Topper is too soft

In the fall of 2012, I purchased a Nature model from the Pure Latex Bliss mattress line. I noticed right away that the mattress was very firm, unlike the one in the mattress shop. I contacted the company through e-mail and buying a topper was suggested. I went back to the shop and borrowed their 2 inch topper to try for 2 nights. It felt great to sleep on the bed. When I brought my topper home it felt way softer...something that was not to my liking. It also seemed to be fatter. I let the shop know these facts and was told to try it for awhile. After a month and a half I asked if I could return it. I was told no. What I have not mentioned yet it that I am physically hurting. My shoulders ache in the morning. I have even been to a physical therapist to see what is wrong. She believes that the topper is too soft and is causing me to roll onto my shoulders causing pain. I need help with this matter. The topper is way too expensive to discard yet I do not want to be in pain any longer. I like a refund so that I can get on with my life again.

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Pros:
  • Adjustable Comfort
Cons:
  • Price
  • Soft Comfort
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Good Pressure Relief

Sleep Quality

User rated this bed:
Not Rated

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Slightly too soft