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Sleep Outfitters

What Shoppers Are Saying Sleep Outfitters

You are currently viewing the Sleep Outfitters reviews page.
Be sure to visit the Sleep Outfitters profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints Sleep Outfitters

Praise

People who are happy with Sleep Outfitters frequently praise Expertise, Professionalism, Customer Service, Sales Pressure and Product Selection.

Service
81%

Professionalism
Customer Service
Sales Pressure
Delivery Speed
Expertise
54%
Selection
19%

Product Selection
Product Quality

Complaints

People who are unhappy with Sleep Outfitters frequently complain about Service.

Service
89%

Customer Service

Most helpful positive review

My Back is Fixed!

We had an exceptional experience at Sleep Outfitters in Richmond, and a huge part of that was thanks to JB Hall. From the moment we walked in, JB was attentive without being pushy — the perfect balance. What really stood out was his depth of knowledge, … Read more

—James Y from Pretty Prairie, KS

Most helpful negative review

I filed a claim almost 2 weeks ago ,and alsoo called the ...

I filed a claim almost 2 weeks ago ,and alsoo called the 800 number and left a message .I haven't heard anything from the company Read more

—Mark from Elizabethtown, KY

Do you have something to say about Sleep Outfitters? Write a Review!

Ratings Breakdown Sleep Outfitters Reviews

	Summary	% Praising	% Complaining
Service		70% Professionalism, Customer Service, Sales Pressure, Delivery Speed	13% Customer Service
Selection		18% Product Selection, Product Quality	7%
Expertise		46%	2%
Other Features		7% Store Cleanliness	2%

Reviews Sleep Outfitters

Do you have a Sleep Outfitters mattress? Write a Review!

	Sleep Outfitters Reviews
Ratings
Ratings	(based on 125 ratings + 60 reviews) 5 stars (48) 4 stars (2) 3 stars (2) 2 stars (3) 1 star (6)
Recommendations
Recommendations	109 of 125 ratings would recommend Sleep Outfitters to a friend

“My Back is Fixed!”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

None

Cons:

None

Purchased at Sleep Outfitters (Richmond, KY)

by James Y from Pretty Prairie, KS on Dec 16, 2025

“Pleasantly surprised!”

Selection: Excellent
Expertise: Excellent

Pros:

Expertise

Cons:

None

Purchased at Sleep Outfitters (Medina, OH)

by Elizabeth from Akron, OH on Aug 22, 2025

“Super Service!!”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Delivery Service
Expertise

Cons:

None

Purchased at Sleep Outfitters (Beavercreek, OH)

by Keith from Fairborn, OH on Aug 2, 2025

“Outstanding service”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Expertise

Cons:

None

Purchased at Sleep Outfitters (Georgetown, KY)

by Ann from Atlanta, GA on Nov 7, 2024

“Long overdue purchase”

Selection: Excellent
Expertise: Excellent

Pros:

None

Cons:

None

Purchased at Sleep Outfitters (Somerset, KY)

by Angela from Hazard, KY on Sep 9, 2024

“Looked and found ideal sleeper choice”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Expertise
Professionalism

Cons:

None

Purchased at Sleep Outfitters (Danville, KY)

by ET from Danville, KY on Mar 19, 2024

“Had such a great experience, I had to buy another”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Expertise
Sales Pressure
Shopping Efficiency

Cons:

None

Purchased at Sleep Outfitters (Georgetown, KY)

by Debbie from Georgetown, KY on Jan 6, 2024

“Connie Anderson very knowledgeable friendly not pushy”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Expertise
Sales Pressure

Cons:

None

Purchased at Sleep Outfitters (Maysville, KY)

by Jessica from Maysville, KY on Jul 17, 2023

“Eric was very knowledgeable and helpful. He gave us a great…”

Selection: Excellent
Expertise: Excellent

Pros:

Expertise

Cons:

None

Purchased at Sleep Outfitters (Somerset, KY)

by Maria from Mount Vernon, KY on Apr 15, 2023

“We were looking for a mattress. Shanon was very respectf...”

Selection: Excellent
Expertise: Excellent

Pros:

Customer Service
Expertise
Professionalism

Cons:

None

Purchased at Sleep Outfitters (Gadsden, AL)

by troy from Gadsden, AL on Aug 20, 2022

“Michael was extremely helpful when we needed a mattress f...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Professionalism

Cons:

None

Purchased at Sleep Outfitters (Guntersville, AL)

by Paul from Naples, FL on Jul 16, 2022

“I bought a bed & Im very happy”

Selection: Excellent
Expertise: Excellent

Pros:

Customer Service

Cons:

None

Purchased at Sleep Outfitters (Florence, KY)

by Brian from Newport, KY on Apr 8, 2022

“Great place to buy”

Selection: Excellent
Expertise: Excellent

Pros:

Price
Professionalism
Sales Pressure

Cons:

None

Purchased at Sleep Outfitters (Somerset, KY)

by Phyllis from Somerset, KY on Apr 5, 2022

“Sales person was very helpful mattresses were very comfor...”

Selection: Excellent
Expertise: Excellent
Service: Good

Pros:

Professionalism

Cons:

None

Purchased at Sleep Outfitters (Alliance, OH)

by David from Louisville, OH on Mar 13, 2022

“Visited store on 3/3/22 in need of pillows. Store manager...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Expertise
Professionalism

Cons:

None

Purchased at Sleep Outfitters (Gadsden, AL)

by Ken C on Mar 5, 2022

“Sales people very friendly & Knowedgeable”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Expertise
Store Cleanliness

Cons:

None

Purchased at Sleep Outfitters (Pikeville, KY)

by Linda from Prestonsburg, KY on Jan 27, 2022

“Tish was very professional, very polite and new about the...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Expertise

Cons:

None

Purchased at Sleep Outfitters (Danville, KY)

by Wendy from Danville, KY on Dec 2, 2021

“The experience far exceeded my expectations..The store wa...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Expertise
Professionalism
Store Cleanliness

Cons:

None

Purchased at Sleep Outfitters (Steubenville, OH)

by Patricia from Follansbee, WV on Jul 22, 2021

“Wonderful sales clerk!”

Selection: Excellent
Expertise: Excellent

Pros:

Professionalism

Cons:

None

Purchased at Sleep Outfitters (Alliance, OH)

by Cindy from Alliance, OH on Jun 26, 2021

“Craig was polite and very helpful in making the exchange ...”

Selection: Excellent
Expertise: Excellent
Service: Good

Pros:

None

Cons:

None

Purchased at Sleep Outfitters (North Olmsted, OH)

by Jackie from Cleveland, OH on Jun 7, 2021

“Love the store , sales person very knowledgable”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Expertise
Price
Product Quality

Cons:

None

Purchased at Sleep Outfitters (Mount Sterling, KY)

by Evelyn from Sharpsburg, KY on May 13, 2021

“Loved the whole process.”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Delivery Service
Delivery Speed
Recommendations

Cons:

None

Purchased at Sleep Outfitters (Hendersonville, TN)

by Sam from Portland, TN on Apr 9, 2021

“Great Experience”

Selection: Good
Expertise: Excellent

Pros:

Expertise
Professionalism

Cons:

None

Purchased at Sleep Outfitters (Fairlawn, OH)

by Pam from Akron, OH on Apr 6, 2021

“I bought 2 king size beds and a full size bed. I have sle...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Professionalism

Cons:

None

Purchased at Sleep Outfitters (Birmingham, AL)

by Lou from Morris, AL on Mar 22, 2021

“Bruce was very knowledgeable about all the products in th...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Expertise
Professionalism

Cons:

None

Purchased at Sleep Outfitters (Fairlawn, OH)

by Rick from Akron, OH on Feb 1, 2021

“Krista, every time I go out there she has a smile on her ...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Expertise
Professionalism

Cons:

None

Purchased at Sleep Outfitters (Morehead, KY)

by Bill from Elliottville, KY on Jan 23, 2021

“I had a great shopping experience with Krista. I needed ...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

None

Cons:

None

Purchased at Sleep Outfitters (Morehead, KY)

by Katie from Morehead, KY on Jan 17, 2021

“Wow! We can actually agree. Lol”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Delivery Speed
Product Selection
Professionalism

Cons:

None

Purchased at Sleep Outfitters (Louisville, KY)

by Linda from Louisville, KY on Jan 11, 2021

“Customer service is #1.”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Professionalism

Cons:

None

Purchased at Sleep Outfitters (Cookeville, TN)

by Joan from Sparta, TN on Dec 28, 2020

“HooRay For O'Rea”

Selection: Excellent
Expertise: Excellent

Pros:

Expertise
Professionalism
Store Cleanliness

Cons:

None

Purchased at Sleep Outfitters (Danville, KY)

by Joy from Stanford, KY on Dec 22, 2020

“Great mattress/ great help”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Price
Product Quality
Recommendations

Cons:

None

Purchased at Sleep Outfitters (Granville, WV)

by Jonathan from Morgantown, WV on Dec 10, 2020

“Mary Beth is the best”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Professionalism

Cons:

None

Purchased at Sleep Outfitters (Meridianville, AL)

by Sandra from Hazel Green, AL on Dec 2, 2020

“Judy was very helpful in describing each item and compari...”

Selection: Good
Expertise: Excellent

Pros:

Customer Service
Sales Pressure

Cons:

None

Purchased at Sleep Outfitters (Beckley, WV)

by Tony from Beaver, WV on Sep 26, 2020

“Great”

Selection: Excellent
Expertise: Excellent

Pros:

Professionalism
Recommendations

Cons:

None

Purchased at Sleep Outfitters (Parkersburg, WV)

by Esther N from Waterford, OH on Sep 21, 2020

“Pain and Hurting in Frenchburg”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Professionalism

Cons:

None

Purchased at Sleep Outfitters (Morehead, KY)

by Barbara from Frenchburg, KY on Sep 11, 2020

“The salesperson(Kristi Skaggs) was extremely professional...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Product Quality
Professionalism
Sales Pressure

Cons:

None

Purchased at Sleep Outfitters (Morehead, KY)

by Daryl T from West Liberty, KY on Aug 20, 2020

“Salesman very knowledgeable and support friendly!”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Expertise
Product Quality
Professionalism

Cons:

None

Purchased at Sleep Outfitters

by Yolanda from Gadsden, AL on Aug 15, 2020

“White Glove service from start to finish”

Selection: Fair
Expertise: Excellent

Pros:

Product Selection
Professionalism

Cons:

None

Purchased at Sleep Outfitters

by Brian from Norwalk, OH on May 13, 2020

“Sleeping well in Somerset”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Expertise

Cons:

None

Purchased at Sleep Outfitters (Somerset, KY)

by Marcia from Somerset, KY on Dec 19, 2019

“Love it!”

Selection: Excellent
Expertise: Excellent

Pros:

Expertise
Professionalism

Cons:

None

Purchased at Sleep Outfitters (Pikeville, KY)

by Carla from Pikeville, KY on Dec 1, 2019

“Nice place”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Expertise
Sales Pressure

Cons:

None

Purchased at Sleep Outfitters (Hendersonville, TN)

by Tammy from Hendersonville, TN on Nov 9, 2019

“Very Friendly,and knowledgeable of products. enjoyed spea...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Expertise
Professionalism

Cons:

None

Purchased at Sleep Outfitters (Hermitage, TN)

by Mark from Mount Juliet, TN on Oct 2, 2019

“I went into the store last Saturday, June 15th, Lauren wa...”

Selection: Excellent
Expertise: Excellent

Pros:

Customer Service
Professionalism

Cons:

None

Purchased at Sleep Outfitters (Louisville, KY)

by Linda from Louisville, KY on Jun 21, 2019

“Large selection of mattresses to choose from”

Selection: Good
Expertise: Good
Service: Excellent

Pros:

Expertise
Product Selection
Sales Pressure

Cons:

None

Purchased at Sleep Outfitters (Winfield, WV)

by Debb from Hurricane, WV on Apr 16, 2019

“Kris was wonderful to work with. It was overall a great e...”

Selection: Good
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Shopping Efficiency

Cons:

None

Purchased at Sleep Outfitters (Smyrna, TN)

by Kathy from Nashville, TN on Mar 24, 2019

“new bed”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Delivery Speed

Cons:

None

Purchased at Sleep Outfitters

by diana from Odenton, MD on Feb 8, 2019

“I filed a claim almost 2 weeks ago ,and alsoo called the ...”

Selection: Fair
Expertise: Fair
Service: Very poor

Pros:

None

Cons:

Customer Service

Purchased at Sleep Outfitters (Elizabethtown, KY)

by Mark from Elizabethtown, KY on Sep 10, 2018

“not sure”

Selection: Good
Expertise: Fair

Pros:

None

Cons:

Expertise

Purchased at Sleep Outfitters (Owens Cross Roads, AL)

by Rena from Linden, AL on Sep 2, 2018

“So tired of sleeping on the couch........”

Selection: Excellent
Expertise: Excellent

Pros:

Customer Service

Cons:

None

Purchased at Sleep Outfitters (Mount Sterling, KY)

by Jeannie from Owingsville, KY on May 29, 2018

“I am very satisfied with my mattress purchase. My sales a...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Expertise
Professionalism

Cons:

None

Purchased at Sleep Outfitters (Hendersonville, TN)

by Herman from Goodlettsville, TN on May 2, 2018

“BUYER BEWARE!!”

Selection: Good
Expertise: Poor
Service: Very poor

Pros:

None

Cons:

Customer Service

Purchased at Sleep Outfitters (Huber Heights, OH)

by Tom from Vandalia, OH on Apr 16, 2018

“Experience Sales Person”

Selection: Good
Expertise: Excellent
Service: Poor

Pros:

Expertise
Product Selection
Store Cleanliness

Cons:

Product Quality

Purchased at Sleep Outfitters

by Sue from Lebanon, TN on Nov 2, 2017

“Bought a Dormeo bed that ended up being a bad purchase”

Selection: Good
Expertise: Good
Service: Poor

Pros:

None

Cons:

Issue Resolution

Purchased at Sleep Outfitters (Mount Juliet, TN)

by debbie from Carthage, TN on Oct 25, 2017

“Purchase experience was excellent; Ryan Newsome was great!!”

Prices:

Pros:

Customer Service
Price
Overall Value

Cons:

None

Purchased at Sleep Outfitters (Ashland, KY)

by Dinah C from Vanceburg, KY on Sep 8, 2014

“Sleept Outfitters/ Sealy Experience”

Prices:

Pros:

Customer Service
Product Selection

Cons:

None

Purchased at Sleep Outfitters

by Celia from Louisville, KY on Jul 6, 2014

“Junk Mattress”

Prices:

Pros:

None

Cons:

Customer Service
Product Quality

Purchased at Sleep Outfitters (Nashville, TN)

by Charles from Nashville, TN on Apr 21, 2014

“Sleepless in Springville”

Prices:

Pros:

Product Selection

Cons:

Customer Service
Delivery Service
Delivery Speed

Purchased in Aug 2013 at Sleep Outfitters

by Elaine L from Trussville, AL on Jan 17, 2014

“ Terrible mattresses”

Prices:

Pros:

None

Cons:

Warranty Claims

Purchased at Sleep Outfitters (Lexington, KY)

by Terri S from Winchester, KY on Aug 7, 2013

“Great store”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Delivery Speed
Price
Product Selection

↓ See More ↓

Cons:

None

Purchased at Sleep Outfitters (Cincinnati, OH)

by Andy G from Cincinnati, OH on Jul 15, 2012

“DON'T BUY HERE IF YOU WANT GOOD REST!”

Selection: Very poor
Expertise: Very poor
Service: Poor

Pros:

None

Cons:

Customer Service
Product Quality
Return Policy

↓ See More ↓

Purchased at Sleep Outfitters (Louisville, KY)

by Jen G from Louisville, KY on Feb 25, 2012

“Stand behind the products you sell”

Selection: Good
Expertise: Fair
Service: Fair

Pros:

Return Policy

Cons:

Issue Resolution
Manufacturer Service
Product Quality

Purchased at Sleep Outfitters

by Left L from Bellbrook, OH on Feb 27, 2010

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