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Brian G.
from Tampa, FL
answered
Oct 2014
Stearns and Foster mattresses have a ten year full warranty. You should go back to the place where you purchased it, explain what is happening, and they should help you submit a warranty claim. Just so you know, for sagging issues, Stearns and Foster doesn't consider it to be a warrantable issue until there is a sag of one and a half inches in depth. You might be asked to measure and photograph the depression yourself, and they don't accept photographs taken in seams or stitches. I hope this helps, and good luck with your warranty.
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