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Posted by JK
from Watsonville, CA
on October 5, 2019
Should have gone with the Plush, however, when given the choice to exchange it, I was told the Plush is only 20% softer than the luxury firm. I would love is Saatva made an ultra Plush because I feel that marketing their Plush mattress as soft is misleading, per the …
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Posted by Eric
from Waterbury, CT
on September 21, 2023
Bought this in 2017 when the company was still out of Westport, CT and had not been bought out yet. So maybe that's a good thing? Loved this mattress for the first five years. This last year, the canoes have deepened and my wife and I wake up with back …
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Posted by Kate
from Bridgeport, CT
on September 24, 2023
We were excited when our new Saatva Plush Soft Mattress arrived. I had read hundreds of reviews and learned that many people who had initially ordered the Luxury Firm had either exchanged it for the Plush Soft or wished they had started with the latter. Knowing that my husband and …
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Posted by Shirley
from Westville, NJ
on November 4, 2014
Buyer beware, although the website currently tells you only that they use a "natural thistle fire barrier with a bit of polyester", there IS something else in the fire barrier. I started having lung irritation after taking it out of the plastic and this irritation is consistent with my experiences …
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Posted by Judith S
from Palos Verdes Peninsula, CA
on March 17, 2013
Fantastic service and attitude toward the customer. Needed to make an exchange and the company executives called me personally to explain why the full size I ordered was slightly smaller than I thought it would be. It was too short for my 6ft husband and they explained that they allowed …
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Posted by Lisa
from Milwaukee, WI
on March 13, 2017
Bad back issues because of sagging. After many doctor visits, chiropractor, physical therapy, an ER visit and many massages I realized that everytime i went on vacation for a week my back was better....because I wasn't sleeping on this mattress. I wish i would have never purchased this mattress. They …
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Posted by K W
from Spring, TX
on June 15, 2013
Since getting my Saatva Plush Soft Mattress, my wife and I are sleeping more comfortable and relaxed getting a good nights sleep, refreshed and ready for the next day. Initial concerns involving delivery were addressed and given top priority by Ed Brians (one of the owners) who personally called me …
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Posted by Diane M
from Lewes, DE
on August 23, 2013
Based on a suggestion from my chiropractor, we purchased this mattress about five months ago. Because I have a 'bad back', we went beyond the 30-day return cutoff, blaming my back and not the bed. This bed has never felt comfortable and my assessment is that it is too soft. …
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Posted by Teresa M
from Takoma Park, MD
on June 28, 2015
I was very impressed with ordering this bed on line. The web site is easy to navigate and the the Saatva folks were there to help me through the process. I have just ordered my second mattress for the guest room. I know that I will get a quality product …
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Posted by Charles
from Wheaton, IL
on October 24, 2016
We found glowing reviews for Saatva on the web and decided to try it. We got the middle-firm mattress initially, and within the 90day trial period, there were depressions on the bed where my wife and I slept, and a noticable "cliff" in the center. We returned the mattress and …
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Posted by Louise A
from New York, NY
on January 18, 2014
this mattress is simply the best. Getting into bed that first night was heaven. The only thing better than that was waking up the next morning. I would encourage everyone to lay on your back the next time you get into bed. If you feel a space between the curve …
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Posted by Nancy S
from Escondido, CA
on July 28, 2012
Saatva's customer service should be the standard for all companies! Friendly, professional, informed, and respectful. They care very much that their customers are happy. Delivery was SO fast; I ordered on a Tuesday and received the bed on Thursday. The deliverymen asked to wash their hands before removing the plastic …
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Posted by Pamela
from Minneapolis, MN
on April 1, 2015
We purchased our Saatva mattress over a year ago now and I must admit, I was a bit leery of "buying without trying", but everything turned out fabulously, and my husband and I are both thrilled with our Saatva mattress. We recently had to sleep on our previous mattress (which …
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Posted by Shannon T
from Knox, IN
on April 23, 2015
This is my story, very true..My husband and I felt it was time to buy a new mattress. we talked about it, and me I like to pray about things before i make a decision, but in this case, I forgot to and it came back to bite me in …
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Posted by Karen
from Latrobe, PA
on June 26, 2015
As most of the people here have stated, I was also skeptical ordering a mattress online. I'm a researcher when it comes to buying anything. I read and read and read before I buy a product and go to stores and do a lot of looking. I'm a self-professed Frugal …
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Posted by Sharon
from Washington, DC
on February 13, 2017
Ordered and received my Luxury Firm Saavta Mattress October 2016. Reading the many reviews (positive and negative) extensively for about 6 months or longer helped with my decision to purchase. Also the Saavta website presents very detailed descriptions and illustrations of the mattress. The customer service is excellent which I …
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Posted by Bill S
from East Rutherford, NJ
on February 11, 2013
Very refreshing in these days of poor customer service to see a company so focused on their customers satisfaction. After I placed my order Paul placed a follow up call to me just to verify my order and to thank me for my order.Excellent customer service!!! Mattress was delivered very …
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Posted by Patricia M
from San Diego, CA
on July 15, 2014
I was astonished when the Executive Vice President, Ed Brians, took the time to contact me directly and patiently listened to some concerns I had with my purchase. After explaining my issues, he promptly resolved them with ease and understanding. It amazes me that someone at that level would even …
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Posted by Gayle
from Levittown, NY
on May 9, 2014
Never have I experienced Customer Service as outstanding as that of Saatva! I first purchased the luxury firm mattress and I found that it was too firm for me so I contacted the company and I was given clear directions as to the procedure to exchange for the soft mattress …
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Posted by Tracey S
from Carrollton, TX
on August 20, 2014
Thank you Saatva for offering a high quality mattress with an unbeatable price. We had our popular brand adjustable airbed mattress for six years before deciding it just wasn't worth the thousands of dollars we had paid for it. In retrospect, we probably should have sent it back during the …
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Posted by Kristy
from Beaverton, OR
on April 1, 2015
Let me start off by saying I Love my Saatva luxury firm mattress! I've waited a year to write a review. Before we discovered Saatva we had gone through 3 mattresses in 3 years, all sank within 6-8 months. The back and neck pain we were experiencing was frustrating to …
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Posted by Jim
from Hyde Park, NY
on August 2, 2015
Initially had the soft version, hated that and returned for the lux firm. We haven't had a good nights sleep since purchase. We cant afford another, but its so bad, we are going to donate it. Just terrible
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Posted by Dan
from Deland, FL
on May 27, 2014
I really appreciate the way this company does business. I kept putting off buying a mattress because it reminds me of shopping for used cars in that you never really know what your getting or if you paid too much... Buying from Saatva was a breeze. It's a good company …
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Posted by Susan
from Naples, FL
on March 28, 2015
Fantastic sleeping will be yours on this beautiful bed! Wonderful purchasing experience too. All this and a product made in the USA adds up to a smart choice. We absolutely love this bed. Waking up with no aches or pains is an added delight. We are extremely fussy consumers and …
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Posted by Jeannie B
from Lake In The Hills, IL
on November 6, 2013
I have a real problem with my new mattress. My 80 lb greyhound loves it and we can’t keep him from jumping up on the bed in the middle of the night. Every night he jumps up, we make him get down....he waits until he knows we are asleep....then he …
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Posted by Rhonda W
from Raleigh, NC
on September 10, 2012
This is a true testimony given by a real person. I purchased a Saatva mattress about two months ago. I was so excited about getting the bedding because I have not slept well in years due to a severe low back injury. Anyone that has ever had back problems even …
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Posted by Ted
from Glenpool, OK
on March 4, 2014
We bought this bed directly from the manufacturer, Saatva. Was a bit wary of buying a bed sight unseen, but my worries were "put to bed" once we slept our first night on the mattress. Each morning we are just amazed to realize that our 50 plus year- old bodies …
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Posted by Linda
from Humble, TX
on February 25, 2015
I researched mattresses in the stores for over a year. It was the most awful shopping experience I have ever encountered. Once I felt like I had make a good choice I would go online and goggle the reviews on the mattress and they were always bad. No matter which …
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Posted by David
from Woodway, TX
on March 2, 2015
I read all the reviews and tried to find someone that said something bad about Saatva mattresses but just couldn't do it. So, after much research I finally decided to place my order and did it all completely online, which was really difficult not being able to see one or …
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Posted by Tammy
from Las Vegas, NV
on August 24, 2017
I had high hopes from all the great reviews of Saatva mine and my husbands backs are killing us we have a luxury firm king. Called company very pleasant people but they keeps sayimg need to give it more time and they are sending me a 2 imch mattresd topper …
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Posted by Catmom
from Ramsey, NJ
on September 18, 2014
I had to replace a 17 year old Kingsdown bed that I had to put a memory foam topper on to make it sleep-able, but even that was failing. It never made its 20 year warranty and new ones are $3000+. I found Saatva through online research and ordered a …
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Posted by Joe P
from Bayside, NY
on February 6, 2013
I got my Saatva mattress over a year ago and after contacting them just last week about an accessory item, I felt motivated to write about Saatva. It's "only" a mattress but almost every morning I feel amazed! I felt like I should let people know how positive of an …
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Posted by Mary G
from Sandy Hook, CT
on September 3, 2013
After going through FIVE beds in one year from a popular retailer we were fed up and didn't know where to turn. We discovered Saatva from online reviews and one after the other everyone said the same thing. They tossed and turned, couldn't sleep and they woke up achy until …
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Posted by Desiree
from Ogallala, NE
on April 28, 2014
I have had my mattress for three months and I love it. I wanted to wait a little before reviewing. Which was a good idea. When I got the mattress, it was ok. I though a little hard for my taste but just right for my husband. We ordered the …
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Posted by Marty
from Ponte Vedra Beach, FL
on February 28, 2014
When we originally ordered the Saatva mattress we requested expedited shipping and were told that it normally takes between 14 -21 days for delivery as we are in one of Saatva's extended delivery zones. We thank you for your efforts to get our mattress to us in 8 days; we …
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Posted by Kimberly
from Lincoln, NE
on March 8, 2015
3/8/15-this is my updated review of our Saatva mattress: Its now been over a year and my husband and I truly love this mattress. It is exactly the same as when we bought it! No impressions, no breaking down of the edges, no loss of firmness, and really comfortable! Neither …
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Posted by John
from Unionville, TN
on July 3, 2016
I purchased the Luxury firm after a lot of research. During the ordering the customer service was above fantastic it was giving me a feeling that I made the right choice. Upon delivery I was feeling the truth i made a very big mistake. The foundation was damaged and the …
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Posted by Joanne
from El Cajon, CA
on August 17, 2016
I bought the Queen size 14.5 Luxury Firm Mattress in June 2016 along with the foundation. I slept very well on it. Everyday I kept looking at the mattress expecting something to happen because that's how things go for me. I had a very thick tufted mattress cover on it …
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Posted by Bebe
from Woodland Hills, CA
on December 22, 2017
Last year around this time I trashed my back carrying around my 94-lb dog, who weighs not all that much less than I do, because she wasn't able to walk. Even after her surgery, I still had to absorb most of her weight for a few months. Anyway, I've been …
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Posted by Fairlight
from La Mesa, CA
on June 26, 2014
We've needed a mattress for years now, but it became imminent when my husband returned from the hospital thin and frail, could feel every spring in our old mattress and started sleeping on the couch. We couldn't go "test drive" any mattresses. But then, we found Saatva. What a great …
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Posted by Jennfier T
from Topanga, CA
on September 14, 2012
The cusomter service at Saatva is very easy to work with. Delivery is very quick. The mattresses are low prices for the quality of the mattress! And there seems to be minimal "outgassing" of anything that feels toxic. Thanks so much Saatva! I would definitely recommend this company to friends!
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Posted by Christina A
from Wilmington, NC
on March 9, 2015
I had a horrible experience last December with a mattress from a retail mattress chain, ( so much off gassing, chemicals, triggered asthma and inflammation issues) so, thank goodness after that I found Saatva.com! There were a few issues with an exchange,but, all were taken care of in an amazing …
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Posted by Ron F
from Charleston, SC
on September 24, 2013
Besides looking for a King bed, I happened to be experiencing some power back problems at the time. After one night, the pain began to subside! On top of that bed is very comfortable, perfect level of support. Wife loves it - says she hasn't ever slept so well.
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Posted by Marc
from Augusta, GA
on September 29, 2021
We got the 14.5 mattress and foundation. Bed was way to tall. Exchanged top mattress for 11.5 shorter mattress. It was firm not like the 14.5 soft mattress we returned. We then exchanged it for the 14.5mattress with the lower 11.5 foundation. Mattress is soft again with right height. The …
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Posted by Davyn A
from Blaine, WA
on January 6, 2013
I just bought this bed after seeing so many positive reviews and can't believe the results after 2 sleeps!! I had a Seely Posturapedic and thought I had a good bed. My back issues,recent bad sleeps and an agreeing girlfriend gave us good reason to buy a new bed. I …
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Posted by Bob O
from Los Angeles, CA
on July 17, 2012
So far so good! I am very happy about my buy and fell that I made the right choice! I will recommend this bed to my friends. Im sleeping better. The firmness, the feel everything is great and comfortable. I got a follow up call, the delivery was prompt and …
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Posted by Heidi
from Patchogue, NY
on March 12, 2014
I found my new source for bedding. I`m a designer here in NY. I`m always on the look out for the best quality for the VERY best price to pass onto my customers. I found that at Saatva. I called 10 days before I was planning on moving my customers …
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Posted by Justine
from San Francisco, CA
on January 3, 2015
This is the best mattress ever, yes I was skeptical about buying online, but I did my research it's the way they make their mattress . This mattress is so comfortable!, I feel lucky to have one, It feels like cloud 9, perfect about of firmness with a pillow top …
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Posted by Ramon
from Brandon, FL
on June 14, 2015
The best mattress i bought in my life, King Size Firm Delivery in June 9, 2015 and in a week no more back pain Just try it and you wiil sleep overall the clouds. Thanks you SAATVA.
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Posted by James
from Orange Park, FL
on February 20, 2017
Great experience all around and the product is a phenomenal value. After only a few weeks with the Luxury Firm model I put my second mattress on order. I'll never step foot in a mattress store again.
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Posted by Unlucky
from Northfield, MN
on December 9, 2018
Order went great, delivering was wrong, then corrected, started having upper arm pain, by myself and Husband. Called rep got the run around, offered topper for year old mattress which if it were a good bed you shouldn't need. Rep over spoke and you couldn't get a word in. Really …
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Posted by Mike B
from Spring Hill, FL
on March 2, 2015
Had spent over 11K on mattress's prior to this purchase . These were in a 1 yr period. None satisfactory from posturepedics to Tempurpedic. Hesitant to buy online and without seeing , but relied on the many favorite reviews and purchased.. Least, fast, no slick talking sales associates.. Delivery and …
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Posted by Sally
from Buffalo Creek, CO
on January 27, 2017
Very disappointed. The integrity of the mattress disintegrated quickly.
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Posted by Krista
from Dallas, GA
on October 18, 2014
These guys are the REAL DEAL., and made in America. From excellent customer service, delivery in less than 18 days (in fact, 11), mattress quality, comfort, and price is fantastic! I threw away a 5 month old serta with a lump all the way down the middle and 5 months …
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Posted by Don
from West Palm Beach, FL
on February 2, 2015
When we contacted Saatva for information, we spoke to Ed Brians, Ed was so helpful with his recommendations of following items... Queen size Saatva Luxury Firm Flagship Mattress, Queen size Foundation, Queen size Frame, Delivery and Set Up. We were most impressed by the lengthily time he took to ask …
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Posted by Peter
from River Forest, IL
on February 6, 2015
It's been about two weeks since our mattress was delivered, and I gotta tell ya, I feel really, really good about the purchase. Here's why... 1. It was wonderful not having to go into a cookie-cutter mattress store and ... (you know the rest). 2. Ordered the mattress, two days …
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Posted by Mark B
from Sagaponack, NY
on September 30, 2012
My wife and I have been fortunate enough to recently build a new summer home out in the Hamptons of Long Island. We have dealt with contractors, electricians, plumbers, surveyors, the town board, painters, landscapers...I won't go on but instead, just leave it to your imagination what time it takes …
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Posted by Arianne K
from Los Angeles, CA
on October 9, 2012
this is the review i posted on yelp. I just had to write a review for this great luxury mattress company..... Everything i wanted in a mattress i found here.....they dont have a physical store only an internet store but if you want the ultimate in a mattress at a …
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Posted by M E
from Rancho Santa Margarita, CA
on April 30, 2014
Spent a weekend mattress testing, initially tried a Kluft $7-8000. mattress, it felt great and we decided that this was going to be our comparison bed. Nothing else compared, and at end of second day went online and somehow the Saatva website jumped out at me. An affordable, well made, …
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Posted by Danny G
from Maplewood, NJ
on March 7, 2015
People, if you need a mattress and have avoided it because of the nonsensical mattress games that stores play with their prices, sizes, coil counts, etc. etc. etc...just STOP wasting your time. Saatva is the real deal. The entire process was easy, no games, my luxury firm showed up in …
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Posted by Debbie
from Westport, TN
on March 6, 2015
I ordered a Saatva Mattress after a lengthy search for the best. I read every review on almost every brand of mattress. I had also did comparisons on many of them. The reviews sold it for me so I went out on a limb and ordered. The customer service team …
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Posted by Maggie
from Arcata, CA
on May 14, 2015
I regret returning this mattress. I bought the luxury firm a few months ago. I examined the mattress after it was delivered and the threading on top of the mattress was a mess--there were loose threads everywhere and the mattress itself looked so cheap, nothing like what was portrayed online …
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Posted by Bob
from Mountainside, NJ
on November 25, 2019
My wife wanted a soft mattress that felt like a cloud. At first she thought even this mattress was too hard, but after a few weeks she has come to like it. She also discovered that her tingly feeling was not related to the mattress but rather a separate issue …
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Posted by Connie
from Wooster, OH
on March 4, 2015
I wanted to get back to you to let you know that our entire experience with Saatva - from start to finish - has been wonderful. We are extremely happy with the mattress and the service provided by Saatva. I have been extolling the benefits of the mattress and your …
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Posted by john d
from Kennesaw, GA
on December 7, 2016
I received this mattress this past weekend. While the bed is quite comfortable, I have never purchased a mattress that has the off gas odor that this one does. It smells so strong chemically that you feel like you're in a paint booth. I am on the 2nd day of …
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Posted by Arleen L
from Edgewater, FL
on July 19, 2016
I have purchased so many mattresses over the years and so disappointed in every previous purchases. So much money wasted and so many restless nights until I purchased Saatva King Set. Had I known about it sooner I would have saved myself a lot of money. The set is worth …
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Posted by Boris P
from Austin, TX
on February 2, 2013
I am a week in after owning a Temperpedic and have had the best sleep in my life. I have done a lot of research with most mattresses in the $2k+ range (the Saatva site is right). I spent a lot of time in mattress stores - Mattress Firm, etc. …
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Posted by Jeff W
from Cockeysville, MD
on June 4, 2014
Happy Saatva owners!!! Almost two years in and our mattress is still amazing! No sinking, sagging, creaking or lack in support throughout the night. We have also still not forgotten the excellent customer service from Mr. Brians we received when we purchased and can't wait to fill every bedroom in …
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Posted by Robert
from Phoenix, AZ
on March 28, 2015
I previously wrote the following right after my purchase. After 9 months of wonderful sleep, I would still say the same thing, and would definitely buy this product again. Prior to purchasing a king size Luxury Firm Saatva mattress and foundation we owned a year old top-of-the-line (and costly) memory …
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Posted by Amanda
from Windber, PA
on April 18, 2015
I had researched mattresses for months when I stumbled across Saatva. I was impressed with other reviews and the positive feedback I found everywhere I searched. We have now had our King size Luxury Firm mattress for a little over a year. My husband and I are very pleased with …
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Posted by Megan
from Chicago, IL
on May 9, 2015
Ratings and Reviews are everything to the average e-commerce savvy shopper. While I'd love to believe that Saatva is moderating their reviews to only filter out vulgarities, I am now under the impression that they are filtering out the negative reviews as well. I purchased this bed in January for …
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Posted by Amy
from Snohomish, WA
on September 25, 2015
I do feel bad writing this review but I really can't take the pain any longer. Now my husband says he has had pain since we purchased the King Luxury Firm but chalked it up to age (49). He really doesn't complain much but today woke up with terrible lower …
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Posted by Dennis
from Hermosa Beach, CA
on December 22, 2014
There is a reason why there are so many comments regarding delivery - Saatva's delivery services are poorly lacking. I realize that Saatva relies on their delivery partners however would recommend Saatva evaluate their partners and work with only those that meet/keep commitments. I was on the verge of canceling …
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Posted by Megan
from Chicago, IL
on January 15, 2015
I absolutely love this mattress. It is incredibly comfortable and supportive. I was nervous to buy a mattress online instead of through a retailer, but I'm glad I did! However, when I placed the order, I was told that the mattress would be delivered in 5-12 days. A large span, …
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Posted by Rachel
from Fort Collins, CO
on May 15, 2018
Hard to sleep through the night and I wake up with shoulder and hip pain. As a light person, this Luxury Firm is most definitely on the firm side I'm not heavy enough to take advantage of the initial pocket coils and despite this bed coming in at a nearly …
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Posted by Peter S
from Bridgeport, CT
on October 7, 2012
I can't say I'm an expert with regard to mattresses. When I left a 35 year career as Creative Director for a major Advertising Agency my timing was perfect - the economy collapsed. I took a job with a major mattress chain both selling and creating campaigns to promote certain …
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Posted by Jim C
from Marion, IA
on July 1, 2013
Almost a year ago, my wife and I decided to try a Saatva mattress. We had looked at several other mattress manufacturers (even trying a much more expensive brand), but were not satisfied with the offerings on the market. I inquired to Saatva via their website about their mattresses and …
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Posted by Claire
from San Antonio, TX
on March 31, 2015
Saatva Plush soft is great if you are a side sleeper. it has just the right amount of softness but also good support so my hip, shoulder and neck feel comfortable all night. No chemical smell that some new beds have. Excellent value for a very reasonable price.Highly recommended
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Posted by Glenda G
from Kirkland, WA
on October 16, 2013
I really had an superb experience with the Saatva company from the time I went on line, a very convenient way of shopping mattress ,in 24 hours had a call from Ed Brians was honored to be able to speak to the CEO a quick and productive conversation.Then when the …
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Posted by Andrew
on March 5, 2015
Their website claims that this Saatva mattress is Made of Organic Cotton and the foam used is a "bio based foam". No one knows what that means. So I started a chat when them and was told that the was was either made from soy or corn oil. It was …
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Posted by Richard
from Columbia, SC
on January 11, 2015
My bed was shot and was having terrible back pains. I desperately needed a new bed and spend weeks researching Tempurpedic, the adjustable air bed, all the name brands. It was nearly impossible to find apple to apple comparisons as companies seemingly didn't want you to be able to do …
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Posted by Cathy
from American Fork, UT
on August 26, 2015
Our memory foam mattress was making me physically sick. I figured we didn't have anything to lose with trying this mattress because of the many great reviews on the Saatva. I was drawn in by how the Saatva mattress is constructed with eco-friendly materials. Customer service was indeed awesome. Once …
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Posted by Lon
from Shreveport, LA
on April 2, 2014
The reviews led us to hope for a quality, comfortable, reasonably priced mattress without the salesperson blather. Initial quality was very good. Comfortable, apparently well made unit. Delivery was messed up/damage but customer service $adjusted for us. Unfortunately the body depressions grew rapidly and became uncomfortable. We come in at …
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Posted by Ed
from Matthews, NC
on August 2, 2019
There inner spring on this mattress fail within 3 to 5 months. Creates a visible ridge down the middle of our king bed and sags in the middle of each sleepers position.
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Posted by Thomas
from Garland, TX
on November 17, 2014
We recently received our mattress and LOVE IT so far. We are side sleepers and this has turned out to be the best mattress we have had in 25 years. Recently we bought and tried Sleep number iLE and sent it back. In the past we tried memory foam and …
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Posted by Ross S
from Austin, TX
on October 31, 2013
I live in Austin and was surprised I had never heard about Saatva before. I read all the reviews, liked what I saw and decided to take the plunge. Heck I had bought so many other things online, why not a bed? It was delivered yesterday (10/30), so we've only …
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Posted by Christy
from Boise, ID
on May 13, 2015
Here in a nuteshell is why I LOVE Saatva: Mattress has NO ODOR upon delivery. None Easy order, delivery, & mattress removal. AMAZING FANTASTIC customer service Unbeatable PRICE for value. Eco friendy, made in USA, organic cotton Basically the most comfortable mattress my husband and I have ever owned. Perfect …
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Posted by Daren C
from Valdosta, GA
on September 28, 2012
Got my soft luxury queen in last month and if there is a pea under it unlike the fairy tale I sure couldn't feel it. God bless the Ed Brians of the world if there are any more left out there. Best customer service in the world and I work …
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Posted by Colin
from Woodbridge, VA
on January 14, 2017
I purchased a King Size Luxury Firm Saatva about almost three ago. I was also sucked in by the "wonderful" reviews posted on different sites on the web. They build the impression that this is a top mattress selling at a low price because they sell directly to you. They …
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Posted by Michael P
from Imperial, MO
on March 11, 2015
We have two of queen size beds from Saatva My wife and I have tried all manufacturers from Sealy to Serta. We took a chance to order on line based on many great reviews. We were not disappointed. The only mistake we made the mattress was a little to high …
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Posted by Linda
from Panorama City, CA
on November 14, 2015
This is my second time purchasing a set of mattresses from Saatva. The customer service has truly been excellent. The website is understandable, filled with helpful tips and information and easy to navigate; the phone call acknowledging receipt of my order (and actually having the opportunity to speak with a …
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Posted by Mark R
from Muskego, WI
on September 30, 2013
The product itself seems to be of excellent quality. The delivery people did not secure the center cross member of the bed frame. They only put the lock nuts on the bolts and did not tighten them. Had I not looked under the bed I would not have noticed this …
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Posted by Lisa L
from Phoenix, AZ
on September 30, 2013
I'm the rare person who had a service issue with this company. I had to wait patiently for my mattress, but it was worth the wait. Once the principals were informed, including the manufacturer, they stepped up and took care of me, especially Ed Brians of Saatva. It feels as …
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Posted by Aaron
from Syracuse, UT
on February 4, 2015
I was originally skeptical about making a mattress purchase online, however, after my experiences with Saatva…I am very happy that I took the chance. I purchased my Saatva mattress in November 2014 and felt it necessary to wait until now before posting a review. I chose to write this simply …
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Posted by Christine
from Flanders, NJ
on March 11, 2015
Best purchase ever made. Best night's sleep ever. Customer Service: Superb. Delivery: Excellent. Would recommend this company to everyone. Thanks Saatva! Christine S.
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Posted by Laine
from Saint Louis, MO
on July 18, 2016
I've had my Saatva Queen Luxury Firm for almost three months now, and I'm wishing I hadn't waited so long to buy it. I'd known almost since I paid well over $2000 for the last bed that it was a mistake--daily backaches and headaches were a constant reminder. I knew …
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Posted by Carla B
from Dodge City, KS
on February 19, 2015
I researched several months and kept "selling" Saatva to my husband after reading reviews on their site plus on google reviews. He said "order it"! He slept all night in the same position and was totally impressed! I think it is very comfortable even though I have inflammation issues. We …
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Posted by Crystal
from Panama City Beach, FL
on January 24, 2016
The first thing I noticed was no edge support - I slid right off the side of the bed like I was sitting on a slide. Not to jump to conclusions, we decided to sleep on it and give it a chance. I noticed a strong chemical smell that grew …
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Posted by Joseph
from Houston, TX
on January 28, 2019
Like other reviewers, we have had some serious issues with sagging. My wife is extremely petite and her side of the bed sags as much as mine. Saatva has replaced our mattress twice now in 18 months, and it's still the same issue, so it's quite apparent that it's a …
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Posted by Ted
from Horseshoe Bend, AR
on October 10, 2014
Next month is our two-year anniversary of enjoying blissful, pain-free, and uninterrupted sleep on our Saatva mattress. My wife and I have had 60 years each of "testing" mattresses of every type and brand, including our 39 years of marriage. Before I learned about Saatva, I had developed constant back …
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Posted by Karen M
from Boulder Creek, CA
on June 12, 2013
I will start off by saying that I do not normally take time out to review things that I purchase. Today, that has changed. While looking for a mattress to replace our "worst imitation of a mattress" we have ever slept on... we came across Saatva. I wanted to make …
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Posted by Ron
from Swansboro, NC
on February 25, 2014
Our New Saatva Luxury Firm arrived about a month ago. We had been sleeping on a 10 year old Simmons 4x firm which suited us well for many years but more recently found it feeling too stiff for middle age. Time for a little plushness as we disagree with the …
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Posted by Peggie
from Claremont, CA
on February 23, 2015
I was reluctant to buy a mattress online without trying it first because I've had back problems for years. I must say this is the most comfortable mattress I've ever slept on!! I fully believe if this mattress was sold in a store it would have been 3 times the …
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Posted by Lorenzo
on March 4, 2015
Thank you for your amazing customer service and my experience with your company. You have no idea how amazing Alex, you and your company have been, where so many other companies far short on delivering such great customer service. From the time I purchased the bed, to you guys keeping …
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Posted by Carolyn
from Dekalb, IL
on March 26, 2023
I liked the idea of a less toxic mattress with quality materials in an “old school” format. Even though this mattress is considered plush it never felt truly plush. The top layer isn’t generous enough to give that luxury feel and the spring layer was noticeable under the Euro top …
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Posted by Jane
from Vancouver, WA
on January 22, 2018
I bought the 11 inch firm mattress along with an adjustable bed. I can feel the springs in the mattress when I sleep. it gets worse every night. Not for me.
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Posted by Iv C
from Lake Oswego, OR
on November 14, 2012
I am totally impressed with the company as reflected in the email I wrote to Ed Brians at Saatva: "Dear Ed, I've been meaning to write ever since you called me last week about the bed we purchased...you have restored my Faith! Thank you so very much for your kindness …
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Posted by Adrienne Z
from San Diego, CA
on July 20, 2012
After copious and rather compulsive net searching, I honed in on this company, possibly because of the professionally done and informative website. I also liked the fact that they offered a reasonably priced spring type mattress with an organic cotton cover, that they claim uses a 'thistle' not a chemical …
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Posted by Tom
on July 8, 2015
We have only slept on this mattress for about 3 weeks. It seems to be all it was advertised to be. We too had some delivery issues but quite frankly, Saatva customer service is second to none in any industry. If, over the long run, the mattress proves to be …
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Posted by Paul
from East Hampstead, NH
on March 10, 2015
We recently purchased a Saatva mattress after a lengthy period of deliberation. After all, buying a product of this type over the internet was a bit uneasy. However, after sleeping on the mattress for a period of time, it is by far the best mattress we've ever owned!!! With that …
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Posted by M J
from East Brunswick, NJ
on November 28, 2012
Dealing with Saatva, in particular Mr. Brians, was a pleasure from start to finish. The customer service offered is outstanding and completely professional. This company has set a standard that every other business should follow. Their products are manufactured using the highest quality materials and it shows. They also offer …
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Posted by John
from Marion, NC
on March 20, 2015
I am writing this review after owning this mattress for several years. After searching and reading reviews for HOURS, I came to the conclusion that we needed a quality coil mattress. I found a review on Saatva mattress and was impressed. I searched for more reviews about Saatva and started …
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Posted by ilene
from White Plains, NY
on October 13, 2016
We were very disappointed in our Saatva queen size mattress. We are both side and back sleepers. We have tried two of them, and still are very unhappy and are now going to change to a different brand. If you look around online, you'll see a lot of people are …
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Posted by Karin C
from San Mateo, CA
on June 10, 2013
I was looking for a firm but luxurious mattress similar to the European style beds I like in Germany. After reading about Saatva's construction of its mattresses I knew I wanted this mattress at such an affordable price. The Customer Service was wonderful, quick, informative and no pressure. I liked …
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Posted by Rosanna E
from Durham, NC
on March 11, 2013
We've had our bed now for about 5 days now and we have to say we LOVE it :) We were not looking forward to going to a bed store to "try" out beds. I've heard to many "horror" stores about the sales pressure from the salesman, the fancy words …
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Posted by Sandra
from Wilmington, NC
on June 16, 2015
I had been waking up with a stiff back and attributed it to exercise and/or old age. Then I travelled abroad for two weeks and slept fabulously. Ah! My MATTRESS is the problem! The SAATVA ad was in my Sunday NYTimes Magazine and I placed the order. I had a …
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Posted by Marc L
from North Branford, CT
on November 28, 2012
After horrible and costly mattress purchases from major retail stores that led to premature sagging and back pain, I stumbed upon Saatva mattress company via the Internet and took a chance of buying without testing in person. This was a gut purchase and I must admit I was skeptical. These …
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Posted by JW
from Cypress, CA
on June 24, 2015
Saatva is a company that truly cares about the well-being of its customers. They were quick to answer all my questions and concerns. They even went the extra mile when I had a special request for them. Not only that, the VP of the company got in touch with me …
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Posted by Dave N
from Santa Ana, CA
on February 6, 2013
Aside from the king size, the bed is a dream to sleep on. I no longer wake up with a stiff back. I absolutely love it and would buy it again. Don't think twice about the quality, craftsmanship or service. Saatva is the real deal. Delivery was prompt and the …
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Posted by Carla
from Gonzales, LA
on February 12, 2015
I have been looking for the last couple of years for a mattress. I was very nervous about making a decision because you really can't tell if you are going to like something by laying on it for 3 minutes in a store. And, very nervous about buying a mattress …
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