my mattress warranty

Question

I bought a king size Alto Mattress in July 2016. I rotate the mattress often and I am still getting dips. What do I do?

Answer 1

Marc Y. from Boone, NC

answered Jun 2017

You can a couple of different things:

Go to the retailer you purchased your mattress from and let them know that your mattress has body impressions. The Alto has a 10 year warranty on the mattress.
You can call Southerland and speak to someone. You can google Southerland Mattress and a customer service number should come up.

We have carried Southerland for a number of years and they are very easy to work with.

I hope this helps.

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