Store Reviews

Praise for Manufacturer Service

“D & D Mattress inAmarillo,TX - 3103 (poor service, customer not always right here. )”

• Purchased from D & D Mattress (Amarillo, TX)
• The Foster Lane Firm model from the Sealy Posturepedic (Pre-2017) line by Sealy

Posted by Dennis F from Amarillo, TX on January 8, 2016

Will not go back due to over charging for something I didn't order. Ticket was written wrong which I had to pay for 200.00. Be careful when buy here. NO care for the customer or offer to adjust which was there fault. →

“iSleep - 20385 (A company who cares about their customers and products.)”

• Purchased from iSleep

Posted by Daniel from Peekskill, NY on March 7, 2024

Typically I am the type of person who likes to go into a place and try the product before buying. So, when I "shopped" for this mattress, it was via phone and information obtained from their website. What drew me was the concept of a mattress built based on the … →

Complaints for Manufacturer Service

“Mattress Land SleepFIT inVisalia,CA - 1370 (All Talk)”

• Purchased from Mattress Land (Visalia, CA)
• The Chattam & Wells line by Spring Air

Posted by L T from Visalia, CA on August 14, 2011

I will never buy from this company again. They did not help us when we brought our warranty problem to them. It was a Very expensive bed that did not even last through the warranty time. Store rep was completely disinterested saying it was under new ownership, as was the … →

“Mattress Depot USA inTukwila,WA - 1349 (DO NOT BUY ENGLANDER MATTRESSES FROM MATTRESS DEPOT USA UNETHICAL!)”

• Purchased from Mattress Depot USA (Tukwila, WA)
• The Englander brand

Posted by Eric D from Seattle, WA on July 26, 2011

I went to Mattress Depot USA near the Southcenter Mall in January 2011. I looked at various mattresses and was looking for a firm mattress with no pillowtop. After trying out various mattresses in the store, I decided on an Englander Topaz Extra Firm Hilliyard. Before purchasing the mattress, I … →

“Mattress Discounters - 1346 (My Experience Was So Bad, I'm Writing My First Review)”

• Purchased from Mattress Discounters

Posted by Denise F from Louisa, VA on July 21, 2011

Company charged me three times for the product. Did not deliver the product on the scheduled date. I had to load the mattresses on my Prius and drive them home myself because they said there was hold on my bank account even though the money had been removed from my … →

“Sleep Outfitters - 1041 (Stand behind the products you sell)”

• Purchased from Sleep Outfitters

Posted by Left L from Bellbrook, OH on February 27, 2010

About Mattress Warehouse and Sleep Outfitters, the founder’s (Kim Knopf) and the company’s motto is name brand bedding at the lowest price and great customer service. They also offer a comfort guarantee. However, they don’t stand behind the quality of the products they sell. We purchased a Stearn’s & Foster … →

“Sleep Therapy Mattress Center inLexington,NC - 1298 (High and dry in Lexington, NC)”

• Purchased from Sleep Therapy Mattress Center (Lexington, NC)
• The Cool Therapy 4000 LXVS Ultra model from the Park Place Sleep Therapy line by Park Place

Posted by Donna B from Lexington, NC on April 26, 2011

The sales person was helpful. He was able to provide ample info about mattress. I contacted him with a couple of months to discuss my dissatisfaction with my matress. He listened patiently and thought he might actually be interested in my concerns. He stated he would have a sales rep. … →

“Ashley Furniture inMelbourne,FL - 1294 (Terrible dishonest staff not a corporate location)”

• Purchased from Ashley Furniture (Melbourne, FL)

Posted by Cynthia M from Palm Bay, FL on April 20, 2011

# User Rating: 1 out of 5 stars by Cynthia 04/20/2011 The people that work at this store are very deceptive! They all lie to you to get you to purchase. I waited 3 months to get my furniture that I ordered for my nine year old child, only to … →

“Art Van Furniture inAnn Arbor,MI - 1270 (My Back Is Killing Me)”

• Purchased from Mattress World (Ann Arbor, MI)
• The Cloud Supreme (2010) model from the TEMPUR-Cloud Collection (Pre-2014) line by TEMPUR-Pedic

Posted by Merrill F from Milan, MI on March 3, 2011

Our $2,200 Tempurpedic mattress is a nightly torture device. It feels like we are sleeping on pavement. The store won't do anything about it. The Tempurpedic people likewise. They have both suggested removing all the covers and sheets, or warming the bed to 70 degrees. None of those things helped. … →

“Mattress Warehouse inHarrisburg,PA - 1241 (Sleepless:( with no response)”

• Purchased from Mattress Warehouse / Sleep Happens (Harrisburg, PA)
• The Sealy brand

Posted by Traci M from Harrisburg, PA on February 3, 2011

This is the worse company I have ever dealt with! I’m not a complainer, however when you pay over $700 for a “Sealy” bed, you expect it to last more than a couple months. I purchased a Full size “Sealy” bed & within 2 months the boxsprings were making noises … →

“Mattress World inOrion Charter Township,MI - 1228 (Customer Service Class needed )”

• Purchased from Mattress World (Orion Charter Township, MI)

Posted by Joe K from Oxford, MI on January 25, 2011

I purchased a bed in May, and after the 5th month the bed started to sag in the middle, so much so I started to have lower back pain to the point that I had to reach out to a Chiropractor, and when two people laid down on the bed … →

“Mattress World inColorado Springs,CO - 1210 (Bed time nightmare)”

• Purchased from Mattress World (Colorado Springs, CO)
• The Beautyrest brand

Posted by Dave K from Colorado Springs, CO on January 5, 2011

Very hard to deal with, you have to get pictures, turn bed over, pictures, 5 page form, verifi springs support, pictures, tag must be intact , pictures, then they won't call you back. Simmons is hands off they say to call Mattress World - basically no help. They definatly want … →

“Bedding Plus inGulfport,MS - 1519 (Lies to Sell?)”

• Purchased from Bedding Plus (Gulfport, MS)
• The Dr Breus Bed (IBC) line by International Bedding

Posted by Alice F from Biloxi, MS on March 21, 2012

WE had a great interaction in the store. We purchased the bed but was not told about the warranty for stains until the sale was printed and explained. Then we purchased the $150 mattress cover. The problem came with the IBC manufacturer's claims regarding how cool the Dr. Breus's Signature … →

“Mattress Discounters inDistrict Heights,MD - 1981 (Store worth visiting)”

• Purchased from Mattress Discounters (District Heights, MD)
• The Spring Air brand

Posted by Carole C from District Heights, MD on August 30, 2013

I purchased a Spring Air queen set from Norman at Mattress Discounters. Although I am EXTREMLY dissatisfied with the mattress, and although I had to replace the set within the first two weeks and now looking at the manufacture to refund my money on the second set (replacement), the store … →

“Mattress Firm inBranford,CT - 1338 (My wife calls them Stinky's)”

• Purchased from Sleepy's (Branford, CT)
• The Nature's Rest brand

Posted by Jack A from Guilford, CT on July 2, 2011

Purchased the Nature's Rest from Sleepy's for ~2K. It had a high rating for being hypoallergenic. My wife and I noticed saging within the first 2 months (my wife and I's combined weight is 325 lbs.). By around the 3 month mark, it had 2+ inch depressions. Replaced it for … →

“Bennington Furniture inWest Dover,VT - 4917 (DO NOT expect customer service.Expect small claims court .)”

• Purchased from Bennington Furniture (West Dover, VT)

Posted by Grace from Saratoga Springs, NY on July 26, 2018

They do not care about you as a customer. The cushions on my sectional started to lose the firmness within 20 days. they sent out their "technician" they said in small claims court that the technician found no problem. None of the cushions match and it feels like you're sitting … →

“Mor Furniture inPortland,OR - 5998 (We went in looking only for a mattress. I needed to find ...)”

• Purchased from Mor Furniture for Less (Portland, OR)

Posted by Kimberly from La Center, WA on July 10, 2019

We went in looking only for a mattress. I needed to find the right one for the back issues I have. Tempur-Pedic choice luxe was the absolute best at the time. I don’t even want to exchange my bed now but the air chambers don’t hold air and my back … →

“Havertys inMontgomery,AL - 6047 (Mattress Failure)”

• Purchased from Havertys (Montgomery, AL)

Posted by Donald from Montgomery, AL on August 1, 2019

Montgomery, Alabama : Bought a Sterns and Foster Mattress about a year and a half ago. It has developed a 1/2” ridge in the middle. I paid over $3,300 after tax which I consider expensive. My sales receipt also shows that the mattress came with the “Sterns and Foster Comfort … →

“Mattress Firm inCutler Bay,FL - 8239 (salesman was excellent, the company is VERY POOR)”

• Purchased from Mattress Firm (Cutler Bay, FL)

Posted by Richard from Miami, FL on September 8, 2020

I purchased a tempur-pedic mattress and adjustable base from this store. I noticed that the mattress slides Laterally when you use the base. I made the complaint AND sent in a video showing them about it and that I had a concern of falling off the end of the bed … →

“Ashley Furniture inNaples,FL - 10424 (Recently relocated and furniture was a must..we opted to ...)”

• Purchased from Ashley Furniture (Naples, FL)

Posted by Frances from Estero, FL on June 4, 2021

Recently relocated and furniture was a must..we opted to visit City Furniture /Ashley's in Naples, Florida. The employees were accommodating and friendly and of course we purchased furniture for every room in our new condo. Due to the pandemic the delivery was sporadic..we understood that and waited for all the … →