Serta
Mattress Ratings & Reviews

93/100

Excellent

Based on 128k real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.5 Years

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.5 Years

Shop this Brand

on serta.com

Not sure this product is right for you?

Take the

GoodBed Match Quiz

Write a review of this product

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128k total ratings, 544 with reviews

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Chuck BWarren, OH

Review left on Jun 6, 2013

Fell like I am sleeping in a ditch

Both sides of this mattress have sunk in. It feels like I am sleeping in a ditch with a high barrier between the wife and I.

This review is for Serta

Owned for: More than 3 months

Condition: Completely worn

55 - 64 years old

Male

Side Sleeper

200-250 lbs

Prefers Somewhat Harder

Official Response

Thank you for bringing this to our attention. Please email us (https://www.serta.com/contact/) for assistance.

See full review+ 1 comment

Jim MVisalia, CA

Review left on May 29, 2013

WHat the salesman won't tell you

I hate this mattress. I like a firm mattress; we got the firmest one available. Felt great at the store. The salesman didn't explain anything about a "break-in" period, whereas, after a while the mattress gets softer and softer. While you sleep, the mattress will compress forming a deep trench tour body lies in. If you want to roll over, you have to wake up enough to lift yourself out of the trench &/or flop over. This trench eventually "bottoms-out" against the foundation; negating the form fitting effect. Unless you weigh 90 lbs like the model in the other brand's ads, you will experience the same thing. Additionally, if you sleep on your side, your mid-section & thighs (which are heavier than your lower legs,) will form a "v" trench in the foam. This puts negative pressure on the lateral and medial ligaments in your knees. Care has to be taken not to move in such a way as to hurt them while you sleep.If I hadn't spent so much on this, I would have replaced it by now. OBTW, the return period for the mattress was just under the length of the manufacturer recommended break-in period...Still waiting for a really great nights sleep. P/S, my back hurts worse with this than with the one it replaced.

This review is for Serta iComfort Insight

Owned for: More than 3 months

Condition: Completely worn

45 - 54 years old

Male

Back Sleeper

150-200 lbs

Prefers Somewhat Harder

See full review

Mike DNew Braunfels, TX

Review left on May 29, 2013

Sags, and NO Support after 4 months

I purchased a Serta, iComfort Genius, King Mattress and foundation on November 20, 2012. After four months the foam is soft, saggy and offers no support. Mattress Firm sells this bed as a firm bed which it was for a few months. I filed and paid $25.00 for an inspection,a man came out and put a string across the middle of the bed and found a 1/2"sag. I told him it was a foam bed and I had been out of the bed for 7 hours. I asked him to push on the part of the bed I sleep on and feel how soft the foam had become. He said no. I only measure the sag. I explained that they were missing the point. You can feel the difference in the foam. It gives like an old hotel bed and offers no support. I then called Mattress Firm and explained that the foam recovers after you get out of it but the foam is no longer supportive and sags when you get on it (I weigh 200 lbs.). The service rep told me comfort is not a warranty issue. He told me to Call Serta and I did. Then Serta said they do not handle warranty issues unless there was no store involved, and I needed to contact Mattress Firm. DO NOT buy a Serta iComfort Genius because it loses its support in a very short time. DO NOT buy from Mattress Firm because they will not deal with the problem.

This review is for Serta iComfort Genius

Owned for: More than 3 months

Condition: Completely worn

45 - 54 years old

Male

Back Sleeper

150-200 lbs

Prefers Somewhat Harder

See full review+ 1 comment

Jim CEl Segundo, CA

Review left on May 25, 2013

Saggy Lumpy Dumpy

The mattress looked and felt very nice when I purchased it. Only a few years later and it sags more than an inch. I've been attempting to get Serta to honor their warranty for four months now. Two Serta inspections and numerous calls and emails later and I'm still stuck with this garbage mattress. I'm a 6 foot male weighing 168 lbs. The inspector will mark a little baby powder dust as a stain, so make sure your mattress is completely spotless prior to an inspection! Still, I'm certain they will find a way to ignore their warranty. Has anyone here had their warranty honored? Ignore any "Serta attempting to save face" response below, since I've already emailed Serta numerous time to no avail.

This review is for Serta Perfect Sleeper Capitol Firm Top

Owned for: More than 3 months

Condition: Completely worn

35 - 44 years old

Male

Back Sleeper

150-200 lbs

Prefers Somewhat Harder

See full review+ 1 comment

Edgar WSaskatoon, SK

Review left on May 12, 2013

Might be 5 stars depending on when/if the smell subsides.

Has a synthetic odour. I see lots of people complaining. They are also likely don't leave the house without a helmet on. Otherwise incredibly comfortable for this very picky sleeper.

This review is for Serta iComfort Directions Acumen

Owned for: Less than a month

Condition: Like new

25 - 34 years old

Male

Side Sleeper

150-200 lbs

Prefers Medium

See full review

D RSchenectady, NY

Review left on May 12, 2013

Only one night but holy cow!

I hope I don't eat my words but that was the best night of sleep I have had in quite some time. My wife and I have been married for 20 years - our old mattress was 16 years old and a high-end expensive one when we bought it. We both slept all the way through the night, never even getting up for a drink of water or anything. We tried to remember when that has EVER happened and we couldn't think of another time. My wife said "Did I snore?" I said "How would I know!!!?!??!" can't wait to go to bed again!

This review is for Serta Perfect Day iSeries Celebration Firm

Owned for: Less than a month

Condition: Don't know

45 - 54 years old

Male

Side Sleeper

200-250 lbs

Prefers Somewhat Harder

See full review

Mark J

Review left on May 10, 2013

Great Bed!

Make no mistake this bed is quite firm at first. There is a reason Serta wants you to sleep in it for at least 30 days prior to return. However, if you have back pain and are looking for support and comfort look no further! I've had back pain for yrs and after only a few weeks in this bed it is GONE! I think the gel does work to stay cooler as i live in the PNW with no ac and have no problem. The bed will take a couple of weeks to get used to but after that you should be in love with the bed...and best part is if your not just return it before 120 days. And a 25 yr warranty, that's great! Bottom line is if you have back pain and are looking for a great bed with great support that is amazing to sleep in give this bed a try. If you don't have back pain and are looking for a plush super soft bed this may not be a good fit. Hope this help.

This review is for Serta iComfort Insight

Owned for: 1-3 months

Condition: Don't know

25 - 34 years old

Male

Back Sleeper

150-200 lbs

Prefers Medium

See full review

Cindy FMathews, AL

Review left on Apr 22, 2013

Old Softy

This bed does have soft places even after one year. If you need any firm support this bed is not for you. I weigh 130lbs and my husband weighs 200, It is very obvious if you get on his side of the bed that there is a softer feel even in one year. Have called the store but was told warrenty only recognizes a measurable indentation as a defect,anotherwards, you must be able to look at it and see an indentation not feel it! We are now getting ready to get rid of it. Both of our backs hurt in am.2600.00 down the toilet!

This review is for Serta iComfort Insight

Owned for: More than 3 months

Condition: Moderately worn

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Harder

Official Response

We hate to hear that you are unhappy with the Insight, especially since we have so many people who love it. We do offer the 120 trial to help customers get a feel for the bed and whther or not that specific model will be a good fit for them.

See full review+ 1 comment

Jake WBradenton, FL

Review left on Apr 11, 2013

Great bed, great price

I bought this be some months ago and It is great! The people at Americas Mattress were very friendly and knew what they were talking about. They made everything as easy as possible. I have no complaints!

This review is for Serta Bellagio Monte Lago Plush

Owned for: 1-3 months

Condition: Like new

25 - 34 years old

Male

Side Sleeper

150-200 lbs

Prefers Somewhat Softer

See full review+ 5 comments

Dee RNew York, NY

Review left on Apr 6, 2013

not a fan

I had a bad feeling when this bed was delivered and it was hard like a rock. I was told it was hard because it was cold in the delivery truck and the memory foam takes a few hours to soften once at room temperature. 9 weeks later, the bed was not much softer than when I purchased it. I woke up with backaches many times during the first few weeks because the mattress was hard and did not conform to my body shape, so there was a gap under my lower back. The one good thing about this mattress was that I did feel some temperature difference related to the cooling technology, but that was not enough to keep me comfortable, so I returned this bed.

This review is for Serta iSeries Vivid Dream Tight Top Plush

Owned for: 1-3 months

Condition: Don't know

25 - 34 years old

Female

Back Sleeper

100-150 lbs

Prefers Somewhat Softer

See full review

...

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Serta
Mattress Ratings & Reviews

Fell like I am sleeping in a ditch

Official Response

WHat the salesman won't tell you

Sags, and NO Support after 4 months

Saggy Lumpy Dumpy

Might be 5 stars depending on when/if the smell subsides.

Only one night but holy cow!

Great Bed!

Old Softy

Official Response

Great bed, great price

not a fan

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta Mattress Ratings & Reviews

Fell like I am sleeping in a ditch

Official Response

WHat the salesman won't tell you

Sags, and NO Support after 4 months

Saggy Lumpy Dumpy

Might be 5 stars depending on when/if the smell subsides.

Only one night but holy cow!

Great Bed!

Old Softy

Official Response

Great bed, great price

not a fan

Serta
Mattress Ratings & Reviews