Mattress HQ
What Shoppers Are Saying Mattress HQ
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Top Praise & Complaints Mattress HQ
Praise
Complaints
People who are unhappy with Mattress HQ frequently complain about Customer Service.
Most helpful negative review
These people are crooks.
Do Not buy from these people. Any location. I called all of their locations today. All have disconnected phone numbers. Below is the letter I sent them which was never answered. I was able earlier to talk to someone on the phone and they told me there wa… Read more
—Ken from Sachse, TX
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Ratings Breakdown Mattress HQ Reviews
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Reviews Mattress HQ
Do you have a Mattress HQ mattress? Write a Review!
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(based on 19 ratings + 10 reviews) |
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| Recommendations | 3 of 19 ratings would recommend Mattress HQ to a friend |
- Purchased at Mattress HQ (Tyler, TX)
Official Response
Trying to understand exactly what happened here but we definitely would take care of you. Contact David as he is the District manager in East Texas and he will take care of all your needs. Also I would like to know who you talked to that won't help you and I will personally take care of you. Email me at mattresshq [at] outlook [dot] com
- Purchased at Mattress HQ (Tyler, TX)
Official Response
I am the CEO and have never once heard from this customer. As for stripping out the frame how do we as a company know that you didn't do this when you were moving your product to you new house? If we believed what every customer has to say then our company wouldn't exist do to everyone wanting free things. You signed for delivery before and now you have a problem? This is a very grey area for us to take care of your product. Sorry you are having issues but I'm not sure how this is our companies fault?