Find the Right Bed
Comparison
Discounts
Reviews
Mattress 101
Sorry, the email address or password you entered is incorrect.

Forgot password?

Login successful.

Your screen name will look like: Your N from City, ST

VERIFY YOUR ACCOUNT

We just sent an email to

Open the message and click the link to access your account.

  • Expert Reviews
  • Expert Reviews
  • Customer Reviews
  • Popular Online Brands
  • Popular Store Brands
  • All Brands
  • Write a Review
  • Write Review
Close

City Mattress

What Shoppers Are Saying City Mattress

You are currently viewing the City Mattress reviews page.
Be sure to visit the City Mattress profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints City Mattress

Praise

People who are happy with City Mattress frequently praise Customer Service, Delivery Service, Selection and Expertise.

  • Service
    82%

    Customer Service
    Delivery Service
    Professionalism

  • Selection
    35%

    Product Selection

  • Expertise
    29%

Complaints

People who are unhappy with City Mattress frequently complain about Service.

  • Service
    100%

Most helpful positive review

Excellent shopping experience!

Chuck Lamb was friendly, knowledgeable about all your mattresses and answered all our questions and was helpful by making suggestions without regard to the price of the mattresses. He was patient, also, considering I came into his Penfield Store 3 or 4 … Read more

Janet W from Pittsford, NY

Most helpful negative review

Don't spend your hard earned money hear

The salesperson gave me the impression that the mattress had a year warranty. I tried to switch it out. I would have bought a more expensive mattress if need be, but they said that the mattress wasn't a problem. I sleep in it. they don't. It was an e… Read more

Dianne from Hollywood, FL


Do you have something to say about City Mattress? Write a Review!

Ratings Breakdown City Mattress Reviews

Summary % Praising % Complaining
Service

68%
Customer Service, Delivery Service, Professionalism
23%
Selection

27%
Product Selection
0%
Expertise

23%
5%
Other Features

5%
0%

Reviews City Mattress

Do you have a City Mattress mattress? Write a Review!

City Mattress Reviews
Ratings
Ratings

(based on 33 ratings + 21 reviews)

  • 5 stars
    (16)
  • 4 stars
    (1)
  • 1 star  
    (5)
Recommendations
Recommendations 26 of 33 ratings would recommend City Mattress to a friend

  • Selection: Good
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
Price
Transparency

by Dianne from Hollywood, FL on Dec 5, 2023


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Expertise
Professionalism
Cons:
None

by Janet W from Pittsford, NY on Jun 13, 2021

Official Response
Janet, thank you for your nice review and your patronage. Chuck is a great salesman and an asset to City Mattress. Thanks again!


  • Selection: Good
  • Expertise: Excellent
  • Service: Excellent
Pros:
Delivery Speed
Professionalism
Cons:
None

by Janie from Fort Myers, FL on Sep 4, 2020


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Delivery Service
Cons:
None

by Quinn W from Buffalo, NY on Dec 21, 2019

Official Response
Thank you for your patronage and the great review!


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Overall Value
Cons:
None

by Joyce from Fort Myers, FL on Sep 30, 2019


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Expertise
Professionalism
Cons:
None

by DL from Jupiter, FL on Sep 30, 2019

Official Response
Thank you for shopping at City Mattress. We're glad that you were able to find the correct mattress for you and that you're sleeping better.


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Delivery Service
Price
Product Selection
Cons:
None

by Maxine from Boynton Beach, FL on Feb 22, 2019


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Delivery Service
Cons:
None

by Michael M from Port Saint Lucie, FL on Feb 20, 2019

Official Response
Thank you for your purchase and your nice words!


  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Price
Cons:
None

by zina from Fort Myers Beach, FL on Jun 8, 2018

Official Response
Zina, We are so glad that you are enjoying your new mattress and had a great experience with the purchase process. Look forward to many enjoyable nights. Sleep Well!


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Professionalism
Cons:
None

by William from Buffalo, NY on Nov 20, 2017


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None

by Mike from West Palm Beach, FL on Sep 1, 2017

Official Response
We are so glad that you are happy with your City Mattress experience. Please let us know if there is anything else we can do for you.


  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
Warranty Claims
Cons:
Customer Service

by Christine from Stuart, FL on May 21, 2017


  • Prices:
Pros:
Customer Service
Product Quality
Product Selection
Cons:
None

by Judy from West Palm Beach, FL on May 15, 2014


  • Prices:
Pros:
Delivery Service
Expertise
Product Quality
Cons:
None

by Elaine from Jupiter, FL on Apr 5, 2014


  • Prices:
Pros:
Customer Service
Price
Product Selection
Cons:
None

by Alan from Rochester, NY on Mar 1, 2014


  • Prices:
Pros:
Expertise
Product Quality
Promotions
Cons:
None

by P from West Palm Beach, FL on Feb 24, 2014


  • Prices:
Pros:
Customer Service
Delivery Service
Price
Cons:
None

by John from Buffalo, NY on Feb 12, 2014


  • Prices:
Pros:
Customer Service
Delivery Service
Cons:
None

by Eddie H from Fort Lauderdale, FL on Nov 23, 2013


  • Prices:
Pros:
None
Cons:
Customer Service
Warranty Claims

by Lisa G from Port Saint Lucie, FL on Nov 3, 2013

Official Response
Lisa,

Will you please email or call with your name, address, phone number, and order number from your purchase at City Mattress? I will make sure we get the details necessary from you to get to the bottom of your concerns. Thank you in advance. Sincerely, Katie Shotwell


  • Prices:
Pros:
None
Cons:
Price
Return Policy
Overall Value

by Michael R from Vero Beach, FL on May 23, 2013


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Product Information
Transparency

by Karl S on Jan 4, 2013


  • Selection: Good
  • Expertise: Excellent
  • Service: Excellent
Pros:
Product Information
Store Appearance
Cons:
Overall Value

by David M from Deerfield, IL on Feb 9, 2010