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Nest Bedding Mattress Store Reviews

92
Shopper Rating
92 ratings + 42 reviews
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What Shoppers Are Saying Nest Bedding

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Top Praise & Complaints Nest Bedding

Praise

People who are happy with Nest Bedding frequently praise Customer Service.

  • Service
    48%

    Customer Service
    Sales Pressure
    Professionalism

Complaints

Most helpful positive review

Best experience I've ever had in a Mattress Store

No pushy salespeople, just honest opinions - fair pricing and great products. Read more »

Anthony from Denville, NJ

Most helpful negative review

need better communication with client.

the nest bedding company did not, in my opinion, do a very good job at letting me know when the bed was to be here. i called them several times because it seemed to take longer than i was expecting. Read more »

Diann H from Littleton, CO


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Ratings Breakdown Nest Bedding Reviews

Summary % Praising % Complaining
Service

45%
Customer Service, Sales Pressure, Professionalism
5%
Selection

10%
2%
Expertise

10%
0%
Other Features

2%
0%

Reviews Nest Bedding

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Nest Bedding Reviews
Ratings
Ratings


(based on 92 ratings + 42 reviews)

  • 5 stars
    (32)
  • 4 stars
    (2)
  • 3 stars
    (6)
  • 2 stars
    (2)
Recommendations
Recommendations 87 of 92 ratings would recommend Nest Bedding to a friend

  • Selection: Very poor
  • Expertise: Excellent
  • Service: Very poor
Pros:
Customer Service
Cons:
Product Quality

Official Response
Sorry, firmer piece, not softer piece of latex


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None

by Kyle S from State College, PA on May 14, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Professionalism
Cons:
None

by Jennifer G from Englewood, CO on May 14, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Good
Pros:
Customer Service
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Good
Pros:
Customer Service
Expertise
Professionalism
Cons:
None


  • Selection: Good
  • Expertise: Good
Pros:
Communication
Product Quality
Cons:
None

by Coral S from Frazier Park, CA on May 9, 2018


  • Selection: Good
  • Expertise: Excellent
Pros:
None
Cons:
None

Official Response
Nah they are pretty good too! Best materials in the industry and leading lifetime warranty and guarantee


  • Selection: Good
  • Expertise: Excellent
Pros:
Product Information
Professionalism
Sales Pressure
Cons:
None

by Loie R from Los Angeles, CA on Apr 4, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None

by Melinda B from Northridge, CA on Apr 4, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None

by Dr. J from Ogden, UT on Mar 28, 2018


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Price
Cons:
None

by Kenna F from Richmond, CA on Mar 27, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Professionalism
Cons:
None

by Andrea W from Clear Lake, MN on Mar 27, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None

by Marlene O from Henderson, NV on Mar 27, 2018


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Recommendations
Sales Pressure
Cons:
None

by Fred M from Studio City, CA on Mar 27, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None

by Jan And A from Los Altos, CA on Mar 27, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None

by Gerald W from North Palm Beach, FL on Mar 7, 2018


  • Selection: Excellent
Pros:
Customer Service
Delivery Service
Cons:
None

by Ang from Houston, TX on Mar 6, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None

by Leslie T from Oakland, CA on Mar 6, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None

by Anthony from Denville, NJ on Mar 6, 2018


  • Selection: Good
  • Expertise: Excellent
  • Service: Good
Pros:
None
Cons:
None

Official Response
We can do that for you, reach out to todd [at] nestbedding [dot] com


  • Selection: Fair
  • Expertise: Poor
  • Service: Fair
Pros:
None
Cons:
None


  • Selection: Excellent
Pros:
Delivery Cost
Delivery Speed
Price
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Price
Shopping Efficiency
Cons:
None

by Jodi from Larkspur, CO on Feb 2, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Good
Pros:
Customer Service
Product Quality
Sales Pressure
Cons:
None

by Ryan from Madison, WI on Jan 21, 2018


  • Selection: Good
  • Expertise: Excellent
Pros:
None
Cons:
None

by Reed I from Ridgefield, CT on Sep 19, 2016


  • Selection: Good
  • Expertise: Good
  • Service: Poor
Pros:
None
Cons:
Customer Service
Return Policy

Official Response
Every mattress company requires you to try a bed, it's called an adjustment period. It's in the policy you agreed to when you purchased. Yes, you threatened us, so we gave in, despite you agreeing to the terms of the sale. Most people understand that when you get a new bed, there can be some aches and pains as your body goes from an old bed to a new bed. And labels are true. You didn't like the feel. Most people simply exchange it after the trial period.


  • Selection: Good
  • Expertise: Good
  • Service: Excellent
Pros:
None
Cons:
None

by Jessica R from Houston, TX on Sep 15, 2016


  • Selection: Good
  • Expertise: Excellent
Pros:
None
Cons:
None

by Alexander P from Los Angeles, CA on Sep 15, 2016


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None

by Leisa G from Carpinteria, CA on Sep 15, 2016


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None

by Pam B from Hurst, TX on Sep 15, 2016


  • Selection: Excellent
  • Service: Excellent
Pros:
None
Cons:
None

by Todd R from Herrin, IL on Sep 14, 2016


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None

by Stephanie G from Nashville, TN on Sep 14, 2016


  • Selection: Good
  • Expertise: Fair
  • Service: Poor
Pros:
None
Cons:
Customer Service

Official Response
Hi Diann, you ordered your mattress in the evening after the close of business on April 6th. We quoted 5-7 business days then. Your mattress arrived on the 15th of April, 6 business days. Here are the emails that were sent to you.
Christian Alexander sent a follow-up email to Diann.
1:52pm
APRIL 11
Joe Alexander sent a follow-up email to Diann.
9:49am
APRIL 6
Order confirmation email was sent to Diann.
So, we delivered the bed in 6 business days, and sent you confirmation emails, tracking emails. Not sure what I am missing with your complaint here, but I think you can see that we not only delivered on time but sent you lots of communication along the way.


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None

by Florence L from Culver City, CA on Sep 13, 2016


  • Selection: Fair
  • Expertise: Good
  • Service: Good
Pros:
None
Cons:
None

Official Response
What kind of sinkage issues are you having? What kind of base are you using?


  • Selection: Good
  • Service: Fair
Pros:
None
Cons:
None

Official Response
Dude! Email me directly sorry we somehow missed this joe [at] nest bedding [dot] com


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None

by Jeremy G from Wantagh, NY on Aug 17, 2016


  • Selection: Excellent
Pros:
None
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Product Quality
Cons:
None

by Bennett O from Andrews, SC on Aug 11, 2016


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Product Selection
Cons:
None

by Antonia V from Studio City, CA on Aug 5, 2016


  • Selection: Good
  • Expertise: Good
  • Service: Excellent
Pros:
Customer Service
Cons:
None

by Ellen R from Saint Louis, MO on Aug 5, 2016

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