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Katie Shotwell

Mattress Expert

About Katie Shotwell

Comments - Katie Shotwell

Do yourself a favor….go somewhere else.
Posted: November 18, 2013

City Mattress in Jensen Beach, FL

Lisa, Will you please email or call with your name, address, phone number, and order number from your purchase at City Mattress? I will make … (Read full comment)

Nice bed. Comfortable. Durable.
Posted: November 18, 2013

Serta Perfect Day

Dear Len, Please email or call me with your name and address so we may contact you to get to the bottom of your concerns. … (Read full comment)

Deep center dip
Posted: February 28, 2015

SleepLogic LifeScape

Hi. Please contact the Hamburg showroom where you purchased to request an appointment with the service manager to inspect your set! Thanks, Katie (Read full comment)

Don't believe CityMattress!
Posted: October 7, 2016

PranaSleep Om

Bre, please contact the City Mattress showroom where you purchased and speak to the manager. We will always work with customers to resolve any issues. … (Read full comment)

Wish I'd never wasted the money.
Posted: July 14, 2017

PranaSleep Om

If the leveling pads did not help with your mattress, please contact the show room where you purchased so they may help you resolve your … (Read full comment)

Great Customer Service
Posted: September 15, 2017

City Mattress in West Palm Beach, FL

We are so glad that you are happy with your City Mattress experience. Please let us know if there is anything else we can do … (Read full comment)

Great Experience At City Mattress
Posted: February 26, 2019

City Mattress in Jensen Beach, FL

Thank you for your purchase and your nice words! (Read full comment)

Great delivery people - quick, efficient, personable
Posted: December 26, 2019

City Mattress in Amherst, NY

Thank you for your patronage and the great review! (Read full comment)

Super Vinyasa 7th Generation Luxury Plush
Posted: February 20, 2020


David - thank you for your comments about your new PranaSleep Super Vinyasa Luxury Plush mattress. Your mattress is performing exactly as it should and … (Read full comment)

Year 2 - mattress needs to go!
Posted: May 24, 2020

PranaSleep 5th Generation Super Vinyasa 5 Super Plush

Kent, Your mattress is under warranty if it is only a year and a half old. Please contact the retailer where you purchased it to … (Read full comment)

Excellent shopping experience!
Posted: June 14, 2021

City Mattress in Penfield, NY

Janet, thank you for your nice review and your patronage. Chuck is a great salesman and an asset to City Mattress. Thanks again! (Read full comment)