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Mattress 1 One

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What Shoppers Are Saying Mattress 1 One

You are currently viewing the Mattress 1 One reviews page.
Be sure to visit the Mattress 1 One profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints Mattress 1 One

Praise

People who are happy with Mattress 1 One frequently praise Customer Service, Expertise, Professionalism and Sales Pressure.

  • Service
    97%

    Customer Service
    Professionalism
    Sales Pressure

  • Expertise
    46%

Complaints

People who are unhappy with Mattress 1 One frequently complain about Customer Service, Transparency and Delivery Service.

  • Service
    96%

    Customer Service
    Transparency
    Delivery Service
    Return Policy
    Delivery Speed
    Issue Resolution

Most helpful positive review

Stop in Mount Dora Mattress 0ne and met Bart this morning...

Stop in Mount Dora Mattress 0ne and met Bart this morning He is an amazingly nice and infomative salesman Read more

—Jacqueline from Mount Dora, FL

Most helpful negative review

WARNING has files Chapter 7 Bankruptcy

****WARNING**** We went to Mattress 1 One on Katy Freeway on December 2 and purchase a mattress and adjustable bed frame. The size we wanted had to be ordered and was told it would be delivered on December 14. We received a call on December 9 from the co… Read more

—Craig from Katy, TX

Do you have something to say about Mattress 1 One? Write a Review!

Ratings Breakdown Mattress 1 One Reviews

Summary % Praising % Complaining
Service

58%
Customer Service, Professionalism, Sales Pressure
40%
Customer Service, Transparency, Delivery Service, Return Policy
Selection

3%
0%
Expertise

27%
1%
Other Features

3%
0%

Reviews Mattress 1 One

Do you have a Mattress 1 One mattress? Write a Review!

Mattress 1 One Reviews
Ratings
Ratings

(based on 123 ratings + 67 reviews)

  • 5 stars
    (37)
  • 4 stars
    (2)
  • 2 stars
    (1)
  • 1 star  
    (27)
Recommendations
Recommendations 67 of 123 ratings would recommend Mattress 1 One to a friend


“Look around before you choose mattress one or your sure to d”

  • Selection: Good
  • Service: Very poor
Pros:
None
Cons:
Delivery Service
Transparency
Report abuse

by Sophie from Deltona, FL on Jun 16, 2020


“Buyers beware!!”

  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Professionalism
Transparency
Report abuse

by Belk from Miami, FL on Apr 14, 2020


“WARNING has files Chapter 7 Bankruptcy”

  • Selection: Poor
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
None
Report abuse
2 Comments

by Craig from Katy, TX on Dec 11, 2019


“Shopping local made easy.”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Speed
Sales Pressure
Cons:
None
Report abuse

by The R from Dickinson, TX on Nov 10, 2019


“Dreams do come true”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Sales Pressure
Cons:
None
Report abuse

by Greer R from Sanford, FL on Oct 21, 2019


“Sleep heaven!!”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Professionalism
Cons:
None
Report abuse

by Billy from Orange Park, FL on Oct 9, 2019


“Stop in Mount Dora Mattress 0ne and met Bart this morning...”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Cons:
None
Report abuse

by Jacqueline from Mount Dora, FL on Aug 8, 2019


“Stay away Terrible sales, terrible product”

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Product Consistency
Transparency
Report abuse

by Gary from Ocala, FL on Jun 25, 2019


“Beautiful store great selection wonderful service”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Product Selection
Cons:
None
Report abuse

by Mary a on May 28, 2019


“DO NOT BUY FROM THIS COMPANY!”

  • Selection: Fair
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Transparency
Overall Value
Report abuse

by Michael from Georgetown, TX on Apr 5, 2019


“Still Waiting for mattress”

  • Selection: Fair
  • Expertise: Fair
Pros:
None
Cons:
Delivery Speed
Issue Resolution
Report abuse

by William from Winter Garden, FL on Mar 27, 2019


“Should be named “Dream Mattress””

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Cons:
None
Report abuse

by Gaile W from Tavares, FL on Mar 20, 2019


“The store and sales person were very nice and helpful.”

  • Selection: Excellent
  • Expertise: Good
  • Service: Very poor
Pros:
Customer Service
Cons:
Responsiveness
Report abuse

by Trevor from Lufkin, TX on Mar 15, 2019


“Mattress One takes poor customer service to a new level”

  • Selection: Good
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Delivery Speed
Report abuse

by Lou from Cocoa Beach, FL on Mar 9, 2019


“Great Personal Attention”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Cons:
None
Report abuse

by Patricia from Jacksonville, FL on Feb 23, 2019


“Helped eliminate headache”

  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Expertise
Professionalism
Cons:
None
Report abuse

by Pam from Jacksonville, FL on Feb 18, 2019


“In overall, my purchase of the tempur mattress was great.”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Cons:
None
Report abuse

by Carmen from Orange Park, FL on Jan 13, 2019


“Run away!”

  • Selection: Good
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
Delivery Service
Issue Resolution
Report abuse

by Dennis R on Dec 16, 2018


“Never, never do business with this store”

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Delivery Service
Delivery Speed
Report abuse

by mary t from Winter Springs, FL on Nov 26, 2018


“Mattress 1 met my expectations.”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None
Report abuse

by George P from Orange Park, FL on Nov 24, 2018


“I was very pleased with the service and the product. Mar...”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Recommendations
Cons:
None
Report abuse

by David on Nov 23, 2018


“Mark, our salesperson was awesome. He knew his products ...”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Shopping Efficiency
Cons:
None
Report abuse

by Bonnie from Hilliard, FL on Nov 23, 2018


“Horrible service for orders placed online”

  • Selection: Fair
Pros:
None
Cons:
Customer Service
Delivery Speed
Report abuse

by Fernando on Oct 30, 2018


“DOES NOT LIVE UP TO THEIR RETURN/EXCHANGE PROMISE”

  • Selection: Fair
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Return Policy
Report abuse
1 Comment

by Jerry from Melbourne Beach, FL on Oct 21, 2018


“All parts necessary for the beds was not provided at deli...”

  • Selection: Excellent
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Report abuse

by Jim from Merritt Island, FL on Oct 17, 2018


“Moving to a bigger bed! Oh, Baby!”

  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Expertise
Sales Pressure
Cons:
None
Report abuse

by Carol from Fort Lauderdale, FL on Oct 2, 2018


“Stay Away!”

  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Transparency
Report abuse
1 Comment

by Robert on Oct 1, 2018


“Byron helped us resolve an issue with an exchange and was...”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None
Report abuse

by Pam from Dickinson, TX on Sep 23, 2018


“We decided to go to Mattress One to purchase or exchange ...”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None
Report abuse

by Pam from Dickinson, TX on Sep 23, 2018


“Great deal”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Overall Value
Cons:
None
Report abuse

by Cole from Orlando, FL on Sep 15, 2018


“I went to the dentist and bought a bed.”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Expertise
↓ See More ↓
Shopping Efficiency
Cons:
None
Report abuse

by Mary from Spring Hill, FL on Sep 10, 2018


“Great Customer Service”

  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Professionalism
Cons:
None
Report abuse

by John from Orlando, FL on Sep 3, 2018


“Excellent service”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Professionalism
Cons:
None
Report abuse

by Sue from Orlando, FL on Aug 1, 2018


“Awesome!!”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None
Report abuse

by Rodolfo from Homestead, FL on Jul 27, 2018


“"Wonderful feeling and very good for my back"”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Shopping Efficiency
Cons:
None
Report abuse

by Luis from Fort Lauderdale, FL on Jul 24, 2018


“The very poor salesperson and the delivery was terrible ...”

  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Service
Report abuse

by Wendi from Mauriceville, TX on Jul 19, 2018


“very good”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Product Selection
Cons:
None
Report abuse

by Ofelia H from Miami, FL on Jul 19, 2018


“Great store and sale person”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Location Convenience
Cons:
None
Report abuse

by Carina from Miami, FL on Jul 15, 2018


“Buyer Beware”

  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Warranty Claims
Report abuse

by Nick from Clearwater, FL on Jun 24, 2018


“Sherry Hanson our saleswoman was wonderful to deal with. ...”

  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Expertise
Cons:
None
Report abuse

by Debbie from New Port Richey, FL on May 27, 2018


“Great Bed ! Found My Cloud”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Price
Cons:
None
Report abuse

by Sue from Ocala, FL on Apr 22, 2018


“When come for return it sucks”

  • Selection: Good
  • Expertise: Good
  • Service: Fair
Pros:
None
Cons:
Transparency
Overall Value
Warranty Claims
Report abuse

by Cindy on Mar 8, 2018


“Do not buy anything from this store”

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Return Policy
Transparency
Report abuse

by Lisa from Melbourne, FL on Feb 19, 2018


“VERY GOOD”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None
Report abuse

by ARELIS V from Miami, FL on Feb 19, 2018


“The store was clean customer friendly”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Location Convenience
Cons:
None
Report abuse

by Ava from Palm Bay, FL on Feb 19, 2018


“Buyer Beware!”

  • Selection: Good
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Product Consistency
Recommendations
Report abuse

by Jackie from Orlando, FL on Jan 25, 2018


“I found the service to very good, knowledgeable, friendly...”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Price
Cons:
None
Report abuse

by Madison from Houston, TX on Jan 17, 2018


“NEVER SHOP HERE”

  • Selection: Good
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Delivery Service
Report abuse

by Ash from Nederland, TX on Jan 11, 2018


“Joe Corey is a really nice, honest, down to earth salesma...”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Cons:
None
Report abuse

by Csrlis from Palm Bay, FL on Jan 5, 2018


“Joe Corey was significant in the purchase: his profession...”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Professionalism
Sales Pressure
Cons:
None
Report abuse

by Juan E from Palm Bay, FL on Jan 3, 2018


“Problem rectified”

  • Selection: Good
Pros:
Customer Service
Cons:
None
Report abuse

by Felicia from Jacksonville, FL on Dec 18, 2017


“Poor policies”

  • Selection: Very poor
  • Service: Very poor
Pros:
None
Cons:
Communication
Report abuse

by Amy from Pearland, TX on Dec 18, 2017


“I was looking around for a bed and when I got to mattress...”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Good
Pros:
Price
Professionalism
Cons:
None
Report abuse

by Dianne from Kissimmee, FL on Nov 12, 2017


“MATTRESS ONE BUYER BEWARE, GO ELSEWHERE”

  • Selection: Good
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Report abuse

by Vincent from Ocala, FL on Oct 31, 2017


“Sleepin like a baby!”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Professionalism
Sales Pressure
Cons:
None
Report abuse

by Danielle from Galveston, TX on Oct 4, 2017


“Great Deal ! Friendly ! Helpful !”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Professionalism
Cons:
None
Report abuse

by Andrea from Deer Park, TX on Sep 8, 2017


“Very Positive Experience”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Professionalism
↓ See More ↓
Cons:
None
Report abuse

by betsy from Pompano Beach, FL on Aug 14, 2017


“Bad Service. You won't get what's promised”

  • Selection: Excellent
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Report abuse

by Jaime from Miami, FL on Jul 18, 2017


“I was initially going to shop online and decided to stop ...”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Sales Pressure
Cons:
None
Report abuse
1 Comment

by Terina from Middleburg, FL on Apr 23, 2017


“Too hard or too soft”

  • Selection: Good
  • Expertise: Excellent
  • Service: Good
Pros:
Customer Service
Expertise
Professionalism
↓ See More ↓
Cons:
None
Report abuse

by Celestine from Miami, FL on Apr 17, 2017


“Sweet Dreams...nighty night”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Professionalism
Cons:
None
Report abuse

by Kellie S from Katy, TX on Feb 26, 2017


“GREAT Experience !!!”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Professionalism
Cons:
None
Report abuse

by James from League City, TX on Jan 21, 2017


“Worst customer service ever!!!!”

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Cost
Report abuse

by Melissa from Fort Worth, TX on Dec 9, 2016


“Bought a mattress since last Wednesday..still waiting on de.”

  • Prices:
Pros:
None
Cons:
Customer Service
Delivery Service
Report abuse

by David from Fort Lauderdale, FL on Jun 1, 2015


“STAY AWAY!!!”

  • Prices:
Pros:
None
Cons:
Customer Service
Delivery Service
Professionalism
Report abuse

by K from Miami, FL on Sep 1, 2014


“Dishonest”

  • Prices:
Pros:
None
Cons:
Return Policy
Report abuse

by Dan D from Tampa, FL on Dec 1, 2013


“Are you kidding me!!! Money Hungry People”

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Issue Resolution
Professionalism
↓ See More ↓
Transparency
Report abuse

by M D from Jacksonville, FL on Jun 5, 2011