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JCPenney Mattress Store Reviews

76
Shopper Rating
17 ratings + 12 reviews
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What Shoppers Are Saying JCPenney

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Top Praise & Complaints JCPenney

Praise

Complaints

People who are unhappy with JCPenney frequently complain about Service.

  • Service
    100%

    Customer Service
    Issue Resolution

Most helpful positive review

Bait and Switch or Fraud?

Our mattress was under warranty and it wasn’t holding up, so we got a new one as an exchange. Store service was fine, delivery went fine, or I thought! The delivery men didn’t note that they took my old mattress and now JCP is charging me for the new ... Read more »

Gail from Wilmette, IL

Most helpful negative review

Bed scam

I purchased a bed at JcPenny but I never received it. The company they hire to deliver the beds never called. When I disputed the charge the company lied said they delivered and JcPenny sided with them. I've been a very long time customer with JcPenny ... Read more »

Lisa H from Mechanicsburg, OH


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Ratings Breakdown JCPenney Reviews

Summary % Praising % Complaining
Service

8%
92%
Customer Service, Issue Resolution
Selection

17%
8%
Expertise

0%
0%
Other Features

0%
0%

Reviews JCPenney

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JCPenney Reviews
Ratings
Ratings


(based on 17 ratings + 12 reviews)

  • 5 stars
    (2)
  • 3 stars
    (2)
  • 1 star  
    (8)
Recommendations
Recommendations 7 of 17 ratings would recommend JCPenney to a friend

  • Selection: Fair
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
Transparency

by Gail from Wilmette, IL on Apr 20, 2020


  • Selection: Very poor
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Service

by Lisa H from Mechanicsburg, OH on Mar 21, 2019


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Delivery Service
Cons:
Product Consistency

by MsNavas from Spring Hill, FL on Sep 12, 2018


  • Selection: Good
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Speed
Issue Resolution

by Kathleen from Georgetown, TX on Jul 19, 2018


  • Selection: Very poor
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Product Quality

by Gd from Yale, OK on May 12, 2018


  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Professionalism

by Fed U from Immokalee, FL on Dec 4, 2017


  • Selection: Fair
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
Responsiveness

by M B from Devon, PA on Oct 24, 2017


  • Prices:
Pros:
Promotions
Cons:
Customer Service
Delivery Service
Issue Resolution

by Joe H from Albuquerque, NM on Aug 12, 2013


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Price
Product Quality
Cons:
None

by Mary T from Atlanta, GA on Sep 9, 2012


  • Selection: Good
  • Expertise: Fair
  • Service: Very poor
Pros:
Price
Cons:
Issue Resolution
Professionalism

by Mike P from Rio Rancho, NM on Sep 17, 2011


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Delivery Service

by Jan E from Portland, OR on Aug 11, 2011


  • Selection: Good
  • Expertise: Poor
  • Service: Fair
Pros:
Price
Product Selection
Cons:
Delivery Service

by Pamela M from Carrboro, NC on Dec 8, 2009

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