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The Brick

What Shoppers Are Saying The Brick

You are currently viewing the The Brick reviews page.
Be sure to visit the The Brick profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints The Brick

Praise

People who are happy with The Brick frequently praise Customer Service, Professionalism and Expertise.

Service
88%

Customer Service
Professionalism
Shopping Efficiency
Delivery Service
Expertise
19%

Complaints

People who are unhappy with The Brick frequently complain about Customer Service, Issue Resolution, Warranty Claims, Delivery Service and Delivery Speed.

Service
79%

Customer Service
Issue Resolution
Warranty Claims
Delivery Service
Delivery Speed
Return Policy
Transparency
Professionalism

Most helpful positive review

Do NOT use Ralph's Handyman Service

The brick recommend Ralph's Handyman Service to us to install a range hood. After taking a full hour to cut ONE hole for a junction box, and he butcherd my new cabinets, I could see he had no idea. Then he took another hour to wire a cord to the range ho… Read more

—Laramie from Vancouver, BC

Most helpful negative review

BEWARE. Got wrong product and is stuck with it.

Ordered sofa set .received wrong sofa set and fought to get it returned only to wait four months plus for correct set .we keep getting told it's manufacturing issues. If they sell it at store why should I have to wait for over 4 months for a sofa set. I'… Read more

—Perry H from Courtice, ON

Do you have something to say about The Brick? Write a Review!

Ratings Breakdown The Brick Reviews

	Summary	% Praising	% Complaining
Service		44% Customer Service, Professionalism, Shopping Efficiency, Delivery Service	44% Customer Service, Issue Resolution, Warranty Claims, Delivery Service
Selection		5%	7%
Expertise		9%	2%
Other Features		0%	0%

Reviews The Brick

Do you have a The Brick mattress? Write a Review!

	The Brick Reviews
Ratings
Ratings	(based on 103 ratings + 54 reviews) 5 stars (21) 4 stars (4) 3 stars (1) 2 stars (2) 1 star (27)
Recommendations
Recommendations	50 of 103 ratings would recommend The Brick to a friend

“Do NOT use Ralph's Handyman Service”

Pros:

None

Cons:

None

Purchased at The Brick (Salmon Arm, BC)

by Laramie from Vancouver, BC on Jun 27, 2025

“BEWARE. Got wrong product and is stuck with it.”

Expertise: Very poor
Service: Very poor

Pros:

None

Cons:

Customer Service
Return Policy

Purchased at The Brick (Whitby, ON)

by Perry H from Courtice, ON on May 11, 2025

“Bought a new stove”

Selection: Fair
Expertise: Fair
Service: Very poor

Pros:

None

Cons:

None

Purchased at The Brick (Owen Sound, ON)

by Jake from Stratford, ON on Mar 31, 2025

“Defective out of the box”

Selection: Fair
Expertise: Very poor
Service: Very poor

Pros:

None

Cons:

None

Purchased at The Brick (Fort Saskatchewan, AB)

by Ernest on Nov 29, 2024

“Expertise and service for the perfect mattress experience”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Delivery Service
Expertise
Shopping Efficiency

Cons:

None

Purchased at The Brick (Spruce Grove, AB)

by Ed & on Aug 18, 2024

“Super respectful staff”

Selection: Excellent
Expertise: Excellent
Service: Good

Pros:

Price
Sales Pressure

Cons:

None

Purchased at The Brick (Langley, BC)

by Caden on Dec 26, 2023

“Got Boxspring $48!”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Price
Professionalism

Cons:

None

Purchased at The Brick (Richmond, BC)

by Duncan on Nov 12, 2023

“Mattress springs broke in 2 years”

Selection: Poor
Expertise: Very poor
Service: Very poor

Pros:

None

Cons:

Transparency
Warranty Claims

Purchased at The Brick (Calgary, AB)

by Barb from Calgary, AB on Jul 13, 2023

“DO NOT BUY AT THE BRICK”

Selection: Very poor
Expertise: Good
Service: Very poor

Pros:

None

Cons:

Issue Resolution
Overall Value
Warranty Claims

Purchased at The Brick (Kitchener, ON)

by Fernando from Kitchener, ON on Mar 20, 2023

“DO NOT SHOP HERE!!!”

Selection: Very poor
Expertise: Very poor
Service: Very poor

Pros:

None

Cons:

Issue Resolution
Professionalism
Return Policy

↓ See More ↓

Purchased at The Brick (St. Catharines, ON)

by shells from St Catharines, ON on Jan 25, 2023

“We bought an entire kitchen set almost 8000 dollars worth o…”

Selection: Very poor
Expertise: Very poor
Service: Very poor

Pros:

None

Cons:

Issue Resolution
Product Quality
Warranty Claims

Purchased at The Brick (Williams Lake, BC)

by Chris P from 100 Mile House, BC on Jan 20, 2023

“My wife went to Sleep Country in Spruce Grove and did not...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service

Cons:

None

Purchased at The Brick (Spruce Grove, AB)

by Alfred from Chestermere, AB on Jul 19, 2022

“Hi Gurdeep I trust you are having a great day....it is ...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Professionalism

Cons:

None

Purchased at The Brick (Surrey, BC)

by Sally from North York, ON on Apr 3, 2022

“Awsome sales”

Selection: Excellent
Expertise: Excellent
Service: Good

Pros:

Customer Service

Cons:

None

Purchased at The Brick (Windsor, ON)

by Des from Windsor, ON on Mar 26, 2022

“This was the fastest and easiest appliances purchase I ha...”

Selection: Excellent
Expertise: Excellent
Service: Good

Pros:

Expertise
Shopping Efficiency

Cons:

None

Purchased at The Brick (Coquitlam, BC)

by Anjali t from Ontario, CA on Feb 18, 2022

“Don't bother, they don't want your business!”

Selection: Good
Expertise: Poor
Service: Very poor

Pros:

None

Cons:

Customer Service
Price
Product Quality

↓ See More ↓

Warranty Claims

Purchased at The Brick

by Nancy from Tavistock, ON on Jan 8, 2022

“Very disappointed”

Selection: Good
Expertise: Fair
Service: Good

Pros:

None

Cons:

Customer Service
Delivery Service
Delivery Speed

Purchased at The Brick (Charlottetown, PE)

by Dianne H on Nov 15, 2021

“Exceptional service & great products”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Product Quality
Professionalism

Cons:

None

Purchased at The Brick (Dawson Creek, BC)

by Anthony from Tumbler Ridge, BC on Aug 15, 2021

“Don't purchase from the Brick”

Selection: Fair
Expertise: Fair
Service: Very poor

Pros:

None

Cons:

None

Purchased at The Brick (Penticton, BC)

by Blaine on Jul 1, 2021

“It was amazing. They matched every price and problem sol...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Price

Cons:

None

Purchased at The Brick (North York, ON)

by Erin from Toronto, ON on Jun 30, 2021

“Excellent Customer Service!”

Service: Excellent

Pros:

Customer Service
Delivery Service

Cons:

None

Purchased at The Brick (Moose Jaw, SK)

by SE from Moose Jaw, SK on Jan 10, 2021

“Buying A Mattress at The Brick”

Selection: Good
Expertise: Good
Service: Fair

Pros:

None

Cons:

Product Quality

Purchased at The Brick (Peterborough, ON)

by heather from Cameron, ON on Dec 16, 2020

“Very patient and understanding”

Selection: Good
Expertise: Excellent

Pros:

Customer Service
Professionalism

Cons:

None

Purchased at The Brick (Red Deer, AB)

by Juan from Huxley, AB on Sep 4, 2020

“I ordered many furniture pieces in June and have yet to r...”

Selection: Fair
Expertise: Fair
Service: Very poor

Pros:

None

Cons:

Customer Service
Delivery Speed
Shopping Efficiency

Purchased at The Brick (Moose Jaw, SK)

by Charla from Moose Jaw, SK on Aug 18, 2020

“I wish I could give it ZERO stars!!!”

Expertise: Poor
Service: Very poor

Pros:

None

Cons:

Customer Service
Product Information
Return Policy

↓ See More ↓

Purchased at The Brick (Chilliwack, BC)

by C from Chilliwack, BC on Jul 24, 2020

“Do not buy from the brick”

Selection: Very poor
Service: Very poor

Pros:

None

Cons:

Customer Service

Purchased at The Brick (Barrie, ON)

by David P from Jacksons Point, ON on Jun 25, 2020

“WORST EXPERIENCE, CUSTOMER SERVICE, WILL NOT RETURN”

Selection: Fair
Expertise: Fair
Service: Very poor

Pros:

None

Cons:

Customer Service
Delivery Service

Purchased at The Brick (Vernon, BC)

by Taryn from Vernon, BC on Feb 10, 2020

“WARNING! Stay from this store”

Selection: Very poor
Expertise: Very poor
Service: Very poor

Pros:

None

Cons:

Customer Service
Delivery Speed
Issue Resolution

↓ See More ↓

Purchased at The Brick (Scarborough, ON)

by suryya from Scarborough, ON on Feb 1, 2020

“Brick Mattress Store Does NOT Honour Their Warranty”

Selection: Fair
Expertise: Very poor
Service: Very poor

Pros:

None

Cons:

Issue Resolution
Transparency
Warranty Claims

Purchased at The Brick (London, ON)

by Rob from London, ON on Jul 25, 2019

“Friendly service”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service

Cons:

None

Purchased at The Brick (Yorkton, SK)

by Lynda from Stenen, SK on Jul 9, 2019

“Customer Service”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service

Cons:

None

Purchased at The Brick (Thunder Bay, ON)

by Rena from Thunder Bay, ON on Jun 24, 2019

“FINALLY, OUR CREDIT WAS USEFUL”

Selection: Excellent
Expertise: Excellent

Pros:

Customer Service
Professionalism

Cons:

None

Purchased at The Brick (Campbell River, BC)

by Spencer from Campbell River, BC on May 25, 2019

“Found our dream love seat to further our dreams!”

Selection: Excellent
Expertise: Excellent

Pros:

Expertise
Professionalism

Cons:

None

Purchased at The Brick (St. Catharines, ON)

by Lynn & from St Catharines, ON on May 19, 2019

“Today I went to the Brick in St Catharines to pick up my ...”

Selection: Excellent
Expertise: Excellent

Pros:

Customer Service
Professionalism

Cons:

None

Purchased at The Brick (St. Catharines, ON)

by Holly from Thorold, ON on May 2, 2019

“Patience”

Selection: Excellent
Expertise: Excellent

Pros:

Customer Service
Professionalism
Shopping Efficiency

Cons:

None

Purchased at The Brick (Newmarket, ON)

by Julie from Newmarket, ON on Apr 12, 2019

“Don't buy a mattress from here”

Selection: Good
Expertise: Good
Service: Very poor

Pros:

None

Cons:

Issue Resolution
Professionalism

Purchased at The Brick (Red Deer, AB)

by Susan from Red Deer, AB on Mar 28, 2019

“Both sales persons were fun to deal with and very knowled...”

Selection: Good
Expertise: Excellent
Service: Good

Pros:

Customer Service
Expertise

Cons:

None

Purchased at The Brick (Moose Jaw, SK)

by keith from Moose Jaw, SK on Feb 3, 2019

“excellent service”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service

Cons:

None

Purchased at The Brick (Richmond Hill, ON)

by jacob G from Richmond Hill, ON on Jan 12, 2019

“Restores my faith in The Brick”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Shopping Efficiency

Cons:

None

Purchased at The Brick (Guelph, ON)

by Diana from Durham, ON on Nov 14, 2018

“No service no sale”

Pros:

None

Cons:

Customer Service

Purchased at The Brick (Slave Lake, AB)

by Anita on Nov 12, 2018

“Zero customer service”

Selection: Fair
Expertise: Very poor
Service: Very poor

Pros:

None

Cons:

Customer Service
Product Consistency
Transparency

Purchased at The Brick

by Jas on Oct 8, 2018

“Be very careful”

Selection: Poor
Expertise: Fair
Service: Very poor

Pros:

None

Cons:

Customer Service

Purchased at The Brick

by Vadym from Etobicoke, ON on Sep 25, 2018

“Matress”

Selection: Very poor
Expertise: Very poor
Service: Very poor

Pros:

None

Cons:

Product Consistency

Purchased at The Brick

by Kacie on Sep 5, 2018

“Great store!”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Delivery Service
Product Quality

↓ See More ↓

Cons:

None

Purchased at The Brick (Guelph, ON)

by yugue from Guelph, ON on Aug 13, 2018

“Shopped at Store 8711 50th ave North Red Deer”

Selection: Good
Expertise: Fair
Service: Excellent

Pros:

Customer Service

Cons:

Delivery Service
Delivery Speed

Purchased at The Brick (Red Deer, AB)

by will from Red Deer, AB on Jun 16, 2018

“coming up short”

Selection: Poor
Expertise: Very poor
Service: Very poor

Pros:

None

Cons:

Customer Service
Delivery Service

Purchased at The Brick (Kelowna, BC)

by sue from Kelowna, BC on Jun 11, 2018

“Shaw and Kumar restored ou faith in true customer service.”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Professionalism
Shopping Efficiency

Cons:

None

Purchased at The Brick (Brampton, ON)

by Radcliff a from Brampton, ON on Apr 28, 2018

“Informative salesman”

Selection: Excellent
Expertise: Excellent

Pros:

Expertise
Professionalism

Cons:

None

Purchased at The Brick (Milton, ON)

by Tim from Acton, ON on Apr 10, 2018

“Don’t shop for a mattress at this store”

Selection: Very poor
Expertise: Very poor
Service: Very poor

Pros:

None

Cons:

None

Purchased at The Brick

by Marc from Petit-Rocher, NB on Mar 18, 2018

“Should be better”

Selection: Very poor
Expertise: Very poor
Service: Poor

Pros:

None

Cons:

Overall Value

Purchased at The Brick (London, ON)

by Aaron from Strathroy, ON on Nov 29, 2017

“BUYER BEWARE!!!”

Selection: Fair
Expertise: Poor
Service: Very poor

Pros:

None

Cons:

Customer Service
Return Policy
Warranty Claims

Purchased at The Brick (Courtenay, BC)

by Dyan from Courtenay, BC on Oct 23, 2017

“Big bag of lemons for the Brick Kirkland”

Selection: Fair
Expertise: Poor
Service: Very poor

Pros:

None

Cons:

Customer Service
Delivery Service
Delivery Speed

↓ See More ↓

Return Policy

Purchased at The Brick (Kirkland, QC)

by Steven from Kirkland, QC on Aug 28, 2017

“Cheap Stuff ---High Price”

Selection: Very poor
Expertise: Very poor
Service: Very poor

Pros:

None

Cons:

Price
Product Quality

Purchased at The Brick

by Muntaha from Mississauga, ON on Jul 25, 2017

“Great customer service”

Selection: Excellent
Expertise: Good
Service: Fair

Pros:

Customer Service
Delivery Service
Issue Resolution

↓ See More ↓

Cons:

Delivery Service

Purchased at The Brick (Kirkland, QC)

by Kim W from Pierrefonds, QC on Sep 2, 2011

“worst company ever to buy from”

Selection: Fair
Expertise: Very poor
Service: Very poor

Pros:

None

Cons:

Customer Service
Delivery Service
Delivery Speed

↓ See More ↓

Purchased at The Brick (Kirkland, QC)

by Bachir E from Dollard-des-Ormeaux, QC on Aug 13, 2011

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