Serta
Mattress Ratings & Reviews

Serta logo
93/100
Excellent
Back Support
57
Pressure Relief
60
Sleep Quality
64
Stays "Cool"
65
Value
52
Warranty Service
44
Average Lifespan
10.5 Years
Back Support
57
Pressure Relief
60
Sleep Quality
64
Stays "Cool"
65
Value
52
Warranty Service
44
Average Lifespan
10.5 Years
FILTER
128k total ratings, 544 with reviews
Male
Kathy BBelleville, IL
Review left on Nov 7, 2012

Wasted $3k on this

I have had this mattress for about six months now. My first attempt a writing a review did not work, so I'll try again, and hopefully save someone from making the same mistake I did. First off, standard North American King Size beds are 76 x 80 inches. At the BASE, this mattress is close, but about 3 inches from the top, it angles in. So, the sleeping area, on top, where you actually sleep, measures more like 72 x 76 inches. Being 6'4", I have the first king size bed in my life, and my feet still hang off the end! Borderline fraud in my book. Funny the bed in the show room did not have that. This type of bed is called memory foam for a reason. It remembers exactly where you slept the night before, and keeps the indentation for you. Turning the bed works for one night, and one night only. Otherwise, once you get in, be prepared to stay in that exact same spot, exact same position, all night, every night. I can only relate trying to turn over in this thing as trying to roll up a sand dune. I actually pulled a leg muscle trying to roll over one night. Intimate relations with my wife are worse than the waterbeds of the '70's. At least then you had wave motion going for you. I'll leave that at that. In life, there are some things you want to be hot. Showers, coffee, hot tubs. Not your mattress. One of the selling points of this thing was the extra gel that kept it cool, comfortable. Not so. In the winter, this may be an advantage, turning the heat off when it's 20 below zero and staying toasty warm. The other 9 to 10 months of the year, not so good. I have to admit, I usually don't get taken this bad. I did this time. Trusted what I thought was a first rate company to produce a first rate product. $3000 and I sleep on the couch. And yes I contacted the store I bought it from. "You slept in it, it's yours".
This review is for Serta iComfort Prodigy Plush
Official Response
Debra, We are very sorry to hear about your experience, especially since we have so many people happy with the iComfort. Please contact us for assistance (https://www.serta.com/contact/). -Serta
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Female
Anneka B
Review left on Oct 30, 2012

Unsure

I''m not sre if I'm still getting used to this mattress, my first night was good, and from then its slowly getting worse. I definately have THIS mattress, and it has the cooling gel, but after laying in it for a few hours I start to get really hot and find I'm tossing and turning to keep cool. my partner says that he is experiencing the same and we're really shocked after paying so much for a cooling mattress when we explained that we suffer from the heat. its definately hotter than out old spring mattress, and I keep wondeirng if we're doing something wrong, but we're just sleeping on the thing lol. I love the support and feel very well rested when I manage to sleep, and if I could stay in the same position I think I would get a wonderful nights sleep, but I just get too hot and have to move which is driving my partner mad. In the shop they explained that they've only had one complaint and that is of the mattress being too cold!!!! I wish that was my complaint. well, here goes night 4 and I'm dreading it. I spent all my savings and have been waiting for a new mattress for ages, I just feel a bit let down.
This review is for Serta iComfort Genius

Female

Back Sleeper

150-200 lbs

Official Response
We're happy to hear that the feel of the bed is good for you. We do suggest to use bedding that is made of breathable material to get the full benefits of the Cool Action Gel. Serta Mattress
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Male
Eleanor MHouston, TX
Review left on Oct 30, 2012

Roll from pillow to foot end to ease firmness

If 2 firm at 1st, get on bed once per day & roll from pillow end to foot end. I still believe in turning mattresses (not flip, but turn). Hoping this bed will last at least 15 years. Love the firmness.
This review is for Serta iComfort Genius
0
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Male
Debra VFond Du Lac, WI
Review left on Oct 29, 2012

Holy saggy batman

We took time and chose our set carefully for the right comfort level and this mattress started out quite firm but within weeks it lost its ability to return to shape, we now have a visible big high spot in the middle of the bed and sink down 6 inches on either side when we sleep. We both have spent more on chiropractors than for the bed and been in misery due to this and the fact you are sunk so low you cannot turn or get out of bed. I would think at the cost it would take longer than months to lose its shape. We bought this because of the 25 yr warranty but find we got no help and nothing done to correct our problem. Somehow I managed to lose my receipt so don't do that or you are out of luck, they will not help you in any way. If I could I would drag it down there and set fire to it on their doorstep.
This review is for Serta iComfort Insight
0
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Male
Jane HAtlanta, GA
Review left on Oct 20, 2012

$3,000 Wasted

If you like throwing away $3,000 - this is your bed. Feels like you're sleeping on cotton balls after 3 months. Foam breaks down. You'll be sleeping in a hole.. Want to roll over you have to climb up hill first. Like waking up at 2am drenched in sweat. You will love this "cool" foam mattress". 10 year warranty. Ha Ha Ha Ha.
This review is for Serta
Official Response
Jane, We are very sorry to hear about your experience. It's natural for there to be impressions in a mattress after time, but if you think it's defective, please contact us for assistance (https://www.serta.com/contact/). -Serta Mattress
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Male
Jason FOmaha, NE
Review left on Oct 19, 2012

Wish I would have done more research!

My wife and I purchased a Vera Wang mattress for $2500 in April of 2011. It was less than 6 months before it started sagging pretty badly. We rotated the mattress as we were told to in their instructions, and it was still that bad. We contacted The Bedding Company in Omaha Nebraska to file a claim. When Robert (the owner of the store) came out to inspect the mattress he said that a stain on the mattress invalidates our warranty. He also yelled and screamed at me every time I talked to him. He had me so worked up that by the time I called Serta to talk to them about it, they were upset about my attitude. I guess they don't like to be yelled at either. The guy from Serta claims that they care if a customer is upset, but still insisted on hiding behind the warranty. We were never given a copy of the warranty. There was a piece of paper that said that the receipt and the tag on the mattress were our warranty. The only thing that refers us to any sort of warranty is a small code on the corner of the tag that says W9. That's it. There's no label that says warranty code or anything. There's certainly nothing that warned us to seek out a copy of the official warranty. The Serta guy said 'some' stores don't give you a copy because it's available online. Then shouldn't it say that on the receipt?! As far as I'm concerned, they lied and cheated their way to our money. I've seen numerous posts about this bed being bad in about the same amount of time. It seems that they never 'want' to honor their warranties. I read on a message board that they will look for a tiny little drool stain in order to not have to fix it. We'll never buy anything more than a standard mattress, and will make sure it has a cover on it immediately. Shame on you Serta, and shame on The Bedding Company in Omaha, Nebraska!
This review is for Serta Vera Wang
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Male
Karla RKearny, NJ
Review left on Oct 16, 2012

SO FAR SO GOOD

After sleeping in the same, cheap spring mattress for 5 years, we really enjoy the icomfort. The first night it was different. Since the mattress is new, it felt hard. But today will mark the 4th night sleeping on it and I must say I slept like a baby last night. The same goes for the pillows. They were very hard on the first night, but they are definitely softer now. My husband and I were having back pains from the spring mattress and neither of us has had back pain in the past few days. Mind you, we just bought a house and have been painting for the past week. Unfortunately, there are many mixed reviews about this mattress but from our experience so far we like it. It might be a different experience for you.
This review is for Serta iComfort Genius
0
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Male
David FIthaca, NY
Review left on Oct 15, 2012

Bliss

They say that the people that write reviews are those that either love or hate the product. Well, we are the ones that love it. I weigh 185 and my girlfriend is about 115. We have only had it for two months but we both rave about it. Although it may have become slightly softer over the two months, the change is hardly noticeable. It also started a bit stiffer than the one in the store but now is pretty close to what was there. However, we are glad we purchased the stiffer prodigy. Lower back problems have improved a bit but I didn't expect it to cure everything. The foam smell lasted just a couple days (as opposed to two weeks with the old foam topper). Overall, well worth the money. We were even happy with the salesman at Metro mattress that gave us a beautiful Amish frame for a good price. The price in the stores is fixed by Serta, but they can give you a deal on the extras.
This review is for Serta iComfort Prodigy Plush
0
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Male
Denise PMount Pleasant, MI
Review left on Oct 11, 2012

Looks are decieving

I bought this bed at the end of June and it is now October 11, 2012 and there are two definate inpressions where we sleep. The memory foam has done lost it's memory. For the money we paid for this high end matress it should have lasted 3 or 4 years before it started doing that. But if it is this bad now just think how bad it will be then. I'll be sleeping on springs in a hole the size of texas. Will never buy another Serta matress again. Oh sure it is covered under warranty but I have to go through the store to have it taken care of. That should come from the Company instead of making the store do all of the warranty work.
This review is for Serta Perfect Day
Official Response
Denise, We're sorry to hear about your experience. Please contact us for assistance or with any questions that you may have (https://www.serta.com/contact/). -Serta Mattress
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Female
Kim PLake Havasu City, AZ
Review left on Oct 3, 2012

Hot, hot, hot

I almost went with the Serta I Comfort but decided to try this first since it had a similar cooling system. I'm so disappointed on how HOT it sleeps because other than that I love the comfort. I find myself all over the bed looking for a cool spot. This morning I found myself sideways across the bed. I hate to do it, but I'm going to have to see if they stand by their guarantee of 120 trial period and if not completely satisfied you can return it.
This review is for Serta Trump Home

Female

Side Sleeper

150-200 lbs

0
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Serta Mattress Reviews - Page 48 | GoodBed