Mattress is great for the first 6-7 month

Bad back issues because of sagging. After many doctor visits, chiropractor, physical therapy, an ER visit and many massages I realized that everytime i went on vacation for a week my back was better....because I wasn't sleeping on this mattress. I wish i would have never purchased this mattress. They have offered to replace the mattress with a new one, but i don't want to go through this every year. I have asked to be reimbursed so I can get a new mattress that doesn't kill my back. I got the "I can't do that but I'll have someone from senior management give you a call. Yeah ok - My guess is I'll be out $1100. I will have to buy a new mattress and as long as I can function and not live in pain (with a new brand of mattress) - I guess I should be happy.

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Pros:
  • Temperature Control
User also said: Great the first 6-7 months
Cons:
  • Back Support
  • Overall Support
  • Overall Value
User also said: Bad sagging of mattress after 6-7 months. Terrible - Don't waste your money.
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Don't know Not Rated

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Good "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$1,100 (Queen) Size

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Just right