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Mattress Direct

What Shoppers Are Saying Mattress Direct

You are currently viewing the Mattress Direct reviews page.
Be sure to visit the Mattress Direct profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints Mattress Direct

Praise

Complaints

People who are unhappy with Mattress Direct frequently complain about Customer Service.

  • Service
    100%

    Customer Service

Most helpful positive review

Box Spring

The dust cover was torn on my box spring when I received it. I called the store to report it and was told I could just tear it off because it serves no purpose. I also asked if I could swap it for a low profile box spring because this one has my bed … Read more

Robin from Terry, MS

Most helpful negative review

DO NOT SHOP AT MATTRESS DIRECT STORES

Mattress Direct in Gulfport MS knowingly sells defective beds. You must purchase a mattress cover ($175) in order to receive the warranty. Their beds begin to concave after only a few months. The ridiculous task you have to perform in order to prove your… Read more

Julina S from New Orleans, LA


Do you have something to say about Mattress Direct? Write a Review!

Ratings Breakdown Mattress Direct Reviews

Summary % Praising % Complaining
Service

35%
65%
Customer Service
Selection

0%
6%
Expertise

18%
0%
Other Features

6%
0%

Reviews Mattress Direct

Do you have a Mattress Direct mattress? Write a Review!

Mattress Direct Reviews
Ratings
Ratings

(based on 23 ratings + 16 reviews)

  • 5 stars
    (4)
  • 4 stars
    (1)
  • 3 stars
    (1)
  • 1 star  
    (11)
Recommendations
Recommendations 11 of 23 ratings would recommend Mattress Direct to a friend

  • Selection: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Transparency
Warranty Claims

by Julina S from New Orleans, LA on Sep 20, 2023


  • Selection: Good
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
None

by Robin from Terry, MS on Jun 25, 2021


  • Selection: Excellent
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Professionalism
Shopping Efficiency
Transparency

by mel on May 12, 2021


  • Selection: Good
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
Customer Service

by Roxanne from Gonzales, LA on Apr 1, 2021


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Professionalism

by Endia S from Gulfport, MS on Mar 26, 2021


  • Selection: Very poor
  • Expertise: Poor
Pros:
None
Cons:
Customer Service
Return Policy

by Clay from Lockport, LA on Mar 14, 2021


  • Selection: Very poor
  • Expertise: Excellent
  • Service: Very poor
Pros:
Customer Service
Cons:
Issue Resolution
Repairs

by Ina a from Baker, LA on Jan 15, 2021


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Expertise
Professionalism
Cons:
None

by Jerry M from Raceland, LA on Jun 3, 2019


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Cons:
None

by Stacy from Ridgeland, MS on May 24, 2019


  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Return Policy

by Gail from Ballwin, MO on Dec 5, 2018


  • Selection: Poor
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Overall Value

by Liz from Baton Rouge, LA on Nov 9, 2018


  • Selection: Very poor
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Assembly
Issue Resolution

by Melinda from Covington, LA on Nov 4, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Store Cleanliness
Cons:
None

by Candice from Gretna, LA on Oct 2, 2017


  • Selection: Poor
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Professionalism

by Kathleen from Biloxi, MS on Sep 3, 2017


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Delivery Service
Expertise
Professionalism
Cons:
None

by Dean H from Baton Rouge, LA on Jul 28, 2017


  • Selection: Fair
  • Expertise: Excellent
  • Service: Good
Pros:
Customer Service
Sales Pressure
Cons:
Product Selection

by Wayne J on Mar 23, 2013


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
Customer Service
Cons:
Delivery Service

by Leigh E from Jackson, MS on Mar 16, 2013