Q&A Repairs
Mattress Reviews
Praise for Repairs
- The Lullaby Earth brand
- The Saatva Classic Firm 11.5" model by Saatva
- The Vibrant model from the Sealy Posturepedic Optimum line by Sealy
- The Natural Form brand
“Lullaby Earth - 7733 (THE ONLY MATTRESS I WOULD HAVE MY GRANDDAUGHTER SLEEP ON!)”
After doing much research on finding the best mattress for my precious granddaughter I luckily found LULLABY EARTH. I went to Buy Buy Baby and saw other mattresses and we thought the others were made cheaply and poorly. We wanted the "best" for my granddaughter and loved the way it …
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“Saatva Classic 11.5" Firm - 14970 (Best mattress ever.)”
The best mattress i bought in my life, King Size Firm Delivery in June 9, 2015 and in a week no more back pain Just try it and you wiil sleep overall the clouds. Thanks you SAATVA.
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“Sealy Optimum Vibrant - 132979 (This bed is excellent. Purchased power base for head & feet.)”
This is the best bed I have ever slept on. It was expensive especially after adding the Power Base for the head and feet, however it was money well spent. The Power Base is used every evening. When one of the motors went on the Power Base, the representative for …
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“Natural Form - 42268 (The wool covering is excellent, it just works.)”
After almost ten years it seemed that something was just not right. After calling and talking to the warranty person, he emailed testing instructions and i then found a leak in the air tubes on the other side of the bed. When called warranty back they stayed true to there …
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Complaints for Repairs
- The Sleeptronic brand
- Purchased from Mattress Outfitters (Plano, TX)
- The Englander Synergy line by Englander
- The Custom Comfort brand
- The Gold Bond brand
- The Sleep Adjustment Bed model by iSleep
- The Sleep Number Classic line by Sleep Number
- Purchased from Sleep Number Bed Store (Altamonte Springs, FL)
- The King Koil brand
- The Gentle Breeze Pillow Top model from the Boyd Night Air line by Boyd
- The World's Best Bed model from the Pure LatexBliss Natural Latex Collection line by Pure Talalay Bliss
- Purchased from Sleep City (San Rafael, CA)
- The Englander brand
- Purchased from Burney's Trend House Furniture (Monroe, LA)
- The Eclipse brand
- The Southerland line by Southerland
- The Serta iComfort (Pre-2017) line by Serta
- The 4000 Pillowtop model by Sealy
- The Kingsdown Blu-Tek line by Kingsdown
- The Gentle Mist Firm Tight Top model from the Serta Perfect Sleeper (Pre-2019) line by Serta
- Purchased from Macy's (Champaign, IL)
- The Chadwick Pillowtop model from the Corsicana Harmony Collection line by Corsicana
- The Sleep Adjustment Bed model by iSleep
- The p6 bed model from the Sleep Number Performance Series line by Sleep Number
- The Choice Luxe model from the TEMPUR-Choice Collection line by TEMPUR-Pedic
- The Garden Sleep System model from the Natural Form Powered Air Beds line by Natural Form
- The Air Beds Unlimited brand
- The Ergomotion brand
- The Comfort Select brand
“Sleeptronic - 1099 (The Worst !)”
The worst bed I ever bought. I went back to the store the next day and told them it didn't feel like the floor model. they told be it would "break in". That it takes about 3-4 weeks. I've had it 7 months and it's still a piece of *&^%! …
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“Englander Synergy - 1782 (Good luck getting your expensive Englander warranteed)”
I'll cut to the chase: If you have any kind of stain, no matter how light or how small - warranty void. If you have not rotated your matress religiously - warranty void. Englander's version of their 15 yr warranty - rotate your mattress 1/4 turn (even though this causes …
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“Custom Comfort - 1320 (Sleeping In The Valley)”
After only 3 years of owning this mattress, my boyfriend (who only weighs 195) is sleeping in the "valley" of the bed... hanging onto the sides so he doesn't fall to the middle. When I spend the night (I weigh 100) I too am hanging on for dear life so …
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“Gold Bond - 1411 (Terrible Bed Manufacturer &10 Year Warranty a Joke)”
King Size Plush Top failed after five years...moutains and valleys 2" deep! The ten year warranty is to fix your mattress, not a replacement. They sewed a new soft pillow top on top of the exiting mattress without fixing the structural problems of the mattress itself. Within a week, the …
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“iSleep Sleep Adjustment Bed - 1636 (The sink hole bed )”
I can not begin to tell you how disappointed I am in this bed. We have had this bed for four years and have tried to make it work, especially after spending $3,000.00 dollars! I too, trusted our chiropractor's advice and truly wanted to believe this was going to help …
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“Sleep Number Classic - 1775 (The worst bed ever! never had back pain until this bed!)”
Paid $2499. The day we recieved the bed we were so happy... 30 days in we were in pain. Not just discomfort.. I m talking numb legs, middle of the back pain, shoulder discomfort, I can go on and on. After calling custiomer support they sent us foam pieces to …
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“King Koil - 2640 (### Do NOT buy King Koil or any Comfort Solutions Product)”
We purchased a mattress, had major problems with it within the first month. The King Koil product that we purchase was manufactured in Florida by Dixie Bedding. Our Comfort Solutions product, King Koil Exquisit, was anything but exquisite as we observed major product defects within the first month of owning …
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“Boyd Night Air Gentle Breeze Pillow Top - 2945 (air-gone)”
it was hard to get used to, but after several months was able to get at least half of nights rest, our biggest problem now [its 6 years old], is trying to find valve parts, the mattress goes completely flat through out the night. we wake up several times through …
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“Pure LatexBliss World's Best Bed - 4553 (Very comfy, but broke quickly & they won't replace it)”
So, my husband and I purchased the 3 inch mattress topper from a local store where they just sung the praises of Latex Bliss. At first I was in total heaven. It was the most comfortable thing I've ever slept on. When we've had housesitters stay, everyone comments on how …
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“Englander - 4849 (Box Spring )”
The quality of the material in the box spring is poor. It makes THE WORST sound ever with ANY movement. I did get a replacement; but it is WORSE than the original. I feel CHEATED!!!!!
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“Eclipse - 12949 (Eclispe receives "F" rating from New Jersey BBB)”
Before you purchase an Eclispe Mattress and foundation check with the Better Business Bureau (“BBB”) of New Jersey you will see Eclispe Of New Jersey Eclispe International has received a “F” rating, the lowest rating the BBB gives to a company. It is my understanding the “F” rating was given …
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“Southerland Collection - 6996 (Ridiculous service and quality)”
Never eveer nuy this product Bought one 8 months ago and it make sound like a donkey. claimed for warranty and it got denied I will buy a air mattress but not this brand New house to sort now and will not go near this brand - absolutely shocking worse …
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“Serta iComfort (Pre-2017) - 15755 (warranty is not what they proclaim)”
my mattress 1800$ just for the mattress in 3 years has significantly sagged i paid them 35$ to come out and see it the guy in front of me measured a sag of 7 inches deep into the bed and 4 inches high. when they came out he took some …
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“Sealy 4000 Pillowtop - 10405 (Worst bed I have ever owned!)”
Bed was great for the first 6 months, then it started sagging real bad. Called sealy and they said it had to be over 1 1/2" to be bad, ours was just over a inch so they said that was normal. So now we have abed with craters in it …
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“Kingsdown Blu-Tek - 46250 (Great at first but does not last)”
Bought a new mattress in 2016 because my blu-tek polar felt like it was 10 years old, saggy and lack of proper support. When I checked the tag I was surprised that I actually bought it in 2012. For $2500 it should have lasted much longer. Better off buying a …
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“Serta Perfect Sleeper Elite Gentle Mist Firm Tight Top - 46307 (horrible mattress, the Serta and Macy companies are horrible)”
We have only had this mattress since October 2015. There is already a inch sag all the way across it. Serta will not warranty a mattress until it is 11/2 inch. We spent over $1200 for this mattress and had we known the quality we would not have purchased it. …
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“Corsicana Harmony Chadwick Pillowtop - 46319 (This mattress didn't last 6 months.)”
The mattress got lumpy and warped in 6 months. I will never buy this brand ever again! I spent around $600 bucks for a queen mattess that didn't last a year! This mattess is cheaply made and is a waste of money.
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“iSleep Sleep Adjustment Bed - 1207 (Royal Ripoff)”
I would not recommend this bed. It arrived with a broken motor. 1 year later the air controls broke down and now another year later the inner tube is leaking. The warranty says they repair or replace 100% however then they tell you that you have to pay shipping. $57 …
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“Sleep Number Performance p6 bed - 173302 (comfort pad disaster, been replaced every 6 months)”
this is a very overpriced item that I've constantly had problems with the comfort pad tearing all the way through where the pad meets the edge of the bed and then your bed becomes rounded off and looks terrible when made. I have replaced it under warranty and currently on …
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“TEMPUR-Choice Luxe (2013) - 386455 (Warranty is not backed!)”
I have personally loved my bed for the past 5 years. I have to have firm for my back. Unfortunately the airbags/ bladder as Tempur-Pedic refers to them no longer stays inflated and they said it isn’t cost affective to repair because they just end up with the same issues. …
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“Natural Form Powered Air Garden Sleep System - 300158 (The garden sleep system is great but)”
The air chambers have failed THREE TIMES in 10 years on my side, and once on my wifes side. The biggest issue, is that the bed was fine for 8 years, no issues, and then the past two years, my air chambers, the new ones sent, have failed three times …
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“Air Beds Unlimited - 305703 (Eclipse Air Inflator has failed)”
Purchased bed in Dec. 2012. In 2014, pump which has two hose connectors for left and right side of bed, left side quit filling left air bladder. I switched hoses left to right, and was able to fill my side of bed. Called Air Beds Unlimited and talked to Michael, …
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“None - 307833 (Worst customer service and repair)”
Motor broke within 3 months. We have been back and forth with customer service for 3 weeks. We schedule service and the day of they call to cancel. Buyer beware.
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“Comfort Select - 441597 (Dont lose remote)”
Pump models and related remotes change and if you lose the remote you are forced to buy a new pump to get a remote. Without remote you have a non functioning mattress.
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Store Reviews
Praise for Repairs
- Purchased from Fortin's Home Furnishings (Winslow, ME)
- Purchased from Pies Furniture (Lockport, NY)
- Purchased from Bedder Sleep (Cheyenne, WY)
“Fortin's Home Furnishings inWinslow,ME - 4343 (i had to have work done on the washer I bought it was sti...)”
i had to have work done on the washer I bought it was still under warranty and jeff is the one that worked on it, he knew what he was doing it took a week to get the parts and he came out the next day to put them on..So …
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“Pies Furniture inLockport,NY - 4431 (Very satisfied)”
Had a problem with a recliner we bought for my husband and there was a problem with the chair a spring had broken and when I called Marty he had it picked up the next day repaired and delivered again. Again we had another issue with the chair he notified …
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“Bedder Sleep inCheyenne,WY - 5627 (Just wanted to say thank you to Jack (owner) of Bedder Sl...)”
Just wanted to say thank you to Jack (owner) of Bedder Sleep, I had purchased a Colonial futon frame and mattress about 3 years ago, and several nights ago it made a loud noise while I was in bed, a couple of the bolt/screws and worn thin which caused the …
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Complaints for Repairs
- Purchased from Ashley Furniture (Reynoldsburg, OH)
- Purchased from Tyson Furniture (Black Mountain, NC)
- Purchased from Sit n Sleep (Pasadena, CA)
- The Inspiration model from the Sealy Posturepedic Optimum line by Sealy
- Purchased from Persiano Gallery (Gaithersburg, MD)
- Purchased from Mattress Firm
- Purchased from Mattress Direct
- Purchased from ABC Warehouse (Port Huron, MI)
- Purchased from Discount Furniture World (Burlington, NC)
- Purchased from Lacks Home Furnishings (Alice, TX)
- Purchased from Sleep Quarters Plus (Ennis, TX)
- Purchased from Leon's Furniture (Calgary, AB)
- Purchased from Sears (Palm Beach Gardens, FL)
- Purchased from Olum's (Vestal, NY)
- Purchased from Sam Levitz Furniture (Tucson, AZ)
“Ashley Furniture HomeStore inReynoldsburg,OH - 1276 (Condescending/Damaged Merchandise/Lying Salespeople)”
Ashley Furniture has horrendous customer service if you can even call it that. I bought a sofa and love-seat from them less than a year ago and it came with a tear in it. They still have not fixed the tear. My salesperson's name was Teresa Gall and she lied …
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“Tyson Furniture inBlack Mountain,NC - 1542 (Don't shop at Tyson's!)”
Terrible company! This company is stuck in the 40's! They are still using paper with carbon to place orders! It's obvious the owners have no desire to change with technology. It's a "catalogue" showroom! Stay home and order online! I ordered several pieces of furniture and come to find out …
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“Sit 'n Sleep inPasadena,CA - 1649 (Beware of Sit N Sleep)”
DO NOT PURCHASE from Sit N Sleep. Go there to see what you want and purchase somewhere else where you have guaranteed customer service. We bought a Sealy foam bed with an adjustable base that didn't work from the time it was delivered. A technician said it was defective and …
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“Persiano Gallery inGaithersburg,MD - 2210 (Buyer beware!)”
Highly recommend not to buy from here. If you do, assume you are buying "as is" with absolutely no guarantee. Once you have purchased, you should assume that they will make false promise after promise until you finally just give up. Buyer beware!
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“Mattress Firm - 4311 (GO SOMEWHERE ELSE)”
I purchased a bed from this Mattress Firm 3 years ago and the mattress is horrible. The bed already has severe indentation from my body and my wife’s body, I bet you are thinking that I we are over weight... I can assure you we are not and I would …
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“Mattress Direct - 9139 (Mattress sung in 2 weeks)”
I purchased a mattress a couple of months ago. It sunk two weeks later. It took a month and a half to resolve the issue. Their policies suck. I had to pay another delivery fee for no fault of my own. The replacement mattress, I had to buy my own …
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“ABC Warehouse inPort Huron,MI - 11234 (Bad repair service)”
My defective recliner rocker chair was purchased the end of June, 2021. After two months, a repair company, representing ABC Warehouse, came on site the last week of August, 2021. The technician determined the problem was a factory defect. After nearly two weeks, there is still No paper work or …
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“Discount Furniture World inBurlington,NC - 14550 (Buyer Beware)”
I had a sectional sofa delivered the last Monday on January. I called 3 weeks later because the arm of the chair was broken, the padding in the arm had fallen and the fabric on my cushions had now become extremely loose. The sofa that I had found so nice …
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“Lacks Furniture inAlice,TX - 15049 (Dont Buy Here)”
After just 3 years of light use two of the couches have deteriorated to the point that they look like they have been heavily used. All the couches have equal use. We do not have kids that jump on them and we definitely do not abuse them. We try to …
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“Sleep Quarters Plus inEnnis,TX - 16303 (1st let me start off saying the people that work there ar...)”
1st let me start off saying the people that work there are Pleasant nice nasty they have decent looking furniture not the best looking though my only concern is my Warranty for my furniture I know for a fact I have been asking about my warranty for over a year …
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“Leon's Furniture inCalgary,AB - 16720 (Please don't trust this people)”
We brought furniture new house ( all furnitures) ,they said they we deliver everything and in 72 hours we should report if there is any damage . We reported to them and they said they will replace it . But it took months I kept on calling them and the …
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“Sears inPalm Beach Gardens,FL - 20027 (Bought a $900 dishwasher which failed on one year. Paid $99)”
Bought a $900 dishwasher which failed on one year. Paid $99 for diagnosis and was told it would cost $800 to repair it. I told technician to push the machine over the Brooklyn Bridge. If you want to buy a dishwasher every year, buy at Sears!!!
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“Olum's inVestal,NY - 20365 (Buyer beware)”
Bought mattresses 3 months ago, the stitching is already coming apart at the seam. To get an exchange or repair, will need to pay fees and wait until Olums reaches out to manufacturer, then hope for the best. By time this happens the mattress may be trash. Poor warranty on …
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“Sam Levitz Furniture inTucson,AZ - 20748 (Don't waste your money at this store!)”
We will NEVER spend another penny in this store, the furniture does NOT hold up and the warrantees have allot of fine print so read it because most of it they aren't going to warrantee. DO NOT buy their pillows or mattress covers, you can get them WAY cheaper elsewhere …
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