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The Brick Mattress Store Reviews

81
Shopper Rating
65 ratings + 35 reviews
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What Shoppers Are Saying The Brick

You are currently viewing the The Brick reviews page.
Be sure to visit the The Brick profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints The Brick

Praise

People who are happy with The Brick frequently praise Customer Service and Professionalism.

  • Service
    94%

    Customer Service
    Professionalism

Complaints

People who are unhappy with The Brick frequently complain about Customer Service.

  • Service
    84%

    Customer Service
    Delivery Service
    Delivery Speed
    Issue Resolution

Most helpful positive review

Excellent Customer Service!

We ordered online during Boxing Day sale. Next day received a phone call from local store confirming sale and advising that the bed frame we purchased wasn’t suited to the mattress set we bought, she gave us options and made the necessary changes in ou... Read more »

—SE from Moose Jaw, SK

Most helpful negative review

Brick Mattress Store Does NOT Honour Their Warranty

Bought a Mattress for $1100, bought the overpriced mattress cover the salesmen said gives you extra warranty. Less than 2 years in the sides of the mattress is collapsing, there are body impressions causing bad back and lack of sleep. Warranty won't co... Read more »

—Rob from London, ON

Do you have something to say about The Brick? Write a Review!

Ratings Breakdown The Brick Reviews

Summary % Praising % Complaining
Service

46%
Customer Service, Professionalism
49%
Customer Service, Delivery Service, Delivery Speed, Issue Resolution
Selection

6%
6%
Expertise

9%
3%
Other Features

0%
0%

Reviews The Brick

Do you have a The Brick mattress? Write a Review!

The Brick Reviews
Ratings
Ratings


(based on 65 ratings + 35 reviews)

  • 5 stars
    (12)
  • 4 stars
    (3)
  • 3 stars
    (1)
  • 2 stars
    (1)
  • 1 star  
    (18)
Recommendations
Recommendations 33 of 65 ratings would recommend The Brick to a friend

“Excellent Customer Service!”

  • Service: Excellent
Pros:
Customer Service
Delivery Service
Cons:
None

by SE from Moose Jaw, SK on Jan 10, 2021

“Buying A Mattress at The Brick”

  • Selection: Good
  • Expertise: Good
  • Service: Fair
Pros:
None
Cons:
Product Quality

by heather from Cameron, ON on Dec 16, 2020

“Very patient and understanding”

  • Selection: Good
  • Expertise: Excellent
Pros:
Customer Service
Professionalism
Cons:
None

by Juan from Huxley, AB on Sep 4, 2020

“I ordered many furniture pieces in June and have yet to r...”

  • Selection: Fair
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Speed
Shopping Efficiency

by Charla from Moose Jaw, SK on Aug 18, 2020

“I wish I could give it ZERO stars!!!”

  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Product Information
Return Policy
↓ See More ↓

by C from Chilliwack, BC on Jul 24, 2020

“Do not buy from the brick”

  • Selection: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service

by David P from Jacksons Point, ON on Jun 25, 2020

“WORST EXPERIENCE, CUSTOMER SERVICE, WILL NOT RETURN”

  • Selection: Fair
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Service

by Taryn from Vernon, BC on Feb 10, 2020

“WARNING! Stay from this store”

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Speed
Issue Resolution
↓ See More ↓

by suryya from Scarborough, ON on Feb 1, 2020

“Brick Mattress Store Does NOT Honour Their Warranty”

  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Transparency
Warranty Claims

by Rob from London, ON on Jul 25, 2019

“Friendly service”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None

by Lynda from Stenen, SK on Jul 9, 2019

“Customer Service”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None

by Rena from Thunder Bay, ON on Jun 24, 2019

“FINALLY, OUR CREDIT WAS USEFUL”

  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Professionalism
Cons:
None

by Spencer from Campbell River, BC on May 25, 2019

“Found our dream love seat to further our dreams!”

  • Selection: Excellent
  • Expertise: Excellent
Pros:
Expertise
Professionalism
Cons:
None

by Lynn & from St Catharines, ON on May 19, 2019

“Today I went to the Brick in St Catharines to pick up my ...”

  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Professionalism
Cons:
None
1 Comment

by Holly from Thorold, ON on May 2, 2019

“Patience”

  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Professionalism
Shopping Efficiency
Cons:
None

by Julie from Newmarket, ON on Apr 12, 2019

“Don't buy a mattress from here”

  • Selection: Good
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Professionalism

by Susan from Red Deer, AB on Mar 28, 2019

“Both sales persons were fun to deal with and very knowled...”

  • Selection: Good
  • Expertise: Excellent
  • Service: Good
Pros:
Customer Service
Expertise
Cons:
None
2 Comments

by keith from Moose Jaw, SK on Feb 3, 2019

“excellent service”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None

by jacob G from Richmond Hill, ON on Jan 12, 2019

“Restores my faith in The Brick”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Shopping Efficiency
Cons:
None

by Diana from Durham, ON on Nov 14, 2018

“No service no sale”

    Pros:
    None
    Cons:
    Customer Service

    by Anita on Nov 12, 2018

    “Zero customer service”

    • Selection: Fair
    • Expertise: Very poor
    • Service: Very poor
    Pros:
    None
    Cons:
    Customer Service
    Product Consistency
    Transparency

    by Jas on Oct 8, 2018

    “Be very careful”

    • Selection: Poor
    • Expertise: Fair
    • Service: Very poor
    Pros:
    None
    Cons:
    Customer Service

    by Vadym from Etobicoke, ON on Sep 25, 2018

    “Matress”

    • Selection: Very poor
    • Expertise: Very poor
    • Service: Very poor
    Pros:
    None
    Cons:
    Product Consistency

    by Kacie on Sep 5, 2018

    “Great store!”

    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Delivery Service
    Product Quality
    ↓ See More ↓
    Cons:
    None

    by yugue from Guelph, ON on Aug 13, 2018

    “Shopped at Store 8711 50th ave North Red Deer”

    • Selection: Good
    • Expertise: Fair
    • Service: Excellent
    Pros:
    Customer Service
    Cons:
    Delivery Service
    Delivery Speed
    1 Comment

    by will from Red Deer, AB on Jun 16, 2018

    “coming up short”

    • Selection: Poor
    • Expertise: Very poor
    • Service: Very poor
    Pros:
    None
    Cons:
    Customer Service
    Delivery Service

    by sue from Kelowna, BC on Jun 11, 2018

    “Shaw and Kumar restored ou faith in true customer service.”

    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Professionalism
    Shopping Efficiency
    Cons:
    None

    by Radcliff a from Brampton, ON on Apr 28, 2018

    “Informative salesman”

    • Selection: Excellent
    • Expertise: Excellent
    Pros:
    Expertise
    Professionalism
    Cons:
    None

    by Tim from Acton, ON on Apr 10, 2018

    “Don’t shop for a mattress at this store”

    • Selection: Very poor
    • Expertise: Very poor
    • Service: Very poor
    Pros:
    None
    Cons:
    None

    by Marc from Petit-Rocher, NB on Mar 18, 2018

    “Should be better”

    • Selection: Very poor
    • Expertise: Very poor
    • Service: Poor
    Pros:
    None
    Cons:
    Overall Value

    by Aaron from Strathroy, ON on Nov 29, 2017

    “BUYER BEWARE!!!”

    • Selection: Fair
    • Expertise: Poor
    • Service: Very poor
    Pros:
    None
    Cons:
    Customer Service
    Return Policy
    Warranty Claims

    by Dyan from Courtenay, BC on Oct 23, 2017

    “Big bag of lemons for the Brick Kirkland”

    • Selection: Fair
    • Expertise: Poor
    • Service: Very poor
    Pros:
    None
    Cons:
    Customer Service
    Delivery Service
    Delivery Speed
    ↓ See More ↓
    Return Policy

    by Steven from Kirkland, QC on Aug 28, 2017

    “Cheap Stuff ---High Price”

    • Selection: Very poor
    • Expertise: Very poor
    • Service: Very poor
    Pros:
    None
    Cons:
    Price
    Product Quality

    by Muntaha from Mississauga, ON on Jul 25, 2017

    “Great customer service”

    • Selection: Excellent
    • Expertise: Good
    • Service: Fair
    Pros:
    Customer Service
    Delivery Service
    Issue Resolution
    ↓ See More ↓
    Cons:
    Delivery Service

    by Kim W from Pierrefonds, QC on Sep 2, 2011

    “worst company ever to buy from”

    • Selection: Fair
    • Expertise: Very poor
    • Service: Very poor
    Pros:
    None
    Cons:
    Customer Service
    Delivery Service
    Delivery Speed
    ↓ See More ↓

    by Bachir E from Dollard-des-Ormeaux, QC on Aug 13, 2011

    What size of bed are you looking for?

    Not sure? Go to Mattress Size Guide