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Mattress Warehouse / Sleep Happens

What Shoppers Are Saying Mattress Warehouse / Sleep Happens

You are currently viewing the Mattress Warehouse / Sleep Happens reviews page.
Be sure to visit the Mattress Warehouse / Sleep Happens profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints Mattress Warehouse / Sleep Happens

Praise

People who are happy with Mattress Warehouse / Sleep Happens frequently praise Expertise, Customer Service, Professionalism, Sales Pressure and Selection.

  • Service
    87%

    Customer Service
    Professionalism
    Sales Pressure

  • Expertise
    67%

    Recommendations

  • Selection
    17%

    Product Selection

Complaints

People who are unhappy with Mattress Warehouse / Sleep Happens frequently complain about Service.

  • Service
    90%

    Customer Service
    Issue Resolution

Most helpful positive review

Best mattress buying experience EVER!

My husband and I were looking for a new mattress and had done research online but obviously wanted to try them. We went to two or three other mattress stores before going here. Howard, the store’s manager was our salesperson and he was absolutely amazing… Read more

—Jane from Reading, PA

Most helpful negative review

Worst post sale experience in a long time

Summed up: bought two mattresses April 27, 2025. Today, THREE MONTHS later STILL waiting for problem to be resolved. We have gone to the store numerous times and can only leave messages- no one in their corporate office responds to the sounds of telephon… Read more

—Laurence F from Glen Allen, VA

Do you have something to say about Mattress Warehouse / Sleep Happens? Write a Review!

Ratings Breakdown Mattress Warehouse / Sleep Happens Reviews

Summary % Praising % Complaining
Service

68%
Customer Service, Professionalism, Sales Pressure
25%
Customer Service, Issue Resolution
Selection

12%
Product Selection
2%
Expertise

50%
Recommendations
0%
Other Features

2%
5%

Reviews Mattress Warehouse / Sleep Happens

Do you have a Mattress Warehouse / Sleep Happens mattress? Write a Review!

Mattress Warehouse / Sleep Happens Reviews
Ratings
Ratings

(based on 85 ratings + 40 reviews)

  • 5 stars
    (28)
  • 4 stars
    (1)
  • 3 stars
    (1)
  • 1 star  
    (10)
Recommendations
Recommendations 58 of 85 ratings would recommend Mattress Warehouse / Sleep Happens to a friend


“Worst post sale experience in a long time”

  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
None
Report abuse

by Laurence F from Glen Allen, VA on Jul 28, 2025


“Great Mattress”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None
Report abuse

by Ryan from Greenbelt, MD on May 24, 2025


“There is no refund no matter how unsatisfied you are, they …”

  • Selection: Very poor
  • Expertise: Fair
  • Service: Poor
Pros:
None
Cons:
Return Policy
Warranty Claims
Report abuse

by Gerrie from Aberdeen, MD on Mar 1, 2025


“the salesperson is the best”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Cons:
None
Report abuse

by faynell t from Fort Washington, MD on Apr 30, 2024


“Everything was great.”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Professionalism
Recommendations
Cons:
None
Report abuse

by Rebecca from Alexandria, VA on Apr 20, 2024


“Moustafa was top notch salesman”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Recommendations
Cons:
None
Report abuse

by Jason b from Philadelphia, PA on Sep 19, 2023


“The store and the salesman was great!!”

  • Selection: Poor
  • Expertise: Good
  • Service: Good
Pros:
None
Cons:
Customer Service
Professionalism
Report abuse

by Angelia from Suitland, MD on Mar 31, 2023


“Went in to shop, and was helped by Carl. He patiently answ…”

  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Expertise
Cons:
None
Report abuse

by Lisa from Efland, NC on Oct 7, 2022


“Great sales lady Wanda at the store in Danville Va. very ...”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Sales Pressure
Cons:
None
Report abuse

by Raymond from Danville, VA on Aug 16, 2022


“Thanks Tariq We are having the best sleep ever now.”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Sales Pressure
Cons:
None
Report abuse

by King P from New Castle, DE on Jul 6, 2022


“Sleeping Beautifully”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Sales Pressure
Cons:
None
Report abuse

by Keyonda G from Petersburg, VA on Jul 4, 2022


“Late Again!”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Cons:
None
Report abuse

by Jess from Lynchburg, VA on Jul 1, 2022


“Best mattress buying experience EVER!”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Price
↓ See More ↓
Recommendations
Cons:
None
Report abuse

by Jane from Reading, PA on Jun 17, 2022


“We had a wonderful buying experience at this store. Traci...”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Sales Pressure
Cons:
None
Report abuse

by Andrea from Hanover, PA on Nov 24, 2021


“Excellent Service”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Recommendations
Cons:
None
Report abuse

by Susanna from Latrobe, PA on Oct 12, 2021


“Unbeatable comfortable process”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Professionalism
Cons:
None
Report abuse

by Gail from Dumfries, VA on May 14, 2021


“Babies dont sleep this good!”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Professionalism
Recommendations
Cons:
None
Report abuse

by Chris from Lynchburg, VA on Apr 2, 2021


“Excellent customer service”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Delivery Speed
↓ See More ↓
Product Selection
Cons:
None
Report abuse

by MaryAnne from Harrisburg, PA on Mar 29, 2021


“Doug was very patient and helpful”

  • Selection: Good
  • Expertise: Excellent
  • Service: Excellent
Pros:
Professionalism
Cons:
None
Report abuse

by Sherlene from Greenville, NC on Mar 22, 2021


“Happiness”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Professionalism
Cons:
None
Report abuse

by Lan- A from Centreville, VA on Jul 6, 2020


“Wanda the Wonderful”

  • Selection: Excellent
  • Expertise: Excellent
Pros:
Delivery Cost
Expertise
Price
↓ See More ↓
Cons:
None
Report abuse

by Harriete from Patrick Springs, VA on Jul 3, 2020


“The sales person ( young lady) working on June 6th, very ...”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Professionalism
Cons:
None
Report abuse

by Charles from Montgomery Village, MD on Jun 15, 2020


“Had a very good service. All hygiene was taken care. Very...”

  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Expertise
Cons:
None
Report abuse

by Osiemengesha@gmail.com from Herndon, VA on Jun 15, 2020


“Mr. Kumar is an excellent salesperson. Attention to details”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Professionalism
Cons:
None
Report abuse

by Robert from Reston, VA on Feb 4, 2020


“Zero Accountability, Zero Ownership, Bad Customer Service”

  • Selection: Good
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Service
Issue Resolution
↓ See More ↓
Report abuse

by Yusuf from Germantown, MD on Oct 30, 2019


“No Pain! No Strain!”

  • Selection: Excellent
  • Expertise: Excellent
Pros:
Expertise
Location Convenience
Professionalism
Cons:
None
Report abuse

by Cassandra from Durham, NC on Sep 9, 2019


“Horrible experience”

  • Selection: Excellent
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
Delivery Service
Delivery Speed
Report abuse

by Lloyd from Chester, VA on Aug 24, 2019


“Shopping experience”

  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Expertise
Sales Pressure
Cons:
None
Report abuse

by Kathy on Aug 18, 2019


“To sleep well one must invest in a good mattress. To save...”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Cons:
None
Report abuse

by Cathy from Fredericksburg, VA on May 13, 2019


“Wanda was a very good sales person and a very friendly lady.”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None
Report abuse

by Joanne from Danville, VA on Apr 10, 2019


“Sleep did not happen at Friendship Heights”

  • Selection: Fair
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Return Policy
Report abuse

by Helena from Chevy Chase, MD on Mar 3, 2019


“I try to shop in town when I can to support our local bus...”

  • Selection: Excellent
  • Expertise: Excellent
Pros:
Expertise
Product Selection
Professionalism
↓ See More ↓
Cons:
None
Report abuse

by Marianne from Carlisle, PA on Sep 4, 2018


“Awesome service!”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Product Selection
Cons:
None
Report abuse

by Donna from Hollywood, MD on Jul 30, 2018


“Great sales representatives!”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Product Quality
Cons:
None
Report abuse

by Michael from Brandywine, MD on Jul 3, 2018


“Poor customer service when customer is always right!”

  • Prices:
Pros:
None
Cons:
Customer Service
Report abuse
1 Comment

by Cesar V from Montoursville, PA on Apr 7, 2014


“Great Service until they get your money!!!!”

  • Selection: Good
  • Expertise: Fair
  • Service: Very poor
Pros:
Shopping Efficiency
Cons:
Customer Service
Issue Resolution
Report abuse

by Diana K from Chapel Hill, NC on Sep 24, 2011


“Not happy!!!!”

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Service
Issue Resolution
Report abuse

by V K from Lynchburg, VA on Aug 13, 2011


“Sleepless in Monroe”

  • Selection: Poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Return Policy
Report abuse

by Vicki B from Monroe, VA on Apr 7, 2011


“Sleepless:( with no response”

  • Selection: Poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Communication
Issue Resolution
Manufacturer Service
↓ See More ↓
Warranty Claims
Report abuse

by Traci M from Harrisburg, PA on Feb 3, 2011


“Solid Store”

  • Selection: Good
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Professionalism
Sales Pressure
Cons:
Comparison
Report abuse

by Greg C from Chapel Hill, NC on Nov 23, 2009