Great Online Experience

This is my second time purchasing a set of mattresses from Saatva. The customer service has truly been excellent. The website is understandable, filled with helpful tips and information and easy to navigate; the phone call acknowledging receipt of my order (and actually having the opportunity to speak with a professional, patient, customer service oriented person--thank you, Paolo!) was very appreciated; and their working with me to accommodate my schedule with respect to delivery date is a blessing! The first set of mattresses that I bought last year (Luxury Firm) for a guest room is very good quality and I'm happy with it. The second set that I ordered for for myself is Firm and perfect for me. Saatva's 75-day home trial policy is what got me to order the first time and what brought me back to Saatva again. Thank you, Saatva, for making it easy for me to step out of my comfort zone and make such a large and important purchase online. Blessings to your company and its employees.

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Pros:
  • Overall Comfort
  • Overall Durability
  • Edge Support
  • Motion Isolation
  • Natural Materials
  • Overall Support
  • Surface Integrity
  • Overall Value

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Ratings from this Sleeper

Back Support

User rated this bed:
Excellent Back Support

Pressure Relief

User rated this bed:
Excellent Pressure Relief

Sleep Quality

User rated this bed:
Much better Sleep

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Just right