Kurt Ling

Worst mattress ever!
Posted: August 30, 2011

Pure Talalay Bliss Couture Nature

Yesterday, we offered you a complete credit on your mattress and covered your delivery and pick up of your mattress. We hear you were at … (Read full comment)

Unfortunately, this did not work.
Posted: April 25, 2012

Pure Talalay Bliss

Please contact our customer care staff at care@latexbliss.com or 404.260-7421 and we will be happy to help you receive a refund or exchange. We would … (Read full comment)

body-dips after two weeks
Posted: May 7, 2012

Pure Talalay Bliss Couture Nature

We apologize for your inconvenience. We are happy to exchange your mattress under warranty for the next 20 years on a non prorated basis. It … (Read full comment)

Committed to YOUR Comfort!
Posted: June 3, 2012

Pure Talalay Bliss

John, I looked at the price point of the mattress you chose and it is likely the softest model we make. That may just not … (Read full comment)

Owww...
Posted: July 12, 2012

Pure Talalay Bliss Couture Beautiful

Kevin, Will you please contact our customer care staff at 404-260-7421 (Extension 1) and talk with Michelle or Maureen. We will be happy to help … (Read full comment)

Making my bed perfect
Posted: October 1, 2012

Pure Talalay Bliss

Kelsey, I am sorry you are disappointed. Mattresses are assembled by hand and a 1" tolerance is normal. The CustomFIT pillow top is purposefully undersized … (Read full comment)

Making my bed perfect
Posted: October 12, 2012

Pure Talalay Bliss

It is our pleasure to help. Kurt Ling (Read full comment)

Very disappointed
Posted: October 15, 2012

Pure Talalay Bliss Couture

Would you please call me. My phone number is 404-260-7421 X 700. Kurt Ling CEO (Read full comment)

Mattress is quite firm
Posted: October 25, 2012

Pure Talalay Bliss

We are happy to help you. WIll you kindly call our Customer Care staff at 404-260-7421 or email us at care@latexbliss.com? Kurt Ling CEO (Read full comment)

Good for a year!
Posted: December 13, 2012

Pure Talalay Bliss

Please call me and let me help you. I want to take your mattress back to our factory and inspect it and provide you a … (Read full comment)

Good for a year!
Posted: December 13, 2012

Pure Talalay Bliss

Again, please call me. I am happy to help you. Kurt Ling (Read full comment)

Very disappointed
Posted: December 17, 2012

Pure Talalay Bliss Couture

Barbara, Please contact your retailer for an exchange or feel free to call us and we can help you through that process. We want you … (Read full comment)

Sinking Causes Back Pain
Posted: December 17, 2012

Pure Talalay Bliss Couture Nutrition

Barbara, Please call your retailer or us. This will likely be covered under your warranty and will be replaced. We apologize for the inconvenience. As … (Read full comment)

Sinking Causes Back Pain
Posted: December 20, 2012

Pure Talalay Bliss Couture Nutrition

Barbara, Mr. Ling is out of the office until after Christmas. He will return your call then. You may want to call your retailer for … (Read full comment)

Sinking Causes Back Pain
Posted: December 27, 2012

Pure Talalay Bliss Couture Nutrition

Barbara, After you talk with them, please feel free to call us if you have any questions. Pure LatexBLISS Customer Care (Read full comment)

Aches and pains
Posted: January 3, 2013

Pure Talalay Bliss

David, We talked to your retailer this morning and asked him if he would help you out. If you will give him a ring, I … (Read full comment)

Aches and pains
Posted: February 15, 2013

Pure Talalay Bliss

David, Thanks for your update. We appreciate it. Kurt Ling (Read full comment)

Comfortable, but with concerns
Posted: March 6, 2013

Pure Talalay Bliss

First, thank you for your purchase. For those reading this review, let me make a couple comments. Our ALL NATURAL collection is available mostly at … (Read full comment)

Buy only with a return policy
Posted: March 6, 2013

Pure Talalay Bliss Couture Nature

Allow me to make this suggestion, many people who buy a Pamper buy either a 2" or 3" Pure LatexBLISS Latex PillowTop. Pamper is a … (Read full comment)

allergy to latex
Posted: March 18, 2013

Pure Talalay Bliss

Mary, Latex is a topical allergy, which means your skin has to come into direct contact with latex to react to it if you have … (Read full comment)

Very sore, frustrated, disappointed and sad
Posted: March 26, 2013

Pure Talalay Bliss Couture Pamper

Leanne, The retailer either exchanged Jennifer's mattress or gave her her money back after we talked with them. Your question is important. Please spend ample … (Read full comment)

Owww...
Posted: May 8, 2013

Pure Talalay Bliss Couture Beautiful

Kevin, Thanks for your comments and your postI am really glad it all worked out for you. Anonymous-- I would recommend you contact the manufacturer … (Read full comment)

Topper is too soft
Posted: May 14, 2013

Pure Talalay Bliss Couture Nature

Renee, Please call our customer care staff today and we will help you. Michelle is here at 404.260.7421. Ext 1. Kurt Ling President (Read full comment)

We LOVE this bed!
Posted: May 31, 2013

Pure Talalay Bliss Couture Nature

Kersten, Thanks for your review! I am glad you love your mattress. If we can ever be of assistance, please let us know. Kurt Ling … (Read full comment)

Just right combination
Posted: June 7, 2013

Pure Talalay Bliss Ultimate Pamper

Joel, Thank you for business and recommendation. Your advice is great advice--- spend adequate time on mattresses and choose the right one for you. Kurt … (Read full comment)

Extremely Disappointed and Frustrated
Posted: June 7, 2013

Pure Talalay Bliss Ultimate Beautiful

Cathy, Please contact your retailer for an inspection. A mattress with a 1" body impression will be replaced under our warranty. A Pure LatexBLISS mattress … (Read full comment)

Topper is too soft
Posted: June 7, 2013

Pure Talalay Bliss Couture Nature

Renee, Let our team contact your retailer and see what they can do for you concerning an exchange. Kurt Ling (Read full comment)

Extremely Disappointed and Frustrated
Posted: June 8, 2013

Pure Talalay Bliss Ultimate Beautiful

Cathy, Again, I am sorry for your inconvenience. I appreciate your re-post on this forum. That is kind of you. We will follow up on … (Read full comment)

Topper is too soft
Posted: June 25, 2013

Pure Talalay Bliss Couture Nature

Renee, We are trying to help you and are in communication with your retailer. Because you are outside of your comfort exchange period with your … (Read full comment)

Very disappointed
Posted: July 27, 2013

Pure Talalay Bliss Couture

Please contact your retailer for an exchange under our warranty. We apologize for your inconvenience but if the material has softened over 3/4" your mattress … (Read full comment)

Starting to feel like a hammock
Posted: August 7, 2013

Pure Talalay Bliss Ultimate Beautiful

Please call your retailer or our customer care staff at 404-260-7421 and let us arrange for a replacement if you mattress is softening. You care … (Read full comment)

So dissapointed
Posted: August 7, 2013

Pure Talalay Bliss Hybrid Celebrate

Please call Michelle in our customer care department at 404.260.7421 Ext 1. I will talk with her today and we will help you any way … (Read full comment)

So dissapointed
Posted: August 26, 2013

Pure Talalay Bliss Hybrid Celebrate

Let me respond to your post: We always honor our warranty. We are legally obligated to do so. The process is printed in our warranty … (Read full comment)

So dissapointed
Posted: August 29, 2013

Pure Talalay Bliss Hybrid Celebrate

Please contact your retailer for an inspection. We have talked to them both yesterday and today. They are responsible for this service as I have … (Read full comment)

So dissapointed
Posted: September 11, 2013

Pure Talalay Bliss Hybrid Celebrate

It is very unlikely that the mattress is sagging if it is using our foundation. Our foundation is tested and passes for more than 2000 … (Read full comment)

So dissapointed
Posted: September 19, 2013

Pure Talalay Bliss Hybrid Celebrate

Samantha, Andy, a Principal at your retailer, will be calling you today. I just finished talking to him. He will personally set up a warranty … (Read full comment)

circulation stops
Posted: September 30, 2013

Pure Talalay Bliss

James, Your symptoms may be an indication that your mattress model choice is too firm. Likely, the blood doesn't flow to your arms or legs … (Read full comment)

Just right combination
Posted: October 4, 2013

Pure Talalay Bliss Ultimate Pamper

Butch, Out customer care staff will contact you. Manufacturing defects are covered under a twenty year warranty. Kurt Ling President (Read full comment)

Regrets
Posted: October 30, 2013

Pure Talalay Bliss Ultimate Nature

Gary, I am sorry the Nature is too firm for you. It tends to be the mattress in the middle --- firm underneath for support … (Read full comment)

Overlooked in Oklahoma
Posted: November 18, 2013

Pure Talalay Bliss Ultimate Nature

Micah, I am sorry you are having a problem. Please contact our customer care staff at 404.260.7421 extension 1 and we will have your retailer … (Read full comment)

Way Too Mushy
Posted: November 18, 2013

Pure Talalay Bliss Ultimate Nature

First, Please call our customer care staff at 404.260.7421 extension 1. What you are describing is not common to latex and I am sorry you … (Read full comment)

do not buy if you cannot return
Posted: December 24, 2013

Pure Talalay Bliss Ultimate Nature

JI, I know you have commented on our Facebook page as well as been in contact with our customer service staff several times earlier in … (Read full comment)

do not buy if you cannot return
Posted: December 24, 2013

Pure Talalay Bliss Ultimate Nature

JI, Your last contact with us was that you were returning and exchanging the mattress on Facebook. If that is not the case, you should … (Read full comment)

do not buy if you cannot return
Posted: December 24, 2013

Pure Talalay Bliss Ultimate Nature

I appreciate your comments. Thank you. If your mattress is not the right mattress and measures only 9 3/8", it will be replaced. A Pamper … (Read full comment)

Helps me sleep through the night
Posted: January 7, 2014

Pure Talalay Bliss

Susan, We are happy you like your mattress. Thanks for your review. Kurt Ling President (Read full comment)

No support, feels hard.
Posted: January 7, 2014

Pure Talalay Bliss Hybrid Invite

Mike, Can you please call our customer care staff at 404-260-7421. Extension 1. We would like to ask you a few questions. Kurt Ling President (Read full comment)

Brand selections
Posted: January 23, 2014

Atlanta Mattress in Atlanta, GA

Susan, Thank you for your review. We are glad you like your mattress and appreciate your comments with respect to Atlanta Mattress. They have been … (Read full comment)

miserable in Roswell GA
Posted: February 11, 2014

Pure Talalay Bliss Ultimate Pamper

Dawn, I am sorry you are having problems. If you will call our customer care staff (404-260-7421 extension 1) and let them know your name … (Read full comment)

Latex bed NOT a good choice!
Posted: March 1, 2014

Pure Talalay Bliss Ultimate Nature

Julie, I am sorry you are having a problem with your mattress. Your mattress should not have a sag greater than 3/4" over it's lifetime. … (Read full comment)