Serta
Mattress Ratings & Reviews

Serta logo
93/100
Excellent
Back Support
57
Pressure Relief
60
Sleep Quality
64
Stays "Cool"
65
Value
52
Warranty Service
44
Average Lifespan
10.5 Years
Back Support
57
Pressure Relief
60
Sleep Quality
64
Stays "Cool"
65
Value
52
Warranty Service
44
Average Lifespan
10.5 Years
FILTER
128k total ratings, 544 with reviews
Male
Donna CLa Pine, OR
Review left on Mar 23, 2013

Too hot

I will never purchase any mattress again that has memory foam no matter the hype of "cool gel technology"...it just doesn't work! I need to get up 1-2x a night to let it cool off before I can get back to sleep on it again. My room temp is between 55-60 degrees & I'm still throwing the sheets off. I'm hoping Serta still makes a bed without this new technology?
This review is for Serta Perfect Day iSeries Celebration Firm
Official Response
We do sell mattresses without memory foam, but we do also want to make sure that you have sheets and a mattress protector made of breathable materials where you can get the full benefits of the Cool Action material. Serta
0
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Male
Tanya R
Review left on Mar 22, 2013

Best mattress i have ever had

This mattress was purchased after i had been struggling with years of back pain. i purchased the memory foam version of this and started noticing a difference with in the first 3 months. i feel like i am sleeping on a cloud! it also for some reason stopped me from rolling around so much in the middle of the night. after i had surgery and i was instructed to stay in bed for days i knew this was by far the best mattress i have ever had. in the past i couldnt stay in bed for more then a few hours but with the memory foam vera wang mattresss i found i could stay there all day and all night and not feel sore. ive had the best sleeps on this . BEST MATTRESS EVER! best sleeps, hugs my body perfectly, very comfortable. i have owned this mattreess for three years and no problems
This review is for Serta Vera Wang
0
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Male
Luz SCrestview, FL
Review left on Mar 13, 2013

Gone bad after 2 years

We have had this mattress for 24 months. We have severe body impressions that are now causing us of have restless nights and back pain in the morning. Serta has denied our claim since the body impressions aren't greater than 1 3/4" in depth. My husband is in the military with a very demanding job and needs his rest at night. We should not be looking to purchase new mattresses so soon. Trump should not stand behind this poorly made product.
This review is for Serta Trump Home
0
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Male
Ashley YYork, ON
Review left on Feb 22, 2013

Disgrace to the Company

the mattress began sinking at the 2 month point after purchase when the retailer was contacted a large pile of paperwork was given to us which needed to be completed. they took several months to review the complaint and then could not bother to show up at any of the times which were arranged to review the mattress. finally they arrived took a look and said there was nothing wrong. Whoever came is blind! company does not stand behind it's product at all, contact to Trump mattress company received no responses
This review is for Serta Trump Home Luxury
Official Response
We're very sorry to hear about your experience. We'd like to learn more to get an understanding of what happened. For further assistance, please email us (https://www.serta.com/contact/). Serta Mattress
0
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Male
Michael MDerby, NY
Review left on Feb 5, 2013

Buyer Beware!! Trust the Bad reviews!

My wife and I made our big just got Married purchase on bedroom set and this icomfort mattress. First 6 months were great! Soon developed a soft sink hole here we usually sleep. Rotating mattress helps for a week or so. We were totally suckered into buying this mattress! And to think, it was made 1 hour from where we live! My wife used to sweat like crazy in the beginning. Winter saves her. I had the issue only a few times. Problem is the poor quality of comfort in the icomfort. Warranty covers sagging to the naked eye. Well ours looks fine, but if you put an apple where we sleep it would probably disappear. Shame on you Serta! This mattress is borderline criminal. 85% of your icomfort owners experience the same things but you stand by your product and offer no type of condolence to your buyers. I'm 27 and have lower back pains because I'm practically sleeping in beach chair position. Have our first child on our way, can't go drop 2 grand on another bed. You managed to screw us this time, but never again and so help me , either will anybody 6 degrees from me.
This review is for Serta iComfort Savant Plush
0
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Male
Melanie CPittsburgh, PA
Review left on Jan 20, 2013

Super Comfortable but didn't last

My husband and I really loved this bed, it was very comfortable. When we were away we were always glad to come home to our very comfortable bed. However, we are replacing it after just 5 years because it hasn't lasted.
This review is for Serta Perfect Sleeper Langdon Firm Plush Pillow Top
0
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Male
Diane WMulino, OR
Review left on Jan 20, 2013

Sleep Sack aka Hammock

Our purchase of the iComfort Prodigy was a result of an exchange of a totally unacceptable innerspring mattress, exercising our "one-time comfort guarantee". Our salesperson assured us that, to approach the feel and comfort level of our old mattress, we should seriously consider a memory foam product. The concept of memory foam or any foam mattress was originally a negative concept to us due to the reported "hot sleeping" factor. We were introduced to the IComfort line by our salesperson who described the addition of gel to the memory foam to reduce the feeling of overheating while maintaining the reported positive features and support of memory foam. We advised our salesperson that a firm mattress was a absolute because of our sleeping preferences. Our mattress at home was a 19 year old Simmons "Beautyrest Silk" purchased new, rotated and flipped regularly.but was beginning to show signs of breaking down. We seemingly laid on every"firm" mattress in the store so many times that, after awhile, shopping became a blur. With the assistance of our salesperson, we left to consider the Prodigy, described to us as a "medium firm" mattress, one level softer than the Genius (which later we discovered was in error).The Prodigy was selected because we sleep in a cold room and felt the other model under consideration, the Genius, would be too hard in our cool environment based on the feel of the mattresses in the showroom.. We returned a couple of days later to make the purchase of the Prodigy, expecting some changes when the mattress was "broken in". What we didn't expect was the was the extent of changes that would occur over time. The mattress sleeps hot, offers no support unless totally on the edge, remembers exactly where the body was, is, has been in the past, and, without a doubt, will be for the duration of the mattresses life. Rotation of the mattress is the only option for changing the feel and action of the mattress, but this is only very temporary. The sensation of sinking in sand is probably the best choice of words to describe our nightly experience. We are unsupported, overheated and unable to move freely in bed, waking with sore backs and an ever increasing sense that we wasted $2000.00. As we write this review, we are awaiting delivery of another new mattress, from another manufacturer, counting down to the last night we will spend in this hammock, and remembering how good our old mattress still felt compared to what we can seemingly purchase now.
This review is for Serta iComfort Prodigy Plush
Official Response
We're very sorry to hear about your experience with the Prodigy, especially since we have so many customers who love it. Memory Foam mattresses in general aren't a fit for everyone as many people prefer the tradition innerspring beds like our Perfect Sleepers. We do hope that you are happy with your exchange.
0
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Female
Susan OHuntington, IN
Review left on Jan 20, 2013

Coughing all night but mattress is comfortable

The "Off Gassing" from the mattress is not tolerable by a person with sinus/allergy problems and sensitivities to strong odors including perfumes. I picked this iComfort mattress because the other foam mattresses were smelling really bad in the show room and I did Not notice any smell from the iComfort in the showroom. I think this problem needs addressed so people can figure out how to get rid of the odor fast before using the bed. The salesperson was great through our whole experience and the delivery was fast and excellent. I love the whole bed but am trying to figure out how to get the odor to go away. I can't find information on the internet or the manual about getting the odor out. I recommend this mattress for comfort but it needs aired out before sleeping on it.
This review is for Serta iComfort Savant Plush

Female

Side Sleeper

0
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Male
Patricia DAntioch, IL
Review left on Jan 19, 2013

Stuck in the 3" Cave

Threee years ago I bought what I thought would be the best mattress for my back wrong. Two and on half years later the center of tghe matress caved in and when you stand it on its side to turn it all the insides fall to one side, turn it the other way the the same this happens. I contacted Serta they said that the mattress was definately "defective" and we don't make those any more because we have had so many problems, but can't help me because I can't find my original receipt. I know I will be searching thru all boxes for that receipt. Because this single mother of three has to have a decent bed to sleep on so I don't wake up in pain. I have to work. But if I don't find that receipt Serta will be leaving me out in the cold.
This review is for Serta Vera Wang
0
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Male
Debbie RBirmingham, AL
Review left on Jan 13, 2013

NEVER again buy a Serta

As long as I live, I will NEVER buy another Serta mattress. A 105 lb. girl slept on this mattress for less than a year and it began sagging but not quite at the 1 1/2 inch mark to keep us from filing a claim. Shame on you Serta.
This review is for Serta
Official Response
We are sorry to hear that you aren't completely satisfied. We do stand behind our product and our warranty 100%. Our body impression and sagging thresholds are determined through very precise and thorough testing that simulates years of actual mattress use. We believe that our warranty is in line with industry best practices and we strive to provide the best and fair service regarding our products. We regret that you moved on to another brand, and we appreciate the feedback you have shared here with us.
0
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Serta Mattress Reviews - Page 46 | GoodBed