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Sleep Outfitters Mattress Store Reviews

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Trusted Retailer
91
Shopper Rating
84 ratings + 37 reviews
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What Shoppers Are Saying Sleep Outfitters

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Be sure to visit the Sleep Outfitters profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints Sleep Outfitters

Praise

People who are happy with Sleep Outfitters frequently praise Professionalism, Expertise, Customer Service and Product Selection.

  • Service
    89%

    Professionalism
    Customer Service
    Sales Pressure

  • Expertise
    46%
  • Selection
    32%

    Product Selection

Complaints

People who are unhappy with Sleep Outfitters frequently complain about Service.

  • Service
    89%

    Customer Service

Most helpful positive review

I am very satisfied with my mattress purchase. My sales a...

I am very satisfied with my mattress purchase. My sales associate, Victoria Warner, was very knowledgeable and professional in helping me choose a mattress to meet my comfort needs. I highly recommend this company. Read more »

Herman from Goodlettsville, TN

Most helpful negative review

I filed a claim almost 2 weeks ago ,and alsoo called the ...

I filed a claim almost 2 weeks ago ,and alsoo called the 800 number and left a message .I haven't heard anything from the company Read more »

Mark from Elizabethtown, KY


Do you have something to say about Sleep Outfitters? Write a Review!

Ratings Breakdown Sleep Outfitters Reviews

Summary % Praising % Complaining
Service

70%
Professionalism, Customer Service, Sales Pressure
22%
Customer Service
Selection

27%
Product Selection
11%
Expertise

35%
3%
Other Features

5%
3%

Reviews Sleep Outfitters

Do you have a Sleep Outfitters mattress? Write a Review!

Sleep Outfitters Reviews
Ratings
Ratings


(based on 84 ratings + 37 reviews)

  • 5 stars
    (25)
  • 4 stars
    (1)
  • 3 stars
    (2)
  • 2 stars
    (3)
  • 1 star  
    (6)
Recommendations
Recommendations 68 of 84 ratings would recommend Sleep Outfitters to a friend

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Professionalism
Cons:
None

by Rick from Akron, OH on Feb 1, 2021


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Professionalism
Cons:
None

by Bill from Elliottville, KY on Jan 23, 2021


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None

by Katie from Morehead, KY on Jan 17, 2021


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Delivery Speed
Product Selection
Professionalism
Cons:
None

by Linda from Louisville, KY on Jan 11, 2021


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Professionalism
Cons:
None

by Joan from Sparta, TN on Dec 28, 2020


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Expertise
Professionalism
Store Cleanliness
Cons:
None

by Joy from Stanford, KY on Dec 22, 2020


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Price
Product Quality
Recommendations
Cons:
None

by Jonathan from Morgantown, WV on Dec 10, 2020


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Professionalism
Cons:
None

by Sandra from Hazel Green, AL on Dec 2, 2020


  • Selection: Good
  • Expertise: Excellent
Pros:
Customer Service
Sales Pressure
Cons:
None

by Tony from Beaver, WV on Sep 26, 2020


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Professionalism
Recommendations
Cons:
None

by Esther N from Waterford, OH on Sep 21, 2020


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Professionalism
Cons:
None

by Barbara from Frenchburg, KY on Sep 11, 2020


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Product Quality
Professionalism
Sales Pressure
Cons:
None

by Daryl T from West Liberty, KY on Aug 20, 2020


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Product Quality
Professionalism
Cons:
None

by Yolanda from Gadsden, AL on Aug 15, 2020


  • Selection: Fair
  • Expertise: Excellent
Pros:
Product Selection
Professionalism
Cons:
None

by Brian from Norwalk, OH on May 13, 2020


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Cons:
None

by Marcia from Somerset, KY on Dec 19, 2019


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Expertise
Professionalism
Cons:
None

by Carla from Pikeville, KY on Dec 1, 2019


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Sales Pressure
Cons:
None

by Tammy from Hendersonville, TN on Nov 9, 2019


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Professionalism
Cons:
None

by Mark from Mount Juliet, TN on Oct 2, 2019


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Professionalism
Cons:
None

by Linda from Louisville, KY on Jun 21, 2019


  • Selection: Good
  • Expertise: Good
  • Service: Excellent
Pros:
Expertise
Product Selection
Sales Pressure
Cons:
None

by Debb from Hurricane, WV on Apr 16, 2019


  • Selection: Good
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Shopping Efficiency
Cons:
None

by Kathy from Nashville, TN on Mar 24, 2019


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Delivery Speed
Cons:
None

by diana from Odenton, MD on Feb 8, 2019


  • Selection: Fair
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Customer Service

by Mark from Elizabethtown, KY on Sep 10, 2018


  • Selection: Good
  • Expertise: Fair
Pros:
None
Cons:
Expertise

by Rena from Linden, AL on Sep 2, 2018


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Professionalism
Cons:
None

by Herman from Goodlettsville, TN on May 2, 2018


  • Selection: Good
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service

by Tom from Vandalia, OH on Apr 16, 2018


  • Selection: Good
  • Expertise: Excellent
  • Service: Poor
Pros:
Expertise
Product Selection
Store Cleanliness
Cons:
Product Quality

by Sue from Lebanon, TN on Nov 2, 2017


  • Selection: Good
  • Expertise: Good
  • Service: Poor
Pros:
None
Cons:
Issue Resolution

by debbie from Carthage, TN on Oct 25, 2017


  • Prices:
Pros:
Customer Service
Price
Overall Value
Cons:
None

by Dinah C from Vanceburg, KY on Sep 8, 2014


  • Prices:
Pros:
Customer Service
Product Selection
Cons:
None

by Celia from Louisville, KY on Jul 6, 2014


  • Prices:
Pros:
None
Cons:
Customer Service
Product Quality


  • Prices:
Pros:
Product Selection
Cons:
Customer Service
Delivery Service
Delivery Speed

by Elaine L from Trussville, AL on Jan 17, 2014


  • Prices:
Pros:
None
Cons:
Warranty Claims


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Delivery Speed
Price
Product Selection
Cons:
None

by Andy G from Cincinnati, OH on Jul 15, 2012


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Poor
Pros:
None
Cons:
Customer Service
Product Quality
Return Policy


  • Selection: Good
  • Expertise: Fair
  • Service: Fair
Pros:
Return Policy
Cons:
Issue Resolution
Manufacturer Service
Product Quality

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