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Sears

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What Shoppers Are Saying Sears

You are currently viewing the Sears reviews page.
Be sure to visit the Sears profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints Sears

Praise

People who are happy with Sears frequently praise Customer Service.

  • Service
    75%

    Customer Service

Complaints

People who are unhappy with Sears frequently complain about Service.

  • Service
    73%

    Customer Service

Most helpful positive review

Support Sears!!!

We wanted to show our affection and support for Sears with this major purchase. Price was checked against competition and we got the best deal from a very personable and knowledgeable salesman. Thank You Sears! Read more

Lance from Upland, CA

Most helpful negative review

Bought a $900 dishwasher which failed on one year. Paid $99…

Bought a $900 dishwasher which failed on one year. Paid $99 for diagnosis and was told it would cost $800 to repair it. I told technician to push the machine over the Brooklyn Bridge. If you want to buy a dishwasher every year, buy at Sears!!! Read more

Michael from West Palm Beach, FL


Do you have something to say about Sears? Write a Review!

Ratings Breakdown Sears Reviews

Summary % Praising % Complaining
Service

30%
Customer Service
48%
Customer Service
Selection

9%
13%
Expertise

9%
9%
Other Features

0%
0%

Reviews Sears

Do you have a Sears mattress? Write a Review!

Sears Reviews
Ratings
Ratings

(based on 40 ratings + 22 reviews)

  • 5 stars
    (6)
  • 4 stars
    (1)
  • 3 stars
    (1)
  • 2 stars
    (2)
  • 1 star  
    (13)
Recommendations
Recommendations 13 of 40 ratings would recommend Sears to a friend

  • Selection: Very poor
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
Product Quality
Repairs

by Michael from West Palm Beach, FL on Jan 23, 2024


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Price
Product Selection
Cons:
None

by Lance from Upland, CA on Jun 1, 2019


  • Selection: Very poor
  • Expertise: Fair
  • Service: Poor
Pros:
None
Cons:
Delivery Service

by Anne from Englewood, CO on Apr 26, 2019


  • Selection: Poor
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service

by Andrea from Gardnerville, NV on Feb 24, 2019


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Price
Product Selection
Cons:
None

by Joel from Westfield, IN on Mar 31, 2018


  • Selection: Good
  • Expertise: Excellent
  • Service: Good
Pros:
Customer Service
Cons:
Delivery Cost

by Shayla from El Cerrito, CA on Mar 25, 2018


  • Selection: Good
  • Expertise: Good
  • Service: Poor
Pros:
None
Cons:
Overall Value

by Jim F from Amarillo, TX on Mar 8, 2018


  • Selection: Fair
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Expertise

by mitzi from Odessa, TX on Mar 7, 2018


  • Selection: Very poor
  • Expertise: Excellent
  • Service: Fair
Pros:
Customer Service
Cons:
None

by Yolanda from Visalia, CA on Dec 17, 2017


  • Selection: Good
  • Expertise: Excellent
  • Service: Good
Pros:
Customer Service
Expertise
Cons:
None

by Carmine on Dec 2, 2017


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Product Consistency
Transparency

by Kris from Garden City, MI on Nov 7, 2017


  • Selection: Good
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Return Policy

by Unhappy s from Poulsbo, WA on Oct 17, 2017


  • Selection: Good
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Cons:
None

by Eleanor from Stockton, CA on Sep 6, 2017


  • Selection: Good
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Sales Pressure

by DUKE from Amarillo, TX on Aug 9, 2017


  • Selection: Fair
  • Expertise: Good
  • Service: Fair
Pros:
Customer Service
Cons:
None

by Michelle P from Fort Worth, TX on Apr 9, 2017


  • Selection: Poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Price
Return Policy

by Vadim from North York, ON on Nov 16, 2016


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Good
Pros:
None
Cons:
None

by Bob from Calgary, AB on Sep 5, 2016


  • Selection: Good
  • Expertise: Excellent
Pros:
Customer Service
Delivery Service
Expertise
Cons:
None

by Rebecca from Morrow, GA on Aug 28, 2016


  • Prices:
Pros:
None
Cons:
Overall Value

by Sharon from Federal Way, WA on Aug 5, 2015


  • Prices:
Pros:
None
Cons:
Communication
Delivery Service
Delivery Speed

by Alice J from Platteville, WI on Nov 5, 2014


  • Prices:
Pros:
None
Cons:
Customer Service
Expertise
Product Information

by Amy from Austin, TX on Mar 23, 2014


  • Prices:
Pros:
None
Cons:
Communication
Customer Service
Product Quality
↓ See More ↓
Warranty Claims

by Bo Y from Atlanta, GA on Sep 20, 2013


    Pros:
    None
    Cons:
    Communication
    Delivery Service

    by Miroslav K from San Diego, CA on Jul 29, 2013