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The Brick Mattress Store Reviews

81
Shopper Rating
65 ratings + 35 reviews
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What Shoppers Are Saying The Brick

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Be sure to visit the The Brick profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints The Brick

Praise

People who are happy with The Brick frequently praise Customer Service and Professionalism.

  • Service
    94%

    Customer Service
    Professionalism

Complaints

People who are unhappy with The Brick frequently complain about Customer Service.

  • Service
    84%

    Customer Service
    Delivery Service
    Delivery Speed
    Issue Resolution

Most helpful positive review

Excellent Customer Service!

We ordered online during Boxing Day sale. Next day received a phone call from local store confirming sale and advising that the bed frame we purchased wasn’t suited to the mattress set we bought, she gave us options and made the necessary changes in ou... Read more »

SE from Moose Jaw, SK

Most helpful negative review

Brick Mattress Store Does NOT Honour Their Warranty

Bought a Mattress for $1100, bought the overpriced mattress cover the salesmen said gives you extra warranty. Less than 2 years in the sides of the mattress is collapsing, there are body impressions causing bad back and lack of sleep. Warranty won't co... Read more »

Rob from London, ON


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Ratings Breakdown The Brick Reviews

Summary % Praising % Complaining
Service

46%
Customer Service, Professionalism
49%
Customer Service, Delivery Service, Delivery Speed, Issue Resolution
Selection

6%
6%
Expertise

9%
3%
Other Features

0%
0%

Reviews The Brick

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The Brick Reviews
Ratings
Ratings


(based on 65 ratings + 35 reviews)

  • 5 stars
    (12)
  • 4 stars
    (3)
  • 3 stars
    (1)
  • 2 stars
    (1)
  • 1 star  
    (18)
Recommendations
Recommendations 33 of 65 ratings would recommend The Brick to a friend

  • Service: Excellent
Pros:
Customer Service
Delivery Service
Cons:
None

by SE from Moose Jaw, SK on Jan 10, 2021


  • Selection: Good
  • Expertise: Good
  • Service: Fair
Pros:
None
Cons:
Product Quality

by heather from Cameron, ON on Dec 16, 2020


  • Selection: Good
  • Expertise: Excellent
Pros:
Customer Service
Professionalism
Cons:
None

by Juan from Huxley, AB on Sep 4, 2020


  • Selection: Fair
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Speed
Shopping Efficiency

by Charla from Moose Jaw, SK on Aug 18, 2020


  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Product Information
Return Policy

by C from Chilliwack, BC on Jul 24, 2020


  • Selection: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service

by David P from Jacksons Point, ON on Jun 25, 2020


  • Selection: Fair
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Service

by Taryn from Vernon, BC on Feb 10, 2020


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Speed
Issue Resolution

by suryya from Scarborough, ON on Feb 1, 2020


  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Transparency
Warranty Claims

by Rob from London, ON on Jul 25, 2019


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None

by Lynda from Stenen, SK on Jul 9, 2019


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None

by Rena from Thunder Bay, ON on Jun 24, 2019


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Professionalism
Cons:
None

by Spencer from Campbell River, BC on May 25, 2019


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Expertise
Professionalism
Cons:
None

by Lynn & from St Catharines, ON on May 19, 2019


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Professionalism
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Professionalism
Shopping Efficiency
Cons:
None

by Julie from Newmarket, ON on Apr 12, 2019


  • Selection: Good
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Professionalism

by Susan from Red Deer, AB on Mar 28, 2019


  • Selection: Good
  • Expertise: Excellent
  • Service: Good
Pros:
Customer Service
Expertise
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None

by jacob G from Richmond Hill, ON on Jan 12, 2019


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Shopping Efficiency
Cons:
None

by Diana from Durham, ON on Nov 14, 2018


    Pros:
    None
    Cons:
    Customer Service


    • Selection: Fair
    • Expertise: Very poor
    • Service: Very poor
    Pros:
    None
    Cons:
    Customer Service
    Product Consistency
    Transparency


    • Selection: Poor
    • Expertise: Fair
    • Service: Very poor
    Pros:
    None
    Cons:
    Customer Service

    by Vadym from Etobicoke, ON on Sep 25, 2018


    • Selection: Very poor
    • Expertise: Very poor
    • Service: Very poor
    Pros:
    None
    Cons:
    Product Consistency


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Delivery Service
    Product Quality
    Cons:
    None

    by yugue from Guelph, ON on Aug 13, 2018


    • Selection: Good
    • Expertise: Fair
    • Service: Excellent
    Pros:
    Customer Service
    Cons:
    Delivery Service
    Delivery Speed


    • Selection: Poor
    • Expertise: Very poor
    • Service: Very poor
    Pros:
    None
    Cons:
    Customer Service
    Delivery Service

    by sue from Kelowna, BC on Jun 11, 2018


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Professionalism
    Shopping Efficiency
    Cons:
    None

    by Radcliff a from Brampton, ON on Apr 28, 2018


    • Selection: Excellent
    • Expertise: Excellent
    Pros:
    Expertise
    Professionalism
    Cons:
    None

    by Tim from Acton, ON on Apr 10, 2018


    • Selection: Very poor
    • Expertise: Very poor
    • Service: Very poor
    Pros:
    None
    Cons:
    None

    by Marc from Petit-Rocher, NB on Mar 18, 2018


    • Selection: Very poor
    • Expertise: Very poor
    • Service: Poor
    Pros:
    None
    Cons:
    Overall Value

    by Aaron from Strathroy, ON on Nov 29, 2017


    • Selection: Fair
    • Expertise: Poor
    • Service: Very poor
    Pros:
    None
    Cons:
    Customer Service
    Return Policy
    Warranty Claims

    by Dyan from Courtenay, BC on Oct 23, 2017


    • Selection: Fair
    • Expertise: Poor
    • Service: Very poor
    Pros:
    None
    Cons:
    Customer Service
    Delivery Service
    Delivery Speed
    ↓ See More ↓
    Return Policy

    by Steven from Kirkland, QC on Aug 28, 2017


    • Selection: Very poor
    • Expertise: Very poor
    • Service: Very poor
    Pros:
    None
    Cons:
    Price
    Product Quality

    by Muntaha from Mississauga, ON on Jul 25, 2017


    • Selection: Excellent
    • Expertise: Good
    • Service: Fair
    Pros:
    Customer Service
    Delivery Service
    Issue Resolution
    Cons:
    Delivery Service

    by Kim W from Pierrefonds, QC on Sep 2, 2011


    • Selection: Fair
    • Expertise: Very poor
    • Service: Very poor
    Pros:
    None
    Cons:
    Customer Service
    Delivery Service
    Delivery Speed

    by Bachir E from Dollard-des-Ormeaux, QC on Aug 13, 2011

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