comfort exchange locks you in to that store. You can exchange only. The second time, your choices are just as limited and your salesmn is, still, of little help. The discount you may have gotten the first time, you won't get with an exchange. What, initially, sounds like a plus for the consumer, often ends up being a second sale for the store, with you forced to spend more than you had intended. Given these facts, and the limited selection and lack of expertise, shopping at a store is pointless, archaic, and a thing of the past. The true experts, who can truly help you make an educated choice, are on line.

Yikes... Guys. We're all professionals here. Let's make sure this blog stays in a professional setting. First off, Peter. I respect your reputation on this webpage. However, posting a link to your website after saying nothing but negative comments about all other competition makes me uneasy about visiting it. Pasting links vigorously in your posts is getting old and makes me doubt the sincerity of your company. If a consumer on this site agrees with your advice, they'll visit your profile and navigate to your site from there. Remember this site is the consumer's tool for gaining mattress information.

Secondly, the GoodBed community is not the place to bash comments by other experts. If you believe someone has given inaccurate information, cite a study or published article that says otherwise. Let's keep this site unique in the fact that the experts are authentic and provide useful support to prospective customers.

That being said, the topic of the thread is bogus. There can't be a factual based answer to the question. It only allows for subjective, opinionated remarks that are useless to visitors of the site. Let's move on to the next one.

NN