Serta
Mattress Ratings & Reviews

Serta logo
93/100
Excellent
Back Support
57
Pressure Relief
60
Sleep Quality
64
Stays "Cool"
65
Value
52
Warranty Service
44
Average Lifespan
10.5 Years
Back Support
57
Pressure Relief
60
Sleep Quality
64
Stays "Cool"
65
Value
52
Warranty Service
44
Average Lifespan
10.5 Years
FILTER
128k total ratings, 544 with reviews
Male
Bob MWilmington, NC
Review left on Jan 11, 2013

Customer Service Sucks

Good mattress but in today's day and age, if you spend 2k, you should have wonderful customer service from a central location, not a local sales rep.
This review is for Serta iComfort Genius
Official Response
Bob, We're very sorry to hear about any issues that you've had. Unfortunately, I do not know the background of your situations, but we typically have customers make initial contact with the retailer for exchanges and returns because each retailer policy differs from the next. However, if you've received a mattress with ANY type of stain, it's unacceptable and should be taken care of. Please contact us for assistance (https://www.serta.com/contact/).
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Male
Shannon SLafayette, LA
Review left on Jan 3, 2013

DO NOT BUY THIS MATTRESS!!!

They love to sell this product by saying it has a 120 day guarantee! Dont buy into that! I purchased one on 12/27/2012. Slept in it for a week and was in tears every morning when I woke because my back hurt so bad. Contacted Conn's to let them know I hated it and could not walk, and wanted to return it! They told me that I had to wait 31 days and could only exchange it for another mattress. Thing is they do not have another mattress that I can sleep in there. So I am really screwed. Have a very expensive mattress that I cannot even sleep in!! Contacted Serta and they responded to get with Conn's - WOW!
This review is for Serta iComfort Insight
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Male
Valerie EClarksburg, WV
Review left on Jan 3, 2013

So far....

We love our new king sized Genius. We both have back and joint issues. So far we have not experienced the mattress heating up, unpleasant odors, sinking in of the mattress, or anything else negative. We are both 'plus sized' people and my husband is always warm. The salesman did tell us that the storage of the mattresses can cause the odors and sinking in of mattresses. He said it depends on whether or not the are stored laying flat or standing upright will determine if there is off gassing. Warehouse handling can affect whether or not it will sink in in spots too, he said. All I know is that we LOVE our Genius. Lest I forget, he threw in two free scrunch pillows! They are WONDERFUL!! We both snore, but much less since using these fantastic pillows. The only reason we both know this is because he got up to let the dog out and had to check to see if I was ok...wasn't snoring loudly! He used to wake himself up snoring...Sleeps through the night with no neck or back pain and minimal snoring. Best purchase we have made in 20 yrs of marriage!
This review is for Serta iComfort Genius
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Male
Steve HRochester, NY
Review left on Dec 30, 2012

Suffered Long Enough

My wife was tired of this mattress after 6 months when it started sagging), and I thought it just needed more break in time. Suffered through it but now the sagging is about 3" on each side. Time for another mattress. Going to Prana.
This review is for Serta Vera Wang
Official Response
Steve, We're sorry to hear about your experience. Have you been in contact with your retailer? If this is a situation where the mattress is defective, you can follow up on your warranty and exchange. We suggest contacting your retailer to have an inspector see the bed. - Serta Mattress
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Male
Cindy LBurlington, ON
Review left on Dec 30, 2012

mattress is not supportive, backaches!

I purchased this mattress a year ago from Sleep Country $2500 and it seemed fine at first. But within a few months I noticed back and neck aches and kept waking all night. I went away on vacation and slept amazing and then realized it was my sagging mattress. I called for the warranty but no one will return my call. This bed lacks the support and gets too soft very quickly and then the backaches start. We regret purchasing this mattress and will lost so much money after only a year! We just purchased the beautyrest black collection top bed firm with pillow top. I cannot wait to have a good nights sleep. If purchasing a memory foam buy temperpedic, their beds don't sag!
This review is for Serta iComfort Savant Plush
Official Response
We're very to hear about your experience. We realize that you have purchased a new mattress and hope you are happy with your new model. If you still have your Savant, please contact us for assistance (https://www.serta.com/contact/). -Serta Mattress
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Male
Melissa HCrestview, FL
Review left on Dec 20, 2012

Developed back issues because of this bed

Got this bed because it had a 25 year warranty and was comfortable at the store. After a few months back started hurting as the mattress contours to you and stays creating an uncomfortable sunkin hole you sleep in. So angry for the price I paid. I now have severe back pain and spine is un alined. Ive never had any injuries or back issues so its from the bed. Now I have to go to physical therapy twice a week. This bed has seriously ruined my life. I use to be active but now can barely get up in mornings. Spent $3800 to sleep on my couch! No one from serta has called be back even with my receipt and warranty. DO NOT buy this bed !
This review is for Serta iComfort Insight
Official Response
Melissa, We're very sorry to hear about your experience. Please contact us for assistance (https://www.serta.com/contact/) so we can check into why you haven't been followed up with.
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Male
Kevin WPotwin, KS
Review left on Dec 14, 2012

Perfect

Picked this mattress up a month ago and absolutely love it. It starts out pretty firm like i was told from the store assistant manager but after a couple weeks its becomes perfect. Great bed for a great price
This review is for Serta iComfort Genius
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Male
Sharon S
Review left on Dec 2, 2012

I regret the purchase of my iComfort

I am so dissapointed in my $2,000 iComfort bed and even more dissapointed in the level of customer service from Serta. I am playing by Serta's warranty rules yet after numerous calls and visits to the store where we purchased it, and two calls to Serta, my husband's side is still an uneven and sloped surface that keeps him awake at night and makes his back hurt during the day. I'm on the verge of donating it to whoever will pick it ip and buying a traditional mattress, all in the name of a good night's sleep. It goes to show that you don't always get what you pay for. Please be aware that what you experience when laying down on a store's sample mattress is not necessarily what will be delivered to your bedroom.
This review is for Serta iComfort Savant Plush
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Male
Christie SLadera Ranch, CA
Review left on Nov 23, 2012

Mattress size is not correct!

I bought the iseries from Macy's in July. I was converting a queen size frame to a California king, so I had to measure the mattress. Cal. King is supposed to be 72x84. This measured 70x82. When they replaced it, again it was 70x82. When I contacted Serta, they told me it was impossible. They have quality control. Macy's replaced it again with no problem. Again wrong size. Sertas customer service was very rude. I spoke to several different people and they were all rude. To make a long story short, I have had 4 mattresses delivered- all we're 2 inches too short and 2 inches short on the width. I like the bed,but now I need to decide what to do.
This review is for Serta iSeries Moonlit Dream Tight Top Cushion Firm
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Male
Alan DCharlotte, NC
Review left on Nov 12, 2012

Sags!

After only two months, our King Serta Bellagio pillow top has two sag areas where we sleep, and now it is noticeably raised in the middle! We are a normal weight/slim couple and it's hard to get into the middle because we slope back down to the sagged areas!
This review is for Serta Bellagio
Official Response
Hello Alan, We're very sorry to hear about your issue. Please contact us (https://www.serta.com/contact/) for assistance.
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Serta Mattress Reviews - Page 47 | GoodBed