Comparison
One of the most commonly cited complaints about the mattress industry is the difficulty consumers have in comparing products, whether across different companies or within one company's line-up. There are several reasons why comparing mattresses is so difficult:
- Hidden features. The most important factors that differentiate one mattress from another are hidden from view, inside the mattress.
- Confusing naming practices. To make it difficult for consumers to compare, most retailers ask the manufacturer to use different names and fabric coverings from equivalent beds sold at other stores. Some stores will offer to decode this for you by telling you which mattress they carry is 'comparable' to the one you found at another store. However, these comparisons are not verified by the manufacturer and thus can not always be accurately relied upon.
- Complex product details. In some cases, retailers are willing to provide detailed 'product specs' for their mattresses. However, this information still tends to be very difficult for the average consumer to interpret and compare on their own. For example, product specs typically contain lots of unfamiliar terminology and are often presented in an inconsistent format across retailers.
Q&A Comparison
Store Reviews
Praise for Comparison
- Purchased from Mattress City (Everett, WA)
- The Emerald brand
- Purchased from Mattress Source (Columbia, SC)
- The Cloud Luxe (2010) model from the TEMPUR-Cloud Collection (Pre-2014) line by TEMPUR-Pedic
“Mattress City inEverett,WA - 1449 (Perfect mattress set, excellent service!)”
I had been to five or six mattress stores between Marysville and Everett and really wasn't sure about where to take the $$ plunge and actually go through with the purchase of my first new mattress. The couple that owned this store were very informative and demonstrated transparency as they …
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“Mattress Source inColumbia,SC - 1201 (Mattress Source gave me sweet dreams)”
I came in the store, after only doing a small amount of browsing elsewhere, and was completely opposed to Tempurpedics. The manager of the store was so knowledgeable and helpful he completely changed my mind about them. He showed me other options (pillow top, latex, and memory foam) while informing …
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Complaints for Comparison
- Purchased from Sleepy's (New York, NY)
- The Sealy Posturepedic (Pre-2017) line by Sealy
- Purchased from Star Furniture (Bakersfield, CA)
- Purchased from Jonathan Stevens Mattress
- The Jonathan Stevens brand
- Purchased from Mattress Warehouse / Sleep Happens (Durham, NC)
- The Beautyrest brand
- Purchased from Metro Mattress (Albany, NY)
- The Serta Trump Home line by Serta
- Purchased from Schewel Furniture
- The Spring Air Back Supporter line by Spring Air
“Mattress Firm inNew York,NY - 1015 (Good store in Manhattan)”
Overall, a good experience.
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“Star Furniture inBakersfield,CA - 1438 (Not a star at all!)”
Bought a dining room set for $4000.00, when it was delivered I noticed the hutch had bubbles all throughout the middle glass pane. I got out my invoice and also noticed they charged me a delivery fee of 160.00. So when I called them I figured they would meet me …
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“Jonathan Stevens Mattress - 1428 (Not happy with my purchase)”
My shopping experience was very nice. Probably a large part of my selecting this mattress was because I liked the salesman, he was easy to talk to and did not pressure me in any way,and that is what I like. I had looked at many different brands and was becoming …
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“Mattress Warehouse inDurham,NC - 1002 (Solid Store)”
I went into this store with zero knowledge of beds. The salesperson who helped us was very knowledgeable, helpful, and didn't try to push the uber expensive beds on us. He was patient, and let us try a bunch of different types of beds to compare (even the most expensive …
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“Metro Mattress inAlbany,NY - 1084 (Knowledgeable Staff)”
Out of the 4 stores I went to, I found that the salesman at Metro Mattress could answer any question I had. I did my research and in fact tried to throw him a couple screwballs, even with brands that they didn't carry. The salesmen was able to explain the …
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“Schewel Furniture - 1450 (Great Store - Poor Service )”
Store was awesome. Sale person did good job was knowledgable.. however all they wanted was a sale and told me item could be returned. Did not honor this statement and now I am stuck with a mattress that has caused me and my husband severe back, neck, shoulder hip and …
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