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Hi Christa -- Thanks for your question. In terms of knowing this to be true, we have not independently verified this. In searching for any evidence of this on their website, I do find a blog post from earlier this year in which they mention incurring additional costs related to seeking new 3rd party safety certifications such as this one. The strange thing though is that I don't see any mention of it on their product page or FAQ pages. If they do still have this certification, this strikes me as very odd because certifications do cost money, so normally companies aren't at all shy about promoting the ones they have. In terms of what this means, here is some information related to the Greenguard Gold certification vis-a-vis the CertiPUR-US certification that we discussed in our in-depth Tuft & Needle video mattress review. The bottom line is that these two certifications are slightly different in what they test, what they look for, and who does the testing. I wouldn't profess to be an expert in all the differences between them, but my understanding is that:
In terms of which one is better, I'm not sure whether there's a clear objective answer to that. One of the advantages of CertiPUR is that it covers both the off-gassing and the actual contents of the foam. Some advantages of Greenguard are that the off-gassing tests include anything in the mattress that isn't foam (e.g., glue), and the standard is administered by a completely independent entity. I hope that helps.
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Frequently Asked Questions
Tuft & Needle
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- Length: 10-year warranty.
- Indentation coverage: 0.75" and deeper.
- Proration: 10 years of full ("non-prorated") replacement coverage.
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Here are the in-home trial details for mattresses purchased from the Tuft & Needle website:
- Policy: Comfort Guarantee -- Mattresses can be returned for refund for up to 100 days
- Fees: Return your T&N for any reason. T&N will cover charges related to picking it up, if needed.
- Notes: Original receipt is required for returns. T&N products purchased thru Amazon have a 30-day (not 100-day) return policy.
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Here are the delivery terms for mattresses purchased from the Tuft & Needle website:
- Policy: Delivery available - Free with any mattress purchase
- Set-up: Set-up not available
- Removal: Removal of old mattress not available
- Timing: Mattress is delivered in a box via FedEx Ground, typically within 2-5 days of your order.
- Notes: Shipping is FREE, except for Alaska and Hawaii ($120-$190).